Financial Customer Service Representative
6 days ago
VXI is looking for highly motivated and qualified Customer Service Representatives to work full-time on-site in our world-class contact center in Charlotte, NC.As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients related to card services and deposits. You will be the first point of contact for customers seeking assistance with their banking transactions, inquiries, and problem resolutions. Your ability to communicate effectively, handle sensitive information, and offer solutions promptly will be vital to ensuring customer satisfaction and retention. You will be a crucial link between our client and their customers, ensuring a positive and seamless experience.Key Responsibilities:
* Customer Assistance: Handle incoming calls from customers regarding various card services and deposit-related queries, including but not limited to credit/debit card issues, account balances, fund transfers, check deposits, and transaction disputes.
* Problem Resolution: Identify and address customers' concerns, complaints, or issues in a professional and empathetic manner. Investigate problems thoroughly and take necessary steps to resolve them, ensuring a positive customer experience.
* Account Management: Update customer account information, process transactions, and perform account maintenance activities as required.
* Product Knowledge: Develop a deep understanding of the bank's card services and deposit products, terms, conditions, and policies to provide accurate and reliable information to customers.
* Compliance: Adhere to banking regulations, security protocols, and data protection guidelines while handling customer information and transactions.
* Communication: Communicate effectively with customers to gather necessary information, explain processes, and set clear expectations for issue resolution and follow-up.
* Documentation: Maintain accurate records of customer interactions, transactions, and inquiries in the call center's database.
* Continuous Improvement: Stay updated on industry trends, banking regulations, and internal processes to enhance job knowledge and deliver outstanding service.
* Performance Metrics: Meet and exceed individual and team-based performance targets, including call handling time, customer satisfaction, and first-call resolution rates.Operating hours (At least 2 days off *Non-Consecutive)
* Monday-Sunday from 9 am-8 pm EST OR
* Monday-Sunday from 11:30 am - 9 pm EST*** You must be available to work anytime during center operating hours including Saturdays, Sundays and holidays ***Training
* Training Class hours are normally 1030am - 7pm Tuesday- Saturday (Unless impacted by a holiday, extended training hours will apply to ensure a 40 hour work week)*** You must be available to attend 100% of your training, no time can be missed ***What You Bring
* High school diploma or equivalent; additional education or relevant certifications in finance, banking, or customer service are a plus.
* Proven experience in a call center or customer service environment, preferably within the banking or financial industry.
* Strong verbal communication skills with a customer-centric approach to handle interactions professionally and courteously.
* Excellent problem-solving abilities, attention to detail, and ability to handle confidential information securely.
* Familiarity with banking products, processes, and regulations.
* Proficiency in using computer systems, databases, and customer relationship management (CRM) software.
* Ability to adapt to a fast-paced and dynamic work environment.
* Strong multitasking skills to manage simultaneous calls, inquiries, and tasks effectively.
* Willingness to work flexible hours, including evenings, weekends, and holidays.'What you will get
* $17.00 per hour
* Full Health Insurance (Medical, Dental, & Vision)
* Fun Work Environment
* Free Gym Membership (Gym located conveniently in business complex)
* Convenience store access in business complex
* Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran
* Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. **Restriction may apply
* Referral for Life Program ---- The referee receives a residual bonus every pay period Associated topics: agent, agente de servicio al cliente, answer, customer care, customer care representative, customer service specialist, intern, platform support, representante de servicio al cliente, representative
-
Customer Service Representative
6 days ago
Rock Hill, South Carolina, United States Founders Federal Credit Union Full timeJob OverviewWe are seeking a skilled Customer Service Representative to join our team at Founders Federal Credit Union. This is a part-time position with flexible scheduling, including Monday and Friday 8:20 am - 5 pm, and Thursday 10 am - 3 pm.About the RoleThe ideal candidate will possess excellent problem-solving, listening, communication, and member...
-
Rock Hill, South Carolina, United States VXI Global Solutions LLC Full timeVXI Global Solutions LLC is seeking highly motivated and qualified Customer Service Representatives to work full-time on-site in our world-class contact center in Charlotte, NC.About the RoleYou will be responsible for providing exceptional customer service to clients related to card services and deposits. As a key representative of our company, you will be...
-
Customer Service Representative
4 weeks ago
Edwardsville, IL, United States Slagle Financial Full timeClient Service RepresentativeAre you looking for an opportunity to utilize superior client service skills and work one-on-one with clients? If you enjoy developing long-term relationships, constantly challenging yourself, and providing superior client service support, we would like to talk to you! Our growing financial service firm, Slagle Financial, in...
-
Customer Service Representative
4 weeks ago
Austin, TX, United States PFS - Professional Financial Services Full timeDo you take pride in having exceptional communication skills? Are you comfortable providing noteworthy customer service and building relationships along the way?Your skills could be used to work hand in hand in assisting our customers. With this role, you will have the opportunity to help them through their automobile financing needs both over the phone and...
