Operations Director
21 hours ago
Benefits:
- Cell Phone Stipend
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
Summary: The Minnesota Medical Operations Director leads, manages and is accountable for the twelve-person Operations Department at Minnesota Medical Specialists, consisting of ten technicians and two administrative support staff. This department is responsible for providing timely, reliable and value-added biomedical equipment field services to our customers in the scope of diagnosis, repair, preventive maintenance and inspection/calibration work. The Operations Director will oversee and direct efforts tied to achieving operations KPIs, and will receive direct guidance, mentorship and feedback from the company executive leadership team in shared pursuit of these goals.
Duties & Requirements:
- Demonstrate and enforce the Company Core Values of 1) Passion 2) Team Work 3) Stewardship.
- Achieve Operations Department KPI metrics: weekly, monthly, quarterly and annually. Metrics are tied but not limited to work order scheduling, work order completion percentage and follow-up work required.
- Disseminate and develop action plans based on received guidance and goals from the Company Integrator and Company President regarding holistic business development plan and strategic growth efforts, translating these goals to real-world operational successes within the department.
- Lead, manage, supervise and develop a team of twelve operations staff, and provide feedback and decision-making towards the company’s continued hiring and growth efforts across the staff.
- Oversee and direct the Operations field service scheduling efforts with an emphasis on efficient use of resources, contract management, and future planning requirements.
- Direct and oversee the parts and equipment purchasing and acquisition process, approve purchase orders and tie them to ongoing revenue-generating activities and projects.
Skills, Knowledge and Abilities:
- Demonstrated leadership capability and capacity/potential to effectively direct, manage and delegate to a 10-to-25-person operations team comprising multiple roles and responsibilities.
- Demonstrated capability to comfortably and effectively work with digital business management software – specifically CRM and field service/dispatch applications.
- Ability to oversee and manage a large and diverse consumable parts and equipment inventory comprising multiple industries, vendors and distributors.
- Must be self-directed and able to exercise sound judgment and problem solving with minimal guidance, oversight or direct management.
- Able to promptly respond to a wide-ranging litany of key customer inquiries and needs and solve and direct any customer claims or service quality complaints in a judicious manner.
- Complete, maintain, and process pertinent documentation, paperwork and records.
Education and Experience: 4-year accredited undergraduate level degree with a focus in business and/or engineering preferred. 3-4 years of professional experience in an operations-focused and/or field services environment preferred. Healthcare, laboratory and/or medical manufacturing industry experience will grant additional preference to candidate. Entrepreneurial Operating System experience a plus.
Certificates, Licenses, Registrations: Current driver's license valid for the state of residence is required. PMP certificate a plus. CBET certificate a plus.
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