E-Commerce Team Leader

6 hours ago

City of Yonkers NY United States Whole Foods Market IP. L.P. Full time

At Whole Foods Market, we're working to nourish people and the planet. We’re committed to providing record-setting grocery delivery services to our Whole Foods Market On Amazon (WFMOA) customers. This fast-growing program requires talented, resilient, and purpose-driven leaders who are passionate about our quality products and great customer service. We think you’ll agree that it’s a great time to join #TeamWFM.

The Team Leader, WFMOA: E-Commerce role will require you to lean into your experiences on how to effectively drive the execution of product, labor, and customer demand metrics. In this role, you will be expected to perform many micro-functions including but not limited to people management tasks, non-inventory management, account management, and problem solving. Where the path forward is dynamic, we partner and drive solutions with our store support teams, but often, you will be expected to be the front-line contact and first point of entry for our team members and business partners.

Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department. You will be expected to execute a best-in-class process, resulting in reduced costs. As a front-line leader, you will be the main point of contact for in-store shoppers and cross-department partners, requiring excellent people skills. Through these relationships, you will invent new strategies that will help improve our team member and customer experience. As a Team Leader, it is expected that you will be able to operate in a highly ambiguous environment, communicating and interacting with your direct store leadership daily. You are expected to be a subject matter expert on all WFMOA processes, execution, and tracking towards program KPI goals.

Responsibilities

You will be responsible for all aspects of daily operations including supporting WFMOA Customer Delivery and/or pick up orders, labor, regulatory compliance, and special projects as assigned.

You and your team of Associate Team Leaders, Supervisors, and team members are responsible for fulfilling Whole Foods Market customer orders. You are responsible for ensuring that you have hired and properly trained team members, and that their needs are addressed so they can focus on satisfying and delighting customers.

In addition, the Team Leader:

  1. Works and communicates with Store Leadership to drive operational improvement in KPIs and compliance with standard operating procedures.
  2. Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
  3. Oversees the creation of the In-Store Shopper Team schedule to ensure meeting staffing metrics and capacity.
  4. Reviews hourly, daily, and weekly scheduling and order volume to ensure the shopper team can support incoming WFMOA orders.
  5. Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale to support In Store Shopper/E-Commerce Team and cross-functional team needs.
  6. Provides timely, thorough, and thoughtful performance evaluations.
  7. Maintains cleanliness of all department areas including staging area and coolers, and any inventory well-stocked and properly rotated.
  8. Consistently supports and models WFM Leadership Principles and Core Values.
Basic Qualifications:
  • 24+ months retail experience including 12+ months.
  • High School diploma or equivalent diploma.
  • You are authorized to work in the US without sponsorship.
  • You have prior experience leading high volume teams.
  • You take ownership in your work and team and are available to work overtime during peak seasons and as needed year-round. In addition, you are flexible to work on any type of assigned shift (nights, weekends, etc.).
  • Proficiency with email, Microsoft Office, and operations-related applications including scheduling and ordering software.
Preferred Qualifications:
  • You have a bachelor’s degree in Engineering, Operations, or a related field.
  • You have the ability to thrive in an ambiguous environment, and when given a deadline you know how to motivate yourself and meet it.
  • You don’t hesitate in public speaking or writing a paper. You have strong verbal and written communication skills.
  • You enjoy analytical work and using data to provide thought-provoking and workable solutions.
  • Data is what you look to when given a problem to solve.
  • You typically volunteer to lead projects and help your team achieve goals. You have a track record of taking ownership and driving results.
  • High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy.
  • Demonstrates exceptional level of knowledge surrounding (new) products, item location, pricing and awareness of relevant competitors and industry trends.
  • You see value in long term thinking and large scale impact to our company.

