ServiceNow Consultant GA
2 weeks ago
This program requires US Citizenship
Position Duties:
- Provide operations and maintenance support, including planning, designing, configuring, and deploying solutions within the ServiceNow platform using customer, IT, and employee workflows
- Possess relevant experience and domain knowledge of the ServiceNow platform
- Assist in all technical aspects of assigned projects
- Perform configuration and development activities for the ServiceNow solution based on agreed-upon requirements
- Train team members and transfer knowledge as needed
- Offer technical leadership and guidance on ServiceNow and ITIL best practices
- Foster strong customer relationships and emphasize teamwork in service delivery
- Customer Service Management Module
- IT Service Management Module – Certified Implementation Specialist – IT Service Management
- IT Operation Module – Configuration Management Database (CMDB) – Certified Implementation Specialist – Cloud Provisioning and Governance, Discovery, Event Management, Service Mapping
- Enterprise Integration Hub – ServiceNow Certified Application Developer, Certified Implementation Specialist - Service Provider
- IT Business Management Module – Certified Implementation Specialist in Application Portfolio Management, Project Portfolio Management
- Project Management Module
Minimum Qualifications:
- Experience with delivery of ServiceNow in the Public Sector.
- Experience with co-delivery of at least three (3) engagements with ServiceNow within the previous twelve (12) months.
- Certifications:
- ServiceNow Certified Application Developer
- Certified ServiceNow Implementation Specialist (preferably ITSM)
- Certified ServiceNow Systems Administrator
- Certified PMP Project Manager
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