Assistant Director of Front Office

1 day ago

Chicago IL United States Hilton Full time

Assistant Director of Front Office - Waldorf Astoria Chicago

Waldorf Astoria is looking for an Assistant Director of Front Office to join the team in Chicago's Gold Coast

This Forbes 4-Star property located in downtown Chicago has a Parisian-style charm with 216 rooms, 8,500 square feet of banquet space, and 4 food and beverage outlets. This includes a restaurant, 2 bars, and in-room dining.

In this position, you will assist in leading and managing all aspects of Front Office operations.

We are seeking a committed and passionate leader with a track record of enhancing service quality. Candidates must have prior experience in Hotel Front Office Management and familiarity with OnQ. Experience in luxury settings and unionized environments is advantageous.

What will I be doing?

As an Assistant Director of Front Office, you would be responsible for assisting in the direction and administration of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
  • Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.
  • Oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests and overseeing rate changes on in-house guests.
  • Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
  • Run and complete daily reports, analyze data and make decisions based on data.
  • Resolve guest issues and concerns to guest satisfaction.
  • Recruit, interview and train team members.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its properties. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

The Benefits – Hilton is proud to have an award-winning workplace culture ranking. We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

  • Access to your pay when you need it through DailyPay.
  • Medical Insurance Coverage – for you and your family.
  • Mental Health Resources.
  • Best-in-Class Paid Time Off (PTO).
  • Go Hilton travel discount program.
  • Supportive parental leave.
  • Matching 401(k).
  • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount.
  • Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more).
  • Career growth and development.
  • Team Member Resource Groups.
  • Recognition and rewards programs.
#J-18808-Ljbffr

  • Assistant Director of Front Office

    24 hours ago

    Chicago, IL, United States Hilton Full time

    The Palmer House – A Hilton Hotel ( , our 1641 room historic Chicago property is a member of the Historic Hotels of America program of the National Trust for Historic Preservation. The Palmer House was the city's first hotel with elevators, and the first hotel with electric light bulbs and telephones in the guest rooms. We are seeking an Assistant Director...

  • Front Office Director

    1 week ago

    Chicago, Illinois, United States Peter J Hammes DDS PC Full time

    We are a digital dental center committed to delivering exceptional patient care and innovative dentistry.OverviewPeter J Hammes DDS PC is seeking a highly skilled Front Office Director to lead our front office team. The ideal candidate will have a track record of significant growth and experience in managing front office operations.SalaryThe estimated salary...

  • Director of Front Office

    23 hours ago

    Hilton Head Island, SC, United States Omni Hotels & Resorts Full time

    Overview Hilton Head Oceanfront Resort Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests. Omni Hilton Head’s associates...

  • Front Office Director

    2 days ago

    Orlando, FL, United States Plazahotelelpaso Full time

    Opportunity: Front Office Director Manage hotel front office operations in accordance with established guest service and sustainability standards. Potential Career Path Assistant General Manager – General Manager – Area General Manager Essential Job Functions Interview, select, train, schedule, coach and support associates, ensuring they perform in...

  • Director, Front Office

    2 days ago

    Virginia, MN, United States mcrhotels.com Full time

    The Lexington Hotel, New York, New York, United States of America Job Description The Director of the Front Desk at the Lexington Hotel will be responsible for all front office functions and team members. As a department head, this role directs and works with managers and team members to successfully execute all front desk operations, including guest front...

  • Director, Front Office

    23 hours ago

    Lincoln, NE, United States Accor Hotels Full time

    COMPANY DESCRIPTION At Fairmont, our passion is to connect our guests to the very best of our destinations. Our hotels offer guests extraordinary places, created by combining unique architecture, expressive décor and artistry, and magnificent features. Add engaging service and the result is an unforgettable guest experience. Fairmont Chicago, Millennium...

  • Hotel Director of Front Office

    4 weeks ago

    Palm Beach, FL, United States Palm House Full time

    Must have HOTEL Experience! Must have legal authority to work in USA.Company DescriptionWelcome to Palm House, where modern luxury meets timeless elegance in the heart of Palm Beach. Located on Royal Palm Way, Palm House is set to become a new symbol of refined hospitality on this storied island. Our property offers bespoke experiences that reflect the...

