LEAD Program Manager

2 days ago

Los Angeles CA United States Heluna Health Full time

If hired for this position, you will be required to provide proof that you are fully vaccinated for COVID-19 prior to your start date, or have a valid religious or medical reason qualifying you for an exemption (that may or may not require accommodation).

Los Angeles Community Health Project (LACHP) is a program of Heluna Health. LACHP’s mission is to improve the health and wellbeing of people affected by substance use in Los Angeles, to increase access to health care, empower people to protect themselves, and educate each other to reduce harm in our communities. CHPLA combines direct services, advocacy, outreach, education, and research collaborations to fulfill this mission.

This is a full time, benefitted position (40 hours per week). Employment is provided by Heluna Health.

The pay rate for this position is $80,000 annually.

ESSENTIAL FUNCTIONS

  • Meets frequently with CHPLA leadership, program funders, and stakeholders. Provides relevant updates and prepares reports as needed.
  • Develop and maintain relationships with community partners, stakeholders and program funders.
  • Manage a team of up to 10 Case Managers. Responsible for providing direction, training, and support to ensure the team operates efficiently.
  • Ensure that staff maintain contract compliance, including accurate and timely submission of care plans, case notes, and other required documents.
  • Refer or connect clients to support services across Los Angeles County including the Division of Substance Abuse Prevention and Control (SAPC), Department of Mental Health (DMH) and the Office of Diversion and Reentry (ODR).
  • Maintain listing of community partners and resources.
  • Create and manage client incident reports, document and identify appropriate responses to follow up.
  • Creates and manages invoices, works directly with Heluna Health Accounting and Contracts team.
  • Collaborates with Referral Coordinator and Clinical Supervisor to support overall program success.
  • Participate in scheduled rotation of coverage for 24-hour/7 days on-call crisis intervention hotline.
  • Document interactions and events from 24-hour/7 days on-call crisis intervention hotline. Answer incoming crisis calls, coordinate care and/or resources for clients.
  • Other duties as assigned.

JOB QUALIFICATIONS

Education/Experience

  • A Bachelor's degree or higher from an accredited college or university in a discipline related to project management, public health, public administration or health sciences.
  • OR 2 years in management experience in health care administrative operations for the following populations: unhoused populations, justice-involved, populations who use substances OR - (B) Researching, studying, and making recommendations to support health or social service programs or policy.
  • Experience serving people who use drugs, people at-risk for overdose, and/or vulnerable populations.

Relevant Work and Lived Experience

  • Member of the community, close affiliation, or shared life experience with justice involved individuals.
  • Ability to work appropriately and effectively within a variety of communities with varying populations.
  • Experience working with medically and socially complex individuals.

Certificates/Licenses/Clearances

  • A valid California driver’s license, proof of vehicle insurance, and reliable transportation or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
  • Successfully background check clearance.
  • Valid Class C driver’s license required.
  • Must legally be able to drive company vehicles to various locations across Los Angeles.

Other Skills, Knowledge, and Abilities

  • Written and spoken proficiency in Spanish preferred.
  • Experience with the following: Working with People Who Use Drugs (PWUD), People Experiencing Homelessness (PEH), people who have frequent contact with law enforcement/legal system, and/or other populations relevant to LEAD.
  • Provision of case management and/or mental health services in a field-based setting including establishment of a crisis response system.
  • Contract management and compliance.
  • Budgets and expenditure tracking.
  • Supervising case managers.
  • Developing and implementing QCP on an ongoing basis.
  • Working closely with supportive service agencies, including case management, housing, harm reduction, health, substance use and mental health providers to ensure participants’ needs are being met.
  • Building collaborative partnerships.
  • Proficient with Microsoft Office applications (Word, Outlook).
  • Experience serving the chronically homeless population with co-occurring disorders.
  • Understanding and willingness to take a harm reduction approach.
  • Able to maintain composure and clear judgement under high stress situations, high demands.
  • Ability to prioritize and self-manage workload and activities in order to complete tasks in a timely and efficient manner.
  • Ability to establish and maintain effective working relationships with staff, collaborative team player.
  • Excellent attention to detail.
  • Ability to work very independently and seek supervision when appropriate.
  • Ability to set boundaries, resolve conflict using de-escalation techniques.
  • Willingness to utilize own vehicle or company vehicle to conduct business and provide transportation for participants.

PHYSICAL DEMANDS

  • Stand Frequently
  • Walk Frequently
  • Sit Frequently
  • Handling / Fingering Occasionally
  • Reach Outward Occasionally
  • Reach Above Shoulder Occasionally
  • Climb, Crawl, Kneel, Bend Occasionally
  • Lift / Carry Frequently - Up to 50 lbs
  • Push/Pull Occasionally - Up to 50 lbs
  • See Constantly

WORK ENVIRONMENT

Both office and community setting. Will be necessary to travel throughout Los Angeles for participant care, participant transports and trainings. Field work takes place in a variety of settings including encampments, hospitals, shelters, courthouse, community settings. Agency vehicles are available, but work may require use of personal vehicle at times.

APPLICATION PROCEDURES

Interested candidates must submit a resume for consideration. Candidates with lived experience are encouraged to apply.

It is the policy of Heluna Health to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

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