The wage range for this position is $23.60 - $33.05 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

#J-18808-Ljbffr

  • VP, E-Commerce

    9 hours ago

    Deerfield, IL, United States Justrite Manufacturing Co LLC Full time

    Justrite Safety Group is a growing family of industrial safety companies. Together we protect workers, workplaces and the environment with a comprehensive range of industrial safety solutions. All Justrite Safety Group portfolio companies are united by deep safety knowledge, long experience, and a commitment to protecting people, property, and the planet....

  • E-commerce Director

    1 day ago

    California, MO, United States Yes4All, Inc Full time

    Yes4All is one of the leading brands for home sporting goods & furniture in the e-commerce market. Founded in 2010, we have strived to be the world leader in e-commerce enablers in terms of trading, product creation, and e-commerce servicing. Based in California with an operation office in HCMC, we have more than 500 young and talented members with expert...

  • Director of E-Commerce

    1 day ago

    Columbus, OH, United States Vaco Full time

    E-Commerce Director Location: Columbus, OH - 100% onsite OVERVIEW: A leading retail company is seeking an experienced and strategic Director of E-Commerce to spearhead the establishment and growth of our online retail presence. As the company's head of e-commerce, you will have the unique opportunity to shape and drive their digital strategy, ensuring a...

  • Senior Director of E-commerce

    1 day ago

    Mooresville, NC, United States Greenworks Tools Full time

    Company Summary: Be part of a more sustainable future with Greenworks Tools. We’re looking for dynamic leaders who are excited and eager to help us bring cutting-edge green technology to the marketplace. Greenworks Tools is the leader in battery-powered outdoor power tools for DIY consumers and landscaping professionals. Our company distributes...

  • E-commerce Solutions Lead

    6 days ago

    King of Prussia, Pennsylvania, United States Eigen X Full time

    About the RoleWe are seeking an E-commerce Solutions Lead to join our team at Eigen X. As a key member of our e-commerce solutions team, you will play a critical role in designing, implementing, and optimizing our Salesforce Commerce Cloud solutions.Estimated Salary: $120,000 - $180,000 per yearAbout the Job: Our ideal candidate has a strong background in...

  • VP E-Commerce

    4 weeks ago

    Irvine, CA, United States GK Executive Talent Ltd Full time

    Job Advert: VP of E-commerceOur client, a leader in high-performance skincare, is searching for a dynamic VP of E-commerce to join their team! This is an incredible opportunity to drive growth and innovation in a company known for its strong culture, career progression, and standout products.About the Role:Location: Irvine, CA – Hybrid (2-3 days in office...

  • E-Commerce Specialist

    4 weeks ago

    Walnut Creek, OH, United States Dutchman Hospitality Group Full time

    Dutchman Hospitality Group, Inc., is seeking a talented and experienced E-Commerce Specialist to work within the Marketing Department in beautiful Walnut Creek, located in the heart of Amish country. The E-Commerce Specialist will improve customer experience and drive revenue while managing the online store operations. They will maximize online sales and...

  • E-Commerce Specialist

    1 month ago

    Walnut Creek, OH, United States Dutchman Hospitality Group Full time

    Dutchman Hospitality Group, Inc., is seeking a talented and experienced E-Commerce Specialist to work within the Marketing Department in beautiful Walnut Creek, located in the heart of Amish country. The E-Commerce Specialist will improve customer experience and drive revenue while managing the online store operations. They will maximize online sales and...

  • E-Commerce Coordinator

    1 day ago

    Los Angeles, CA, United States The J. Paul Getty Trust Full time

    E-Commerce Coordinator Job Family Retail and Merchandising Type Regular Full-Time Position Status Getty Center Workplace Type Onsite Salaried/Hourly Hourly Hiring Pay Scale $26.70 - $34.04 Hourly Salary Commensurate with experience and internal equity Program/Department Finance and Accounting - 1602-GC Museum Store Operations Requisition Number 2024-4472...

  • Director, E-Commerce

    1 day ago

    Hartland, WI, United States EmergencyMD Full time

    The Director of E-Commerce will be responsible for driving Batteries Plus e-commerce merchandising strategy and execution and consumer experience strategy for our e-commerce business. In this role, you will combine innovative thinking and data-based prioritization with a deep understanding of the customer experience to successfully deliver an impactful...

