Fire Service Technician

3 days ago

Norfolk VA United States Johnson Controls Full time
Fire Service Technician at Johnson Controls summary:

The Fire Service Technician is responsible for troubleshooting and repairing fire alarm, security, and access control systems. This role requires strong customer service skills, technical knowledge, and the ability to work flexible hours, including on-call and after-hours shifts. Comprehensive training and advancement opportunities are provided to ensure technicians can effectively maintain and enhance fire protection and security solutions.

Be part of the future 

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to making a difference. 

What we offer: 

  • Competitive Starting Pay 

  • Paid Training 

  • Global Advancement Opportunities 

  • Company Vehicle (as applicable) 

  • Referral Bonuses 

  • Comprehensive Benefits 

  • Medical/Dental/Vision insurance 

  • Health Savings Account (HSA) 

  • Life Insurance 

  • 401(k) savings plan with company match 

  • Short-Term and Long-Term Disability 

  • Employee Assistance Program 

  • Wellness Program 

  • And more  

What you will do 

  

As the leader in the fire protection and security industry, we've been keeping buildings safe for decades. But we're always looking for ways to do more. And as we look to make our systems and technologies even smarter and more connected, it's vital that we have talented Installation and Service Technicians on hand to make sure our solutions are always at their best. 
 
This is your opportunity to contribute to the world around you, to add real value to our customers, and to help us deliver solutions that will have a lasting impact. 
 
Our extensive training program includes on the job training online courses and instructor led certification courses by manufacturer. 

 

How you will do it 

  • This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing. 

  • Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks. 

  • Candidate must possess excellent written/verbal communication and outstanding customer service skills. 

  • Position involves the programming of fire alarm, security, and access control system panels. 

  • Experience CCTV and IT and IP networks a plus. 

  • Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner. 

  • CCNA, A+ and Network+ certifications a plus. 

  • On-call and after-hours work required on occasion at customer need. 

 

What we look for 

  

Required 

  • High school diploma or equivalent required.  

  • 4 plus years’ experience with fire alarm, access control, security intrusion, sound and communications systems (preferred not required). 

  • Must be able to interpret blueprints, diagrams and specifications. 

  • A good working knowledge of computers is necessary. 

  • Ability to follow verbal and written instructions.  

  • Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc 

  • Ability to work flexible hours including weekends to meet customer requirements. 

  • Overnight travel may be required.  

  • Demonstrate a high level of customer service.  

  • Maintain truck inventory to ensure timely response to customer needs.  

  • Ability to adhere to, implement, and follow safety guidelines and procedures at all times.  

  • Strong organizational skills, positive attitude, and ability to learn quickly.  

  • Possess a valid driver’s license and driving record that meets company requirements.  

  • Retain any licenses that are required by National, State and Local codes.  

Preferred 

  • Technical training preferred 

  • NICET II preferred 

 


Keywords:

fire service technician, security systems, fire protection, system troubleshooting, technical training, customer service, installation and service, access control systems, CCTV, networking

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