Merchant Services Business Development Officer

2 days ago

Melville NY United States BankUnited Full time

SUMMARY: The Merchant Services Business Development Officer (BDO) will work with Bankers, Branches, and Sales Leadership to drive growth of our Merchant Services program. The BDO will be responsible for championing Merchant Services across the organization and for the growth of our merchant portfolio through the development and execution of robust sales plans, education of bankers, running promotions, coordinating sales events, etc. The BDO will travel throughout the bank's footprint to meet with bankers and attend events. The Merchant BDO will be the primary face of the program and responsible for the continued growth of the business.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

  1. Champion and promote Merchant Services across the organization.
  2. Plan, coordinate, and participate in client sales events, promotions, and campaigns.
  3. Devise/coordinate/run Banker sales promotions and campaigns.
  4. Work with partners to develop marketing materials, enhance online visibility, promote wins, etc.
  5. Assist with development and execution of a sales strategy, strategic growth plans and goal setting for each line of business.
  6. Work with leaders in all lines of business to identify and remove barriers to achieving goals.
  7. Maintain sales pipeline and pipeline reporting.
  8. Leverage data and conduct data analytics to identify opportunities.
  9. Leverage COIs, referrals from existing clients, etc. to identify prospects.
  10. Ensure all Bankers are trained to recognize opportunities and position the product -- Deliver or arrange training as needed.
  11. Develop and promote internal incentive plans.
  12. Identify initiatives to drive Merchant Services revenue growth.
  13. Develop internal relationships through meeting attendance, presentations, and one-on-one engagements.
  14. Build effective cross-functional communications and teams.
  15. Help resolve complex client/deal related issues.
  16. Follow up with clients that have been approved, but have not activated.
  17. Monitor performance of larger programs and manage client relationships.
  18. Share feedback from Sales on tools and materials needed to drive success.
  19. Act as a liaison between the Line of Business, Internal Sales Teams and Third-Party Service provider in driving, developing, and retaining business.
  20. Help sales identify and act on cross sell opportunities.
  21. Understand the Merchant Services competitive environment and overall payments industry trends to execute successful sales activities.
  22. Work to achieve sales goals (fee revenue, client activations, branch engagement, etc.).
  23. Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
  24. Adheres to Bank policies and procedures and completes required training.
  25. Identifies and reports suspicious activity.

EDUCATION

Bachelor's Degree preferred.

EXPERIENCE

  • 5+ years in a Merchant Sales/Management role and/or related business payments experience required.

KNOWLEDGE, SKILLS AND ABILITIES

  • Ability to interact with internal and external clients in a highly professional manner.
  • Ability to maintain and demonstrate high ethical standards and personal integrity to build credibility and trust while enhancing the organization's reputation.
  • Demonstrated ability to manage and prioritize multiple tasks.
  • Excellent business development and presentation skills.
  • High-energy, result-oriented, responsive, and works well in a team environment.
  • In-depth knowledge of Merchant Services.
  • Strong computer skills to include Microsoft Office (Word, PowerPoint and Excel) and ability to quickly learn new software and or systems.
  • Superior analytical, consulting and negotiating skills.
  • Superior client relationship, marketing presentation and sales/closing skills.
  • Superior written, verbal and interpersonal communication skills.
  • Thorough understanding of industry trends, the competition, and businesses in the serviced markets.
  • Takes responsibility for and deals effectively with complex and sensitive customer issues and complaints.
  • Anticipates customer needs and proactively makes recommendations.
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