Director of National Accounts

POSITION OVERVIEW

The Director of National Accounts is responsible for presenting Fontainebleau Las Vegas as a premier destination for Group business. The primary role is to maintain and manage accounts and secure future business opportunities for 401+ rooms on peak within their respective market. The manager will provide support and aid in mentoring Team Members as directed by the Director of Sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

1. Identify and pursue prospective group meeting and conference business from free market information, as well as information from purchased lead sources, analyzing historical and other statistical information (market segment, account mix goals)
2. Cross-collaborate with internal stakeholders to execute business initiatives and drive market strategy
3. Develop and execute a strategic plan for the overall market that is consistent with department goals (e.g., competition, economic trends, seasonality, supply, buying cycles, demand, etc.)
4. Obtain and handle inquiries through sales efforts with various accounts within assigned territory
5. Evaluate and manage future inquiries to identify optimal business opportunities
6. Within established parameters, quote and negotiate prices with customer representatives and draw up and execute contracts
7. Manage the RFP process/rate negotiations according to the Company’s rate structure and guidelines
8. Cultivate and grow existing accounts and obtain new accounts
9. Achieve established room night and revenue goals as outlined by the agreed-upon goals
10. Maintain written and verbal communication with new and existing customers to maximize account potential
11. Represent the brand at client events and industry shows to create brand awareness and build customer relationships (travel to include sales calls, tradeshows, networking functions, and various industry events)
12. Maintain product knowledge at all times including all relevant rate structures and promotional offers
13. Develop marketing suggestions to maximize occupancy and other resort revenue streams
14. Showcase Fontainebleau Las Vegas through in-depth site inspections with prospective customers and 3rd parties
15. Build and maintain relationships with customers and 3rd parties in order to be a strategic resource and market expert
16. Gain an understanding of customer’s business, business issues, and concerns, and offer customized solutions
17. Identify opportunities to maximize revenue by promoting the entire resort
18. Implement Fontainebleau’s service strategy and brand initiatives in all aspects of each customer experience
19. Maintain an understanding of competitor’s strengths and weaknesses in order to differentiate Fontainebleau Las Vegas from the competition
20. Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
21. Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

1. Minimum four (4) years of experience selling a resort-style property with more than 100,000 square feet of conference space
2. Proven success in achieving established financial goals
3. Demonstrates confidence in contract negotiation
4. Ability to travel and network, occasionally in the evening and on weekends
5. Strong presentation skills
6. Superior organizational skills to function effectively within established deadlines, with particular attention to detail
7. Effective listening abilities with strong reasoning skills
8. Exceptional customer service skills and interpersonal skills to effectively communicate with all business contacts
9. Consistently maintain a professional, neat, and well-groomed appearance adhering to company standards
10. Ability to communicate effectively in both written and verbal forms
11. Thrives in a team-oriented environment
12. Proficiency in software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e., telephone, copier, projector
13. Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
14. Demonstrated ability in maintaining consistent, high-quality service levels
15. Strong leadership skills and the ability to organize effectively, delegate responsibility, solve problems quickly, and communicate clearly

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory responsibilities.

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.

SALARY

$90,000 per year - $120,000 per year