ServiceNow Consultant GA

2 weeks ago


Atlanta GA United States Abbtech Professional Resources Full time

This program requires US Citizenship

Position Duties:

  • Provide operations and maintenance support, including planning, designing, configuring, and deploying solutions within the ServiceNow platform using customer, IT, and employee workflows
  • Possess relevant experience and domain knowledge of the ServiceNow platform
  • Assist in all technical aspects of assigned projects
  • Perform configuration and development activities for the ServiceNow solution based on agreed-upon requirements
  • Train team members and transfer knowledge as needed
  • Offer technical leadership and guidance on ServiceNow and ITIL best practices
  • Foster strong customer relationships and emphasize teamwork in service delivery
  • Customer Service Management Module
  • IT Service Management Module – Certified Implementation Specialist – IT Service Management
  • IT Operation Module – Configuration Management Database (CMDB) – Certified Implementation Specialist – Cloud Provisioning and Governance, Discovery, Event Management, Service Mapping
  • Enterprise Integration Hub – ServiceNow Certified Application Developer, Certified Implementation Specialist - Service Provider
  • IT Business Management Module – Certified Implementation Specialist in Application Portfolio Management, Project Portfolio Management
  • Project Management Module

Minimum Qualifications:

  • Experience with delivery of ServiceNow in the Public Sector.
  • Experience with co-delivery of at least three (3) engagements with ServiceNow within the previous twelve (12) months.
  • Certifications:
    • ServiceNow Certified Application Developer
    • Certified ServiceNow Implementation Specialist (preferably ITSM)
    • Certified ServiceNow Systems Administrator
    • Certified PMP Project Manager




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