Technical Writer

23 hours ago

Washington DC United States LinTech Global, Inc. Full time

JOB TITLE: Technical Writer


PART-TIME: 13 HOURS a WEEK


LOCATION: Remote


TRAVEL: None


LinTech Global is looking for a Technical Writer with preferably a background in production support to provide Information Technology (IT) Systems Support Services to support our contract with the U.S. Environmental Protection Agency's Office of Compliance and Enforcement Assurance.


Position Overview:
  • Technical Writing Proficiency: Ability to create clear, concise, and comprehensive documentation, including project management plans, quality control plans, status reports, and technical specifications.
  • Understanding of IT and Software Development: Familiarity with Agile development methodologies, software development processes, and IT systems, particularly those related to environmental compliance and enforcement.
  • Knowledge of EPA Standards and Regulations: Understanding of EPA's information technology standards, Section 508 compliance, NIST, and FISMA requirements.
  • Documentation Tools Proficiency: Experience with documentation and project management tools such as Atlassian Confluence, Jira, and Bitbucket.
  • Collaboration and Communication: Ability to work with various stakeholders, including EPA staff, contractors, and technical teams, to gather information and ensure documentation accuracy.
  • Attention to Detail: Ensuring all documentation is accurate, well-organized, and meets the requirements for integration with ICIS and other EPA systems.
  • Project Management Support: Ability to document project schedules, risk management plans, and other project management-related documentation.
  • Document information related to Project Management, Requirements, Design, Development, Operation, and Maintenance manuals, Training materials, User Support documentation, Research and Development reports, Data Analysis, and various reports and plans.
  • A background in the following tasks is preferred:
    • Experience in Production Support tasks
    • Logging, triage, and analysis of Tier 2/3 support tickets from client, utilizing application research, logs, and SQL queries
    • Creating a development ticket for defect/change requests
    • Gathering of requirements for defect/change requests that come through Support channels
    • Pre-release testing of Change/Defect releases
    • Provide Monthly System Statistics Reports to Client through data compilation and data analysis from multiple sources.
    • Provide Monthly CPIC report to Client
    • Release management including obtaining approval for release to production environment from client and coordinating with hosting contractors
    • Train users on how to access the information in the database
  • Education: Bachelor's degree in computer engineering or computer science or a related field.
  • Skills: Excellent communication, customer service, and problem-solving skills.
  • Experience with the following technologies:
    • Confluence, Jira, and SQL (Basic-Intermediate)
  • Optional: Automated Testing/Smoke Testing using SahiPro
  • Optional: Vulnerability scanning using OWASP Zap
Required Qualifications:
  • Clearable and able to pass a background investigation in order to obtain a federal security clearance.
Company Description

LinTech Global is an award-winning, ISO 9001:2008 certified, small business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. LinTech has received a number of recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.

Benefits

Our robust benefits package includes: Paid Time Off, Paid Holidays, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more

EEO Statement

LinTech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need. All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.

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