  • Director, E-commerce Fraud

    1 day ago

    Grapevine, TX, United States GameStop Full time

    At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create...

  • Retail and E

    3 weeks ago

    Metairie, LA, United States NOLA Gold Rugby Full time

    Position Summary: In the role of Retail and E-Commerce Manager at NOLA Gold Rugby, you will oversee all aspects of our team store, e-commerce platform, private label collections, event sales, retail partnerships, and licensing opportunities. The ideal candidate will have a proven track record in retail and e-commerce management, a passion for sports, and the...

  • E-Commerce Packing Expert

    7 days ago

    Michigan City, Indiana, United States Walmart Full time

    E-Commerce Packing Expert Job DescriptionWe are looking for an experienced E-Commerce Packing Expert to join our team. As an E-Commerce Packing Expert, you will be responsible for packing and shipping online orders accurately and efficiently.You will work closely with our inventory management team to locate products, prepare packages, and ensure timely...

  • Senior E-Commerce Merchandise Planner

    1 month ago

    new york city, United States DSJ Global Full time

    Senior E-Commerce Merchandise PlannerLocation: NYC Company Profile: An apparel manufacturing company that has been around for over 80 years is looking for a Senior E-Commerce Merchandise Planner who will focus on executing merchandise planning strategies, collaborating with internal teams, and leveraging market insights to maximize sales and profitability...

  • Senior E-Commerce Merchandise Planner

    2 months ago

    new york city, United States DSJ Global Full time

    Senior E-Commerce Merchandise PlannerLocation: NYC Company Profile: An apparel manufacturing company that has been around for over 80 years is looking for a Senior E-Commerce Merchandise Planner who will focus on executing merchandise planning strategies, collaborating with internal teams, and leveraging market insights to maximize sales and profitability...

  • E-Commerce Operations Coordinator

    4 weeks ago

    Houston, TX, United States Celebrity Mint Full time

    About Celebrity Mint:Celebrity Mint is a growing collectibles company dedicated to delivering unique, high-quality products to collectors worldwide. Our team is passionate about our industry and committed to providing a seamless online shopping experience. We value efficiency, attention to detail, and a customer-first approach in everything we do.Position...

  • E-Commerce Associate Team Leader

    9 hours ago

    Bethesda, MD, United States Whole Foods Market Full time

    Job Description At Whole Foods Market, we're working to nourish people and the planet. We’re committed to providing record-setting grocery delivery services to our Whole Foods Market On Amazon (WFMOA) customers. This fast-growing program requires talented, resilient, and purpose-driven teams who are passionate about our quality products and great customer...

  • E-Commerce Manager

    2 days ago

    Park City, United States Momentous Full time

    E-Commerce Manager Company Overview: Momentous is a dynamic, fast-growing human performance company offering the highest quality supplements designed to enhance physical and cognitive well-being. At Momentous, we believe that people at their best will produce a positive impact in their personal lives, communities, and, ultimately, the world. No matter our...

  • Digital E-commerce Coordinator Specialist

    3 weeks ago

    Sioux City, Iowa, United States Winholt Equipment Full time

    We are seeking a highly skilled Digital E-commerce Coordinator Specialist to join our team at Winholt Equipment in Woodbury, NY. This is a full-time position responsible for coordinating all e-commerce activities to drive awareness, new customer acquisition, engagement, and revenue for our company.Job Responsibilities:Increase online sales and product...

  • E-Commerce Associate Team Leader

    9 hours ago

    Washington, DC, United States Whole Foods Market IP. L.P. Full time

    At Whole Foods Market, we're working to nourish people and the planet. We’re committed to providing record-setting grocery delivery services to our Whole Foods Market On Amazon (WFMOA) customers. This fast-growing program requires talented, resilient, and purpose-driven teams who are passionate about our quality products and great customer service. We...