Senior Director of Recovery Operations

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Summary:

Provides leadership to the Recovery and Bankruptcy Departments. They will be responsible for leading a team of professionals to ensure the efficient and effective operation of each department. The Executive will be responsible for developing and implementing strategies that optimize performance, enhance net income through recovery of bad debt and drive customer satisfaction where appropriate. They will create and implement processes that result in improved business performance, ensures compliance with company policies, procedures, and laws. Incumbent will directly or indirectly supervise staff and vendors by monitoring and evaluating work performance and productivity through reports, reviews, and ongoing training. Duties will include problem solving and analyzing work methods to improve staff effectiveness, effectively communicating with the management team to reach departmental and corporate goals, complying with corporate policy, and upholding federal and state regulations, and providing leadership in a dynamic environment:

Primary Essential Duties and Responsibilities: (Other duties may be assigned)

• Creates and executes cross-channel business deliverables. Leads, guides, and supports the development of strategies, workflow processes, and process management.
• Conduct meetings with team members to develop long term and short-term departmental objectives and goals.
• Develop and implement reporting mechanisms to keep senior management apprised of performance levels, developing trends, and workloads.
• Primarily responsible for ensuring the Department’s performance objectives are met, complying with corporate policy, and upholding federal and state regulations.
• Develop and execute performance plans to lead and manage teams.
• Develop and implement best processes to acquire, train, motivate, and retain staffing talent needed and to properly structure organization for optimal results.
• Establish, monitor and report performance and operational metrics with regards to both third party vendors and internal groups.
• Set and communicate business goals and expectations with third party vendors. Establish compliance policies for third party vendors that insure compliance to policies and procedures are met.
• Maintain a cost-effective third-party vendor placement strategies.
• Reviews processes to determine the most appropriate actions while considering cost and effectiveness of any proposed action.
• Improves quality and production results by studying, evaluating and re-designing processes; establishing and communicating metrics; monitoring and analyzing results; implementing changes
• Creates and implements processes that result in improved business performance and reduction of legal expenses
• Keeps up to date on internal and external compliance procedures and bankruptcy / legal laws including unique requirements at the federal, state and district level
• This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
• Oversee the day-to-day activities of each department, ensuring that all tasks are completed in a timely and accurate manner.
• Establish and maintain relationships with internal stakeholders and external partners, such as insurers and collection agencies.
• Monitor industry trends and identify opportunities for growth and improvement.
• Develop and manage budgets for each department, ensuring that financial targets are met.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 10+ years of experience in the auto finance industry, with a focus on Bankruptcy and Recovery.
• 10+ years of experience in a senior leadership role
• Demonstrated track record of success in managing large and complex departments, delivering exceptional results in a highly regulated environment.
• Strong analytical and problem-solving skills, with the ability to analyze data and identify trends to drive process improvement.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with stakeholders and team members at all levels of the organization.
• Demonstrated ability to lead, mentor, and motivate teams to achieve outstanding results.
• Strong financial acumen, with the ability to develop and manage departmental budgets and financial reporting.
• Knowledge of legal and regulatory requirements related to bankruptcy and recovery in the auto finance industry.
• Ability to work independently, manage multiple priorities, and adapt to changing priorities in a fast-paced, dynamic environment.

Additional Responsibilities:

Perform the above-referenced essential duties and responsibilities as well as assist in directing the work of employees assigned to the department by leading and overseeing their day-to-day activities and work schedules and by providing work-related guidance in accordance with the Company’s policies and procedures. Although this position shall provide the authority to lead, oversee and direct the day-to-day work of assigned employees and to report work assessments to management, it shall not provide the authority to take the following actions: hire an employee, fire an employee, promote or demote an employee, discipline an employee in a formal manner, reassign an employee, or alter benefits of an employee. All such decisions shall be made by the responsible senior manager(s) in consultation with the Human Resources Department.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.