-
Customer Service Representative
4 weeks ago
Austin, TX, United States PFS - Professional Financial Services Full timeDo you take pride in having exceptional communication skills? Are you comfortable providing noteworthy customer service and building relationships along the way? Your skills could be used to work hand in hand in assisting our customers. With this role, you will have the opportunity to help them through their automobile financing needs both over the phone and...
-
Financial Customer Service Representative
60 minutes ago
Charlotte, NC, United States VXI Global Solutions LLC Full timeVXI is looking for highly motivated and qualified Customer Service Representatives to work full-time on-site in our world-class contact center in Charlotte, NC.As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients related to card services and deposits. You will be the first point of contact for...
-
Financial Representative
4 weeks ago
Mt. Joy, PA, United States Everence Financial Full timeFinancial RepresentativeMount Joy, PABuild trust with clients through professional competency and empathyProvide service, financial guidance, and product salesFocus and serve our clients by fostering relationships with existing Everence clientsAcquire & maintain knowledge of all Everence products & services and refer new business opportunities...
-
Financial Customer Service Representative
6 days ago
Charlotte, NC, United States VXI Global Solutions LLC Full timeVXI is looking for highly motivated and qualified Customer Service Representatives to work full-time on-site in our world-class contact center in Charlotte, NC.As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients related to card services and deposits. You will be the first point of contact for...
-
Financial Customer Service Representative
2 days ago
Charlotte, NC, United States VXI Global Solutions LLC Full timeVXI is looking for highly motivated and qualified Customer Service Representatives to work full-time on-site in our world-class contact center in Charlotte, NC.As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients related to card services and deposits. You will be the first point of contact for...
-
Customer Service Representative
4 weeks ago
Rock Hill, South Carolina, United States Kimbrell's Furniture Full timeAbout the Role:We are seeking a motivated and enthusiastic Customer Service Representative to join our team at Kimbrell's Furniture. As the public face of our store, you will be responsible for assisting customers with their queries about our products and services.
-
Customer Service Representative
4 weeks ago
Reston, VA, United States Quantum Financial Technologies Full timeAbout the CompanyQuantum Financial Technologies redefines small business lending with our diverse and adaptable financial solutions. We are a dedicated lending partner focused on empowering small businesses to achieve their growth objectives. We are committed to fueling the growth of enterprises and small-to-medium businesses (SMBs) with our tailor-made...
-
Customer Service Representative
4 weeks ago
Rock Hill, South Carolina, United States Domino's Franchise Full timeWe are seeking a dynamic Customer Service Representative to join our team. As a key member of our front-line staff, you will be responsible for delivering world-class customer service and ensuring our customers have a positive experience with Domino's Pizza.Key Responsibilities:Greet customers and take orders with a smile, answering phones and providing...
-
Customer Service Representative
6 months ago
Rock Hill, United States U-Haul Full timeLocation: 2858 Heckle Blvd, Rock Hill, South Carolina 29732 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Financial Services Consultant
4 weeks ago
Southlake, TX, United States Five Rings Financial, LLC Full timeCompany Description Five Rings Financial, LLC is a company focused on educating Middle Americans in personal finance. We believe that understanding the fundamentals of personal finance is the key to making your money work for you. We offer safe money strategies to help individuals protect their savings, prepare for retirement, and overcome financial...
-
Customer Service Representative
2 months ago
Toledo, OH, United States Community Choice Financial Family of Brands Full timeOverview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy, store...
-
Financial Service Representative
1 month ago
Mobile, AL, United States The Mitchell Agency Full timeAre you looking to start a career? Do you want a six-figure income with unlimited growth potential? At The Mitchell Agency, we believe only you should have control of how much you earn and how far you take your career.The Financial Service Representative is responsible for direct management and oversite of individual's field performance, including new...
-
Financial Customer Service Representative
4 weeks ago
Columbus, OH, United States Tailored Management Full timeDid you know that you can get paid to study for and take the Securities Industry Essentials Exam (SIE) with our fantastic Fortune 100 client?Our client is based out of Columbus and looking to hire new grads or career changers! This unique opportunity is partnered with our client and the Ohio Deferred Compensation plan. It is hybrid, contract-to-hire, and...
-
Financial Customer Service Representative
4 weeks ago
Columbus, OH, United States Tailored Management Full timeAttention recent grads and December 2024 grads! Are you looking to get started at a Fortune 100 company, headquartered right here in Columbus? Our nationally-known client is looking to hire motivated individuals to get their start. No need to have any background in the specific department, as they have a fantastic training program. Please see below for the...
-
Financial Customer Service Representative
3 days ago
Weddington, NC, United States VXI Global Solutions Full timeVXI is looking for highly motivated and qualified Customer Service Representativesto work full-time on-site in our world-class contact center in Charlotte, NC.As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients related to card services and deposits. You will be the first point of contact for...
-
Financial Services Representative
6 days ago
Round Rock, Texas, United States Edward Jones Full timeRole OverviewWe are seeking a highly skilled Financial Services Representative to join our team at Edward Jones. As a key member of our branch office, you will play a critical role in helping clients achieve their long-term financial goals.Our Financial Services Representatives work closely with Financial Advisors to provide exceptional personalized service...