Program Manager, Technology
2 days ago
The Technology and Insights team consists of People Technology, People Analytics, People Apps and Corporate IT teams. It’s a team that, through our technology, services and products, touches every aspect of the employee lifecycle, with core people platforms like Workday and Greenhouse, custom people products, hardware and software distribution, IT service desk and everything in between. We’re a global team, supporting our workforce in 30+ countries across the Americas, EMEA and APAC. Our obsession is providing world-class experiences to our users, through all the services and products we provide, providing continuous efficiencies through automation and cutting-end technology like AI.
About the RoleWe’re looking for a Program Manager, Technology & Insights to join our team. In the role, you will lead cross-functional teams to deliver complex technical implementations and change projects on time, within scope, and with high quality. You will bridge the gap between the technical and business teams, ensuring smooth execution of these technical programs and projects. You are responsible for managing timelines, risk mitigation, stakeholder communication, and ensuring the people are aligned with program goals (that are always rooted in business objectives). We are looking for an individual who is comfortable in a fast-paced, hands-on environment with an affinity for building from scratch.
You’re excited about this opportunity because you will…- Plan and Execute Key Projects: You will plan and execute on multiple complex technical projects simultaneously. You will manage a project life cycle from planning to launch, including requirements gathering, development, testing and deployment.
- Collaborate Cross-functionally: You will act as a bridge between technical teams and non-technical business stakeholders (e.g. HR, Finance, Payroll) and facilitate discussions and decisions, ensuring alignment with program goals and business priorities. You will coordinate and manage dependencies across teams (e.g., resourcing, timelines, and related priorities). You will manifest successful cross-functional relationships through formal project activities (e.g., governance, facilitated cross-functional decision making, core team leadership) as well as building, maintaining, and appropriately leveraging ongoing relationships across the enterprise that enable work to get done.
- Manage Risks & Problem Solve: You will identify, track, and manage project risks and issues. You will find solutions and mitigation strategies to reduce project risks and ensure successful delivery, and driving problem resolution across cross-functional teams, escalating issues when necessary.
- Exhibit clear communication & reporting: You will maintain clear and detailed documentation on project scope, requirements, specifications, and decisions. You will provide regular updates to stakeholders on project progress, risks, and roadblocks and deliver updates to leadership and other stakeholders on key project milestones and outcomes.
- Lead Cross-Functional Project Teams: You will guide cross-functional project teams towards achieving project goals (without ‘org chart authority’).
- You have 5+ years of experience in technical program management or project management roles, with a proven track record of delivering large-scale technical projects in a fast-paced environment. Previous experience of working with Finance, Procurement and HR solutions is seen as a strong advantage (e.g., Workday, NetSuite, COUPA, Greenhouse, or similar).
- You have exceptional project management skills, the ability to track and manage complex processes, and a desire to lead multiple teams and multiple projects at once. Experience in project management methodologies, especially Agile, is an advantage. You are comfortable and experienced adapting these methodologies to meet each team and project’s needs.
- You are experienced leading large scoping, design, and planning workshops or engagements with both technical and non-technical participants.
- You are experienced building and maintaining detailed project documentation as a means to facilitate project progression.
- You are proficient in project management tools (e.g., Jira, Asana, SmartSheets, Monday) as well as Google Sheets, Docs and Slides.
- You’re eager to solve complex problems in an ambiguous and fast-paced environment.
- You have excellent communication and leadership skills, with the ability to influence stakeholders at all levels.
- You have a demonstrated track record of successful cross-functional leadership, collaboration, and relationship building.
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