Customer Support Representative

2 weeks ago

Albuquerque NM United States Fidelity TalentSource LLC Full time


Job Description:

Do you genuinely enjoy making a difference in the lives of others? If you answered u201Cyesu201D and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Albuquerque site.

In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources.u00A0 We commit to investing in you by strengthening your skills, experiences andu200B connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role. u200B

What to expectu2026

As a new FCA, you ll learn about the financial services industry, develop your skills, and gain new experiences.

  • Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.
  • In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.
  • Rewards & Recognition: Your achievements will be celebrated as you progress through the program.
  • This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.

The Skills You Bring

  • Ability to establish rapport and relationships through effective communication
  • Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.
  • Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)
  • Proficiency in navigating and troubleshooting basic technology issues or systems.
  • Handle a variety of situations and conversations driving towards a resolution suitable for all
  • Self-motivated teammate with strong social skills who brings energy and passion to the team
  • Minimum 1 year of customer service experience
  • High School diploma or GED required

The Value You Deliver

  • A passion for helping people
  • Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making
  • Provide outstanding customer service and communication via voice or digital channels

Our Investments in You

Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement.

Sound too good to be true? See for yourself and learn more about our benefits offerings:

  • Click to hear from a few of our associates about the outstanding benefits Fidelity offers:u00A0Benefits at Fidelity Investments (opens in a new tab)
  • Click to learn more about Training Opportunities at Fidelity (opens in a new tab) and how we support our associates

Shifts and Hours:u00A0 Monday Friday.u00A0 u00A0 Training hours are 7:30am 4:00pm MST and post training must be able to work an 8hr shift between the hours of 7:00am 10:00pm MST

Fidelity Investments does not offer work visas for this role



Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a

Glassdoor Employees Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelityu2014we offer a range of opportunities for learning so you can build the career you ve always imagined.

Fidelity s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation,

detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at

fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to

accommodations@fmr.com.

  • Customer Support Representative

    8 months ago

    Albuquerque, United States Motus Marketing Solutions Full time

    Are you a tech-savvy problem solver with a passion for delivering exceptional customer support? Do you have a knack for troubleshooting and a love for all things telecommunications? If so, we have the perfect opportunity for you! Join our team as a Customer Support Representative and be at the forefront of helping our customers navigate their way through the...

  • Customer Support Representative

    4 weeks ago

    Dallas, TX, United States Zion Capital Full time

    We are seeking a dynamic and sports-minded individual to join our team as a Customer Support Representative. As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clientele. Customer Support Representative will have a competitive spirit, excellent communication skills, and enjoy providing...

  • Customer Service Representative

    4 weeks ago

    Albuquerque, NM, United States XPO Full time

    What you’ll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:Transportation experienceExcellent...

  • Customer Support Representative

    4 weeks ago

    Stoughton, MA, United States MacFarlane Energy Full time

    Join the MacFarlane Energy Team – Where Safety, Stability, and Growth Matter!MacFarlane Energy, a leader in heating oil delivery and HVAC services in Massachusetts, is seeking reliable and motivated Customer Support Representative to join our growing team. Position Overview: As a Fuel Delivery Customer Service Representative, you will be the primary point...

  • Customer Support Representative

    4 weeks ago

    Stockton, CA, United States Careerbuilder-US Full time

    Are you a tech-savvy problem solver with a passion for delivering exceptional customer support? Do you have a knack for troubleshooting and a love for all things telecommunications? If so, we have the perfect opportunity for you! Join our team as a Customer Support Representative and be at the forefront of helping our customers navigate their way through the...

  • Customer Support Representative

    2 months ago

    Albuquerque, United States Fidelity Investments Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others? If you answered "yes" and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Albuquerque site. In this full-time position, you can apply your skills and knowledge in a significant...

  • Customer Support Representative

    6 days ago

    Tazewell, VA, United States DISH Full time

    Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network---.Today, our brands include...

  • Customer Support Representative

    6 days ago

    Richlands, VA, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network---. Today, our brands include...

  • Customer Support Representative

    2 weeks ago

    Albuquerque, United States Fidelity Investments Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others? If you answered "yes" and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Albuquerque site. In this full-time position, you can apply your skills and knowledge in a significant...

  • Customer Support Representative

    1 month ago

    Albuquerque, United States Fidelity Investments Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others? If you answered “yes ” and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Albuquerque site. In this full-time position, you can apply your skills and knowledge in a...

  • Customer Support Representative

    4 weeks ago

    Albuquerque, United States Fidelity Investments Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others? If you answered “yes ” and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Albuquerque site. In this full-time position, you can apply your skills and knowledge in a...

  • Customer Support Representative

    4 weeks ago

    Albuquerque, United States Fidelity Investments Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others? If you answered "yes" and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Albuquerque site. In this full-time position, you can apply your skills and knowledge in a significant...

  • Customer Support Representative

    1 month ago

    Albuquerque, United States Fidelity TalentSource LLC Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others? If you answered u201Cyesu201D and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Albuquerque site. In this full-time position, you can apply your skills and knowledge in a...

  • Customer Support Representative

    2 months ago

    ALBUQUERQUE, United States Fidelity Investments Full time

    Job Description:Do you genuinely enjoy making a difference in the lives of others? If you answered “yes” and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Albuquerque site.In this full-time position, you can apply your skills and knowledge in a significant...

  • Customer Support Representative

    1 week ago

    Albuquerque, United States Fidelity TalentSource LLC Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others? If you answered u201Cyesu201D and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Albuquerque site. In this full-time position, you can apply your skills and knowledge in a...

  • Customer Support Representative

    2 weeks ago

    ALBUQUERQUE, United States Fidelity Investments Full time

    Job Description:Do you genuinely enjoy making a difference in the lives of others? If you answered “yes” and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Albuquerque site.In this full-time position, you can apply your skills and knowledge in a significant...

  • Billing Customer Support Representative

    4 weeks ago

    Gordon, GA, United States Government Employees Insurance Company Full time

    Billing Customer Support Representative - Macon, GASalary: $17.37 per hour/$35,000 annuallyWe're looking for highly motivated and enthusiastic individuals in our Macon, GA office to join our Auto Service team! As a Billing Customer Support Representative, you will receive telephone calls from current policyholders regarding billing information or use of the...

  • Customer Service Representative

    6 months ago

    Albuquerque, United States HME Specialists LLC Full time

    Join our team at HME Specialists as a Full-Time Customer Service Representative at our Albuquerque, New Mexico location. This exciting position offers the opportunity to make a real difference in the lives of our customers by providing exceptional service and support. As a problem solver and empathetic individual, you will have the chance to assist customers...

  • Customer Support Representative

    4 weeks ago

    ST Louis, MO, United States Gravity IT Resources Full time

    Customer Support Representative IILocation: St. Louis, MO (hybrid onsite)Job Type: Contract (until 1/31/25)Our client is seeking individuals who have a passion for providing world-class customer service. In this role, you will be part of a team supporting our clients by adding value to our client’s reputation of being a world-class provider of Human...

  • Customer Experience Representative

    7 days ago

    Albuquerque, New Mexico, United States Fidelity Investments Full time

    About the RoleFidelity Investments is seeking a talented Customer Experience Representative to join our team. As a representative, you will be responsible for providing exceptional customer service and support to our clients. You will be the face of Fidelity, building strong relationships with customers and helping them achieve their financial goals.The...