National Provider Engagement Director- MSK/Physical Medicine

19 hours ago

Houston TX United States Evolent Health Full time

Your Future Evolves Here
Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.
Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.
Join Evolent for the mission. Stay for the culture.

What You'll Be Doing:

Job Description: National Provider Engagement Director

Who You Are

You are self-motivated with an entrepreneurial mindset who thrives in a dynamic environment. You have built a reputation for solving complex problems and executing initiatives in a highly matrixed organization-doing so that rallies teams towards a shared objective. You have a history of building high-performing teams, leading through difficult times, and flexing with change. Experience has provided you with the tools to understand the connections across people, processes, and technology, what influences customer experience, and how to orchestrate end-to-end improvements at scale. Your passion drives you; your grit sustains you, and your humility grounds you.

What You Will Be Doing

You will be responsible for leading a national team engaging specialty provider practices on behalf of our payer clients. Partnering with the Vice President of Provider Solutions & Experience and other Evolent leaders, you will lead and execute strategies to improve provider network performance, enhance provider experience, and foster engagement within your given specialty. You will collaborate closely with colleagues across operations, product, clinical, and payer account management to improve the provider experience.

Key Responsibilities:
  1. Direct management of provider market leaders, ensuring team productivity and performance, and strengthening provider relationships on a national scale
  2. As a "player coach", you are responsible for the direct relationship management of select specialty provider groups with strategic significance
  3. Establish collaborative relationships with health plan provider relations teams locally and nationally
  4. Accountable for national provider network performance across various metrics, including quality cost-effectiveness, experience (NPS, CSAT), and adoption of Evolent solutions
  5. Drive operational excellence, ensuring business management processes are in place to monitor KPIs; report performance to leadership during monthly and quarterly business reviews
  6. Be a strategic partner to payer account management, business development, and partner operations to determine opportunities and practice pull through strategies to increase program performance
  7. Prepare and participate in joint operating committee reviews with payer clients/providers, communicating provider insights, performance, and overall value story
  8. Partner with Director of Provider Success to launch new programs across your markets, owning the practices' onboarding, education, and change management
  9. Together with performance and analytics teams, pull through new engagement strategies, measuring impact and adjusting strategies as needed
  10. Lead voice of provider (VoP) for your respective specialty, preparing and participating in Scientific Advisory Boards, in-market provider experiences forms, etc.
  11. Support enterprise initiatives to drive scaled capabilities that drive growth and modernize provider-facing team capabilities
  12. Participate in national and regional specialty associations as required; establish relationships with key provider thought leaders within your specialty. Continue to expand your knowledge of specialty provider market dynamics and apply insights to ongoing provider engagement strategies and deepening relationships
What you'll bring
  1. A combination of education and relevant experience totaling 8+ years
  2. Preferred: 3 years of experience in either oncology, cardiology, or MSK
  3. Demonstrated ability to serve as a strategic advisor, effectively guiding provider networks through change in clinical operations processes
  4. In depth knowledge of provider engagement, network management, performance improvement methodologies, change management principles/experience principles
  5. Strong management and leadership background in managing client facing teams
  6. Proficient in leveraging best practices, a project management discipline, and strong operational mindset
  7. An exceptional analytical ability to create strong alignment with client provider groups
  8. Strong alignment with our corporate values, which include Start by listening, Communicate with Candor, Own the Opportunity, and Fostering Inclusion
  9. Understanding of the complex healthcare landscape, various payment models, etc.
  10. Ability to travel 25 -50% of time
Technical Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact for further assistance.

The expected base salary/wage range for this position is $. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.

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