  • Director of Front Office

    1 day ago

    Washington, DC, United States Hilton Worldwide, Inc. Full time

    Job Description - Director of Front Office - Washington Hilton (HOT0B4YG) Job Number: HOT0B4YG Work Locations Washington Hilton 1919 Connecticut Ave, N.W. Washington 20009 Step into the iconic Washington Hilton , a premier big-box hotel with over 1,000 guest rooms and a rich history in the heart of the nation's capital. We are seeking a dynamic Director of...

  • Director of Operations

    2 days ago

    Lincolnshire, IL, United States Director of Operations Full time

    Our client is looking for a Director of Operations based in Lincolnshire, Illinois. Position Summary The position is accountable for leading the Operations teams of the company, to include customer service, warehouse operations, cleanroom packaging team, purchasing and IT /facility infrastructure.This position is responsible for ensuring compliance to the...

  • Creative Director

    2 days ago

    Chicago, IL, United States Office of Experience Full time

    About OX The Office of Experience (OX) is a full-service digital agency helping companies excel at every moment of interface they have with their customers. OX’s human-centered philosophy and multidisciplinary approach integrate strategy, design and technology to help organizations reinvent their business and rapidly bring new experiences, products and...

  • Front Office Supervisor Overnight

    7 days ago

    Chicago, IL, United States Loews Hotels, LLC Full time

    Front Office Supervisor OvernightExperience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet.Oversees daily agent activities at the...

  • Director of Front Office

    2 days ago

    New York, NY, United States Royalton Park Avenue Full time

    Compensation Type: Yearly Company: Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin...

  • Assistant Director for Internal Operations

    1 day ago

    Chicago, IL, United States The University Of Chicago Full time

    Assistant Director for Internal Operations Department: CSL Athletics & Recreations Compliance Location: Chicago, IL Time Type: Full time Posted On: Posted 2 Days Ago Job Requisition ID: JR26061 About the Department The University of Chicago is one of the nation's leading institutions of higher education and research. Campus and Student Life (CSL) is...

  • Assistant Director, Law Career Services

    1 day ago

    Chicago, IL, United States Loyola University Of Chicago Full time

    Position Details Job Title: Assistant Director Position Number: 8101632 Job Category: University Staff Job Type: Full-Time FLSA Status: Exempt Campus: Chicago-Water Tower Campus Department Name: LAW SCHOOL Location Code: SCHOOL OF LAW:CAREER RESOURCES (02700C) Is this split and/or fully grant funded? No Duties and Responsibilities Loyola University...

  • Front Office Supervisor Overnight

    7 days ago

    Chicago, IL, United States Loews Hotels, LLC Full time

    Front Office Supervisor OvernightExperience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet.Oversees daily agent activities at the...

  • Director of Front Office

    1 day ago

    Washington, DC, United States Omni Hotels & Resorts Full time

    Overview Shoreham Hotel Nestled in the Woodley Park neighborhood of Washington, DC, the Omni Shoreham Hotel is a true urban oasis within the Capitol City. Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents, dignitaries, political events and inaugural balls. Associates can enjoy and be rewarded by...

  • Asst. Director of Front Office

    23 hours ago

    San Francisco, CA, United States Highgate Hotels L.P. Full time

    Compensation Type Yearly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Director of Health Services

    2 days ago

    San Diego, CA, United States Front Porch Full time

    Casa De Manana is Hiring! A remarkable resort style senior retirement community in front of the ocean surrounded by the beauty of La Jolla. Director of Health Services - $10K Sign-On Bonus! Full-Time Salaried / AM Shift / Flexible Schedule $50.43 - $59.79 per hour SUMMARY Under the direction of the Executive Director, the Director of Health Services is...

  • Director of Front Office

    2 days ago

    Miami Beach, FL, United States This is an IT support group Full time

    Job Number: 24192510Job Category: Rooms & Guest Services OperationsLocation: The St. Regis Bal Harbour Resort, 9703 Collins Avenue, Bal Harbour, Florida, United States, 33154Schedule: Full TimeLocated Remotely? NPosition Type: ManagementJob Summary: Responsible for all front office functions and staff as well as security staff functions. Areas of...

  • Assistant Director, Nurse Anesthesia Program

    4 weeks ago

    Chicago, IL, United States University of Illinois Chicago Full time

    Assistant Director, Nurse Anesthesia Program Hiring Department : Biobehavioral Nursing Science Location : Chicago, IL USA Requisition ID : 1027226 Posting Close Date : October 31, 2024 About the University of Illinois Chicago UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest...