Client Success Manager

2 days ago

San Francisco CA United States Optiwatt Full time
Our mission (share it):

Optiwatt’s mission is to reverse global warming through the advancement of electric vehicle adoption and electrification. We make home energy usage cheaper, greener, and more simple by building towards the world’s largest network of connected and intelligent electric vehicles to balance the electric grid. Our investors are some of the most active impact investing firms out there, and we hold ourselves accountable to each other and the future generations of this planet. Do you want to straddle the intersection of technology and purpose on our growth trajectory to 1,000,000 homes and beyond? We hope so.

Our culture (thrive in it):

"We're a small team of genuinely ethical people driven by helping others and our planet. And we love our virtual mini-golf tournaments." - Casey

"I love the people here like a family. We work hard and our meme game is strong. It is a flat, collaborative organization, I pitch directly to the CEO and feel heard, even when it's outside my specialty." - Nina

"We love what we do, which makes it feel more like a fun weekend project than work. And after all the features have been deployed, we disc golf." - Danny

"The culture is fun, full of hope and excitement. The office is always full of jokes and discussion about how we can better ourselves and the electric grid." - Ben

Your impact (grow it):

As a client success manager at Optiwatt, you will join a team focused on executing the pilots and programs brought in through utility partnerships to achieve the mutual success of Optiwatt and our valued utility clients. This role combines a passion for building strong client relationships in an effort to achieve the success criteria of a program and a strong ability to manage multiple complex projects to budget and timeline simultaneously. You will collaborate cross functionally to build smart, scalable programs that deliver big impact.

Here’s some exciting stuff you'll be working on:

  • Assemble and inform utility program details into a cohesive project implementation plan for new utility clients
  • Effectively command multiple, complex projects at varying stages of execution to successful outcomes (budget, timeline, and KPIs)
  • Advocate internally for utility client needs and success criteria cross functionally with product, engineering and marketing
  • Configure internal systems with client requirements in order to launch a successful utility program
  • Create long and short term plans to achieve budget and timeline constraints of an SOW while building strong client relationships
  • Manage ongoing client relationships in an effort upsell additional product lines and secure contract renewals
  • Create client facing presentations such as Kick-Off presentations, Executive Business Reviews, and Quarterly Progress Reports
  • Communicate client health on a regular cadence and appropriately manage and escalate risks to plan
You are someone who has….
  • An ability to clearly articulate complex program design elements with various levels of internal and client stakeholders
  • An understanding of data analytics in order to provide key insights in order to inform business decisions
  • Strong time management skills in order to prioritize client work effectively and adjust plans accordingly when priorities shift
  • Confidence and ease in working with clients in a highly regulated industry
  • Effective and succinct writing skills for client communication and presentations
  • Deliberate decision making when presented with multiple options to progress a portfolio of projects
Grow with us

We just closed our Series A and have investors from the most reputable names in venture capital and impact investing: Google Ventures, Urban Innovation Fund, and Active Impact Investments. We have our sights set on the stars, so if you're interested in growth potential, the sky's the limit here at Optiwatt.

We invest in your growth because we know that even if you aren’t with us forever, empowering you to better tackle climate change helps all of us. The best part of working in the clean technology industry is the enormous collaboration between companies, founders, investors, and yes, even utilities. Everyone is driven by the same goal: reduce global warming and move us towards a truly sustainable future.

We encourage you to step outside of your role and show us what you can do. Ask for opportunity and you will receive it, offer up ideas and you will be heard. We desire to match people with work that excites them the most, and we will support you in your journey to learn and grow to accomplish that goal.

If your resume doesn't quite fit these job requirements, please apply anyway and tell us where you think you could help us Climate change and grid stability are enormous problems and we would love help from talented people with any background.

Shine with us

The salary range for this job is $90,000 to $145,000, plus equity compensation dependent on experience.

Optiwatt is a small startup that offers competitive salaries and benefits to all employees, rivaling the giants of the tech world. Some of these amazing perks include:

  • Ability to work fully remote, hybrid, or in-person in Walnut Creek, CA; San Francisco, CA; Boulder, CO; Minneapolis, MN; Cleveland, OH
  • Stock options dependent on experience and salary flexibility
  • Healthcare, vision, and dental
  • $1,500 annual wellness match
  • $1,000 office equipment reimbursement
  • 401k contribution and matching
  • Flex Fridays - every other Friday off
  • Unlimited paid vacation/sick leave, including a mandatory 10 days off per year
  • Yearly company retreats
  • Flexible work hours, and we mean it. We want you to work when you are most productive, no matter if you are a night owl, early bird, or live in a different US time zone.
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