Manager, Continuing Education

4 weeks ago

Alexandria VA United States Health Industry Distributors Association (HIDA) Full time

The Health Industry Distributors Association (HIDA), an Old Town Alexandria trade association serving medical products distributors and their trading partners, is seeking an experienced and well-organized manager to join its education team. This staff member will have day-to-day responsibility for HIDA’s “Accredited in Medical Sales” (AMS) online training program, a comprehensive education portal used by well over 1,000 people in the healthcare products industry, along with other continuing education programs.


We are seeking a dynamic professional to help create and administer engaging and effective training aimed at salespeople and executives in healthcare-related businesses. This position will collaborate closely with instructional designers to enhance course delivery, manage the development and rollout of new courses, assist users and managers in leveraging training tools and resources, plan improvements to the Learning Management System and present the program as a training solution to current and prospective customers. This position provides an exciting opportunity to contribute directly to HIDA’s growth while advancing your own personal development.


HIDA is a leading voice on matters important to the healthcare distribution industry as well as the healthcare supply chain as a whole. HIDA offices are located in Old Town Alexandria, Virginia and operate on a flexible 3 days in-office, 2 days remote schedule. This position may require travel 2-8 times per year. 


The Manager, Continuing Education reports to the Senior Manager, Virtual and Continuing Education and will work closely will HIDA’s education, marketing, and membership teams.


Essential Responsibilities:


AMS Sales Training

• Content Management

- Manages course content review process (with support from subject matter experts) and updates courses to ensure content is accurate and relevant

- Coordinates the conversion of existing text and video courses into interactive e-learning modules

- Manages processes related to new course development

- Creates test questions for courses

• Learning Management System

- Helps to execute transition to a new LMS 

- Identifies needs for LMS improvements and coordinates with external partners where appropriate to continually improve user experience

- Manages processes that allow users to earn the Accredited in Medical Sales credential

• Customer Service and Administration

- Maintains and reports up-to-date information related to program licensees, users, and managers 

- Provides training and support to users and managers

- Manages renewal billing for AMS licensees

- Supports sales and marketing efforts to grow program sales and recruit new licensees 


HIDA Online Learning Center


• Recruits speakers and subject matter experts

• Coordinates production schedules and processes


Other Responsibilities


• Identifies opportunities to repurpose existing HIDA content and repurpose into bite sized micro-learning for YouTube and social media

• Assists with live educational events and other projects when needed

• Promotes and tracks participation

• Ensures high-quality, engaging, relevant presentations and visuals

• Other responsibilities as assigned


Education/Experience

• Bachelor’s degree required.

• Two or more years of relevant professional experience preferred.


Knowledge, Skills, and Abilities

• Experience with learning management systems and e-learning course creation (e-learning content authoring experience a plus)

• Tech savvy, comfortable learning and using new tech tools

• Excellent project management skills: very organized and detail-oriented, ability to manage multiple priorities and consistently meet deadlines

• Strong written and oral communication skills including grammar and proofreading

• Strong customer service orientation with both internal and external customers

• Ability to work as a team player and team leader combined with the ability to effectively interact with members, staff, and external contacts

• Competency with MS Word, Excel, PowerPoint, and database management software

• Experience with Zoom webinar a plus

• Social media skills a plus

• Familiarity with healthcare and distribution issues a plus; ability to quickly learn about these areas a must

• Experience in the association environment preferred


HIDA’s staff of about 25 people is collaborative, committed, energetic, member-focused, and fun. The Association offers competitive salaries commensurate with experience and a solid benefit package.


To apply for this position, please send resume and cover letter to recruiter @ hida.org


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