Facility Maintenance Supervisor

JOB TITLE: Facility Maintenance Supervisor

Job Concept:

The primary responsibility of the Facility Maintenance Manager is to achieve and maintain excellence with respect to all aspects of facilities management for a portfolio of residential apartment communities. The Facility Maintenance Manager is expected to lead, organize, improve and standardize the quality of services and products used in the maintenance of all properties within the portfolio; to provide and/or assist in expert technical direction to maintenance staff, building managers, and other key senior/executive managers; and to standardize diagnostic approaches for troubleshooting and preventive maintenance routines, including proactively identifying and overseeing capital improvement projects.

The position requires excellent skills in the management and motivation of people, as well as the ability to instruct hands-on, classroom, and individual training in all related technical fields.

*As the Facility Maintenance Manager, you will work hands-on as a technician.*

Job Roles:

• Assist with providing technical assistance, as well as project-specific direction, and ongoing training for site maintenance staff regarding all aspects of facilities management to include building systems, operating procedures, and sustainability.
• Assist with specifications for all site-procured services and products; organize the purchase of commonly used products; help organize the competitive procurement of repetitive-contracted services and controls for all purchases.
• Assist with overseeing all facets of capital improvement projects from inception to completion, including managing technical and logistical aspects of contract administration and procedures.
• Work closely with Director of Maintenance and Regional Directors for the property management company and all other work groups to develop a model of teamwork.

Responsibilities:

• Perform bi-annual property audits on all properties within region. Copy Regional Manager and Property on report and findings. Establish follow-up dates and schedules to ensure compliance.
• Improve the effectiveness and efficiencies of all maintenance departments within the region and participate in maintenance systems nationwide, as needed.
• Improve bench strength for all maintenance positions through excellent leadership, training, inspections, and mentoring.
• Work with the Facilities Management staff in order to participate in renovation coordination between the operations team, Owner, and Contractor(s) as required.
• Develop and implement thorough preventive maintenance program. Monitor tracking system for the documentation of the preventive maintenance program. Implement, monitor, and track Gables Preventive Maintenance program for all properties in the region.
• Evaluate significant maintenance trends for purchasing and training.
• Evaluate key policy compliance and monitor key control policies throughout the region. Make written recommendations as to conditions and compliance issues.
• Implement and monitor maintenance policies, EPA, OSHA, and Hazcom regulations and requirements.
• Coordinate Power Buying program with vendors and on-site associates. Obtain new vendors and bids as needed to ensure best practices and pricing for region. Track compliance and make recommendations accordingly.
• Analyze cost-control evaluations, inventory management, and work order trends. Make recommendations accordingly.
• Develop and implement cost savings or value-added services, products, and services.
• Coordinate technical training that meets the needs of the maintenance associates and provide classroom instruction as required.
• Assist and support Maintenance Managers with resources, training, policies, and information.
• Assist the Vice President of Facilities and the Regional Managers in the development of annual budgets in regards to maintenance items, preventive maintenance budgets, and other required expenses related to the operation and maintenance of the properties.
• Assist in the maintenance and operation of equipment used on site.
• Provide monthly correspondence to Director of Maintenance and Regional Managers summarizing status of projects and related items.
• Make recommendations to improve on safety/liability policies and practices.
• Communicate with Director of Maintenance and Regional Managers as to the status of property issues and needed improvements.
• Assist Regional Managers, Community Managers, and Service Managers in troubleshooting equipment, situations, warranty issues, etc.
• Provide hands-on assistance as needed to facilitate repairs.
• Provide technical support and research as needed to assist in troubleshooting.
• Assist in recruiting for all maintenance positions. Provide final interview of all Service Managers.
• Assist Facilities Management, Regional Managers, Community Managers, and Service Managers in the bidding/estimating of small capital items and operational issues that arise, as assigned. Review bids; establish scope of work and/or bid packages accordingly.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education:

High school diploma required. Technical or trade school preferred.

Professional Experience:

Minimum of five to seven years’ experience as on-site Service Manager or equivalent; preferably with multi-site experience. Experience in all phases of electrical, HVAC, boilers, chillers, EMS systems, appliance, turnkey, preventive maintenance, and repairs is required. Experience in high-rise or mid-rise properties with central power plant heating, cooling, and distribution systems, as well as licensing for the operation of low pressure boilers, chillers, and central power plant systems are a plus.

Skills:

• Excellent communication skills, both verbal and written.
• Excellent technical skills in all aspects of apartment maintenance, including but not limited to HVAC (central power plant and split central), plumbing, electrical (single and three phase), appliances, carpentry, roofing, and preventive maintenance.
• Strong administrative and organizational skills.
• Strong time management skills and the ability to prioritize wisely.
• Solid practical and technical skills.

Licenses/Certifications:

A valid driver’s license and current automobile insurance is required. Position requires individuals to furnish their own vehicle to fulfill all the job’s functions.

Attendance/Travel:

Travel within the region to properties as necessary in order to complete the job functions. Some travel outside of the region may be required.

Learning and Development:

Maintain a commitment to ongoing professional development and career growth.

Equal Opportunity/Affirmative Action Statement:

It is the policy of Residential One that no person within the jurisdiction thereof shall, on the basis of race, color, religion, sex, national origin, age, disability, or expression, veteran status, or any other characteristic, be excluded from participation in, be denied the benefits of, or be subjected to discrimination or harassment (including all forms of harassment and violence).

Company Description:

ResidentialONE is a premiere property management company in the mid-Atlantic region. We are committed to creating the best apartment living experience for our residents through award-winning management. We are also dedicated to providing our clients with customized, creative, and thoughtful management and real estate services. We believe that success is created through a powerful combination of expertise, experience, and a commitment to offering the highest level of service to our residents, clients, and fellow team members.