Copy of Guest Experience Ambassador

24 hours ago

Santa Barbara CA United States TMC Hospitality Full time

TMC Hospitality was founded in 2016 by Philip Bates as an offshoot of TMC Group to bring its innovation and purposeful disruption to the hospitality industry. As a forward-thinking hotel development and management company focused on elevating hospitality from a service to an experience through strategic development, investment, and brand creation, the group has two hotel brands, Bode and Drift, in addition to Buttonwood Farm & Winery that cater to the concept of social group travel and experiences. Bode, with a location in Nashville, redefines traditional travel by creating flexible spaces that expertly blend the style of vacation rental homes with the comforts and conveniences of a boutique hotel. Drift, with locations in San Jose del Cabo, Santa Barbara, Palm Springs, and Nashville on the horizon, is a modern hotel concept for independent and group travelers who value adventure and culture with minimalist yet intentional details and amenities.  

About the role

  • Primary Responsibility The primary responsibility of the Drift PM Guest Experience Ambassador is responsible for the overall guest experience, while also performing a variety of Front Desk, Maintenance, Housekeeping, Security and/or Laundry duties to meet daily business needs. Additional responsibilities will include: maintaining proper quality assurance programs, work with Operations Manager/ General Manager to ensure the property cleanliness is maintained, work closely with engineering to ensure rooms and property are maintained and any repairs are fixed. Mandatory Availability Thursday-Sunday.

What you'll do

  • Essential Job Functions Anticipate guests’ needs and responds quickly & professionally to all guest requests Provide information on resort amenities and facilities Monitors traffic flow and guest queues within public area; directing guests as appropriate Assists in Guest Pre-Checkin and Check-in process Facilitates lobby safety, cleanliness, and security Operates general maintenance machinery including hand tools to complete guest related maintenance issues Responds promptly to Emergency situations and alerts Management when needed Must be tech savvy adhering to the process of communicating promptly with Remote sales team and management via Work Chat in regards to Guest requests/issues. guest complaints while maintaining professional dialogue with guests and finding resolutions to satisfaction. Maintain complete knowledge at all times of all hotel features/services, activities, and events. Inspect, plan and ensure that all materials, workspaces and equipment are in complete readiness for service. Ensure all public areas of hotel are clean Be able to communicate effectively with guest and provide exceptional customer service Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations. Anticipate guest needs, respond promptly to and acknowledge all guests, however busy and whatever time of the day. Maintain positive guest relations at all times Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Enforce all property closing duties. Make adjustments to daily tasks and ensure it is communicated to responsible staff General Skills/Qualifications

Qualifications

Previous Hospitality experience/guest service experience in the hospitality industry.

The ability to multitask

The ability to stand for extended periods of time

Excellent organizational and time management skills

Must exhibit good judgment while performing under pressure.

Must be dedicated to our goal of providing superior guest experiences.

Must be computer literate in Microsoft Office and general computer usage

Physical Requirements Occasionally to Frequently

Standing X

Li/Carry up to 50 lbs. X

Li/Carry up to 25 lbs. X

Driving X

Reach/Handle X

Climbing X

Keyboarding X

Job Type: Part-time

Salary: $18.00 - $20.00 per hour

401(k)

Health insurance

Life insurance

Paid time off

Vision insurance

Schedule:

8 hour shift

Ability to commute/relocate:

Santa Barbara, CA 93101: Reliably commute or planning to relocate before starting work (Preferred)

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