Experience Manager

4 days ago

Appleton WI United States Ulta Beauty, Inc. Full time
OVERVIEW: Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose-a place of vision, mission, and lived values-where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

: GENERAL SUMMARY & SCOPE

The Experience Manager (EM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team.

PRINCIPAL DUTIES & RESPONSIBILITIES ( Essential Job Functions)

The EM is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance
  • Promote a culture of accountability to meet or exceed the store's goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
  • Drive company profitability through operational excellence, top-line sales growth and expense control.
  • Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget.
  • Address underperforming metrics related to the store's services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business.
  • Support direct reports in developing and maintaining their clientele.
  • Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
  • Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
  • Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy.
People
  • Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store.
  • Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.
  • Create an inclusive environment that inspires and encourages the growth and engagement of associates.
  • Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance.
  • Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
  • Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
  • Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals.
  • Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices.
  • Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store.
Process
  • Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards for the store, including the Infection Control Policy.
  • Adhere to and enforce Ulta Beauty's dress code.
  • Use the company's scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives.
  • Use the company's task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
  • Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention.
  • Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary.
  • Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
  • Utilize company programs, tools, and resources to drive store improvements.
  • Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store.
: JOB QUALIFICATIONS

Education
  • Bachelor's degree is preferred
  • Cosmetology license and/or a cosmetology management license where required by state law
Experience
  • 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience
  • Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
  • Cosmetology management: Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements
  • Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives
  • Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team
Skills
  • Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)
  • Excellent written and verbal communication
  • Strong collaboration and interpersonal skills
  • Strong organizational skills to manage multiple tasks
  • Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable
SPECIAL POSITION REQUIREMENTS
  • Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
  • Attend corporate business meetings and conferences
WORKING CONDITIONS
  • Continuous mobility throughout the store during shift
  • Frequent standing, bending, reaching, and twisting during shift
  • Frequent lifting and/or moving up to 25 lbs. during shift
  • Continuous coordination and manipulation of objects during shift
  • Frequent use of a computer, telephonic devices, and related office supplies
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.

About: At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance . click apply for full job details

  • Experience Manager

    3 weeks ago

    Appleton, WI, United States Ulta Beauty, Inc. Full time

    OVERVIEW: Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.  If you seek greater purpose—a place of...

  • Experience Manager

    3 days ago

    Appleton, United States Ulta Beauty, Inc. Full time

    OVERVIEW: Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.  If you seek greater purpose—a place of...

  • District Manager

    1 month ago

    Battle Creek, MI, United States District Manager Full time

      Description Using your past leadership experience, you will: Grow a portfolio of successful businesses: Develop district-level strategies to achieve each restaurant’s financial, operational and customer-service goals, while addressing each unit’s unique strengths and challenges.  Develop and execute store level plans that build sales, increase...

  • Customer Experience Project Manager

    1 month ago

    Appleton, Wisconsin, United States EDCi Full time

    Job Title: Customer Experience Project ManagerEDCi is seeking a highly skilled Customer Experience Project Manager to join our team. As a key member of our Consulting/Engineering team, you will be responsible for successfully managing projects that deliver exceptional customer experiences.Key Responsibilities:Manage projects from initiation to closure,...

  • Assistant Manager

    2 months ago

    Appleton, WI, United States JobGet Staffing Full time

    Interested in an excellent opportunity to get your foot in the door with one of America's fastest growing arts and crafts chains? JobGet Staffing is seeking organized, customer service oriented people with leadership potential to join our team as an Assistant Manager. We need enthusiastic individuals who are motivated, responsible, and have the drive to make...

  • Cheese Technical Manager

    2 weeks ago

    Appleton, WI, United States Agropur Full time

    Job Type: Regular Invest in you, Join Agropur. We dairy you! How Agropur invests in YOU: Competitive and comprehensive compensation and benefits package focusing on your physical, financial, and emotional health to include the following perks as well as the standard benefit offerings: * Medical, Dental, Vision, Life, Short and Long-term Disability...

  • Experience Manager

    5 days ago

    Manchester, NH, United States Ulta Beauty, Inc. Full time

    OVERVIEW: Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.  If you seek greater purpose—a place of...

  • Experience Manager

    5 days ago

    Garfield, NJ, United States Ulta Beauty, Inc. Full time

    OVERVIEW: Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.  If you seek greater purpose—a place of...

  • Experience Manager

    3 days ago

    Cupertino, CA, United States Ulta Beauty, Inc. Full time

    OVERVIEW: Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose -a place of vision,...

  • Experience Manager

    3 days ago

    Montvale, NJ, United States Ulta Beauty, Inc. Full time

    OVERVIEW: Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose -a place of vision,...

  • Experience Manager

    1 week ago

    Albuquerque, NM, United States Ulta Beauty, Inc. Full time

    OVERVIEW: Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose —a place of...

  • Experience Manager

    10 hours ago

    Montvale, NJ, United States Ulta Beauty, Inc. Full time

    OVERVIEW: Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.  If you seek greater purpose—a place of...

  • Experience Manager

    3 days ago

    Stamford, CT, United States Ulta Beauty, Inc. Full time

    OVERVIEW: Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose-a place of vision,...

  • Customer Service Manager

    3 weeks ago

    Appleton, WI, United States Macy's Full time

    Manager, Sales and Customer ServiceAppleton, WI, United StatesFull time Schedule$53,500-$89,400Annually*based on job, location, and scheduleJob DescriptionBring Your Amazing Self to WorkAt Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we...

  • Experience Manager

    2 months ago

    Bozeman, MT, United States Ulta Beauty Full time

    OVERVIEW: Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.If you seek greater purpose-a place of vision,...

  • Dental Office Manager

    4 weeks ago

    Appleton, WI, United States Aspen Dental Full time

    At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Dental Office Manager , which at Aspen Dental we call an...

  • Strategic Sourcing Category Manager

    3 weeks ago

    Appleton, WI, United States Agropur Full time

    Job Type: RegularInvest in you, Join Agropur. We dairy you! How Agropur invests in YOU: Competitive and comprehensive compensation and benefits package focusing on your physical, financial, and emotional health to include the following perks as well as the standard benefit offerings: Medical, Dental, Vision, Life, Short and Long-term Disability Insurance...

  • RN Care Manager

    1 week ago

    Appleton, WI, United States Amergis Full time

    The RN Case Manager is responsible for coordinating continuum of care activities for assigned patients and ensuring optimum utilization of resources, service delivery, and compliance with medical regime. Details * Where : Appleton, WI * What: RN Case Manager * Start date: 12/9/24 * Length of Contract: 6 Month Temp to Hire * Local pay : $55/hr * Shift: 1st,...

  • Customer Experience Ambassador

    4 weeks ago

    Appleton, Wisconsin, United States Walgreens Full time

    At Walgreens, we're committed to delivering an exceptional customer experience. As a Greeter, you'll play a vital role in achieving this goal by modeling and delivering a distinctive and delightful customer experience.Key Responsibilities:Greet customers and provide a warm welcome to our storeObserve and report any suspicious activity to ensure a safe...

  • Assistant Manager

    5 months ago

    Appleton, WI, United States Holiday Station Stores - Workday Full time

    Store 2746526: Availability - Shift/Days   Flexible Availability   Provides and coaches store staff to provide excellent customer service in a courteous, friendly and attentive manner.  gives assistance and offers suggestions or recommendations to the customer.  Rings up all sales on cash register properly and accurately, handling money, checks,...