Business Analyst/Quality Assurance Analyst

16 hours ago

Boston MA United States Creative Solutions Services, LLC Full time

Job Description


Position Summary: The Department of Housing and Community Development ("DHCD," the "Department," or "Agency") is seeking a contracted project resource to serve as the primary project team member responsible for creating system documentation, developing user guides, working with the development team and project staff to analyze requirements, diagram workflows, and coordinate with downstream vendors and users on changes. Working as part of the team developing the Public Housing Common Housing Application for Massachusetts Programs ("CHAMP") for DHCD, the Business Analyst/Quality Assurance Analyst will provide systems analysis while considering the business and technical implications of the application of technology to current and future business environments.


Duties include:

  1. Create process change through the integration of new processes with existing ones and communication of changes to business users.
  2. Develop and modify moderately complex information.
  3. Facilitate the delivery of technical business solutions.
  4. Analyze business and user needs, document requirements, and devise technical solutions.
  5. Recommend and facilitate quality improvement efforts.
  6. Work with more senior members of a project team to develop the site concept and interface design of the website.

This Resource will report to the DHCD Project Manager but will be directed, as necessary, by the Senior Project Manager contracted resource.


Responsibilities include (but are not limited to):

  1. Analyzes Requirements and Business Processes in order to make recommendations for user improvement.
  2. Diagrams User Workflows for review by Project Staff and use by Users.
  3. Designs and maintain technical and project documentation including User, Systems, and Training Documentation.
  4. Identifies, drafts, and coordinates the review of any documents that will be generated by the system as part of a user workflow.
  5. Coordinates with the project Training Vendor to transfer information on business workflows and system function.
  6. Coordinates with the Centralized Processing Vendor on the implementation of new functionality.
  7. Tests Requirements for the purpose of understanding system functionality and impact on user workflows/identifying confusing workflows for users.
  8. Utilizes strong organizational, presentation, and customer service skills to interact with various project team members.
  9. Identifies and solves complex project issues as they arise.

DHCD may negotiate changes to the original performance measures and requirements identified herein at any time, to ensure compliance with state and federal laws, regulations, policies, and program goals. DHCD may negotiate and execute contract amendments with the awarded Consultant which DHCD reasonably determines are within the scope of this posting and necessary to result in best value to the Commonwealth.


Qualifications:

  1. Proficiency in the following: MS Office, MS Visio or equivalent, JIRA, Confluence, Adobe Acrobat.
  2. Bachelor's Degree or higher in Engineering, Technology, Business, Public Policy or related field.
  3. Minimum 3 years' experience coordinating and supporting IT business processes.
  4. Experience designing and maintaining technical and user documentation.
  5. Experience coordinating with multiple team resources.
  6. Former local, state, federal government experience preferred.

About Kyyba:

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.


Disclaimer:

Kyyba is an Equal Opportunity Employer.

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.


Rewards:

  • Medical, dental, vision
  • 401k
  • Term life
  • Voluntary life and disability insurance
  • Optional Pre-paid legal plan
  • Optional Identity theft plan
  • Optional Medical and dependent FSA
  • Work-visa sponsorship
  • Opportunity for advancement
  • Long-term assignment with opportunity for hire by client

SELECT AWARDS

  • An INC 5000 company for 10 years
  • Corp Michigan Economic Bright Spots
  • Crain’s Detroit Business Top Staffing Service Companies in Detroit
  • TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
  • Best of MichBusiness winner in HR Wizards & Partnerships
  • Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
  • 101 Best & Brightest Companies to Work for in Michigan
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