Knowledge and Documentation Specialist

2 days ago

Annapolis MD United States Cheselectric Full time

Chesapeake Electric, recognized as America’s Fastest Growing Private Company by INC. 5000, has been proudly serving the local community since 2014. Owned and operated by a Master Electrician, we foster a culture that values autonomy, accountability, collaboration, and the enjoyment derived from hard work. We believe in investing in our team members' development by providing unlimited opportunities and resources.

Job Title: Knowledge and Documentation Specialist

Location: Chesapeake Electric, Annapolis, Maryland

Why Working Here is Awesome:

  • Great compensation and bonus opportunities
  • Extensive benefits package, including Dental, Vision, HSA, Long-term Disability, Aflac, and Life Insurance Options.
  • 100% company-paid short-term disability.
  • 401k with a 5% match vested immediately and participation in our profit-sharing program.
  • Excellent onboarding program, ongoing extensive paid training, coaching, and mentorship.
  • Paid time off (PTO) package, paid birthday, and paid work anniversary.
  • Paid holidays, including New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, and Christmas.
  • Paid maternity/paternity leave.
  • Quarterly company events, with year-round awards and recognitions.

Who We Want on Our Team:

Chesapeake Electric is searching for an exceptional individual ready to embrace our dynamic vision and contribute to the growth of our team. We are seeking a detail-oriented and highly organized individual who loves to improve processes and is hungry to take ownership of documenting and maintaining all company processes, procedures, and workflows. This role is critical to ensuring consistency, efficiency, and clarity across our operations. The ideal candidate will work closely with various departments to gather insights, develop standardized documentation, and continuously update materials to reflect changes in business operations.

What You'll Be Doing:

  • Create, organize, and maintain comprehensive process and procedure documentation for all departments.
  • Develop templates and frameworks for consistent formatting and structure of documentation.
  • Analyze current procedures to identify inefficiencies and opportunities for standardization or optimization.
  • Establish and enforce version control practices to ensure all documentation remains current and accurate.
  • Regularly audit and revise materials to align with evolving company operations.
  • Provide guidance and training on documentation tools and standards to team members.
  • Support onboarding processes by supplying and explaining relevant documentation to new hires.
  • Manage the company's knowledge base or document repository, ensuring it is easily accessible and user-friendly.
  • Organize documentation to facilitate easy retrieval by team members.

What You Need to Be Successful Day One:

  • Commitment to our core values: Quality, Stewardship, Employee Development, Accountability, and an enterprising mindset.
  • Tech-forward mindset with a proactive approach to tools and innovation.
  • Drive to learn, grow, and make a meaningful impact on the business’s future.
  • Bachelor’s degree in Business Administration, Technical Writing, or a related field preferred; equivalent relevant experience also considered.
  • Mastery of time management and the ability to coordinate multiple projects effectively.
  • Proficiency in Microsoft Office Suite.
  • Experience documenting processes to streamline workflows and reduce duplication.
  • Clear communicator with a structured approach to organization and a sharp attention to detail.

Pay and Benefits Disclosure:

The budgeted pay range for this role as of November 2024 is $16.00 - $24.00 an hour. This range is based on multiple factors, including but not limited to tenure, previous experience, qualifications, certifications, and geographic considerations. Chesapeake Electric offers employees competitive benefits, including health and welfare benefits, a 401(k) plan with company match, short term and long term disability coverage, life insurance, wellbeing benefits, and paid time off among others.

Chesapeake Electric is an equal opportunity employer, providing employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

Applicants must be currently authorized to work in the United States on a full-time basis. This employer will not sponsor work visas.

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