Director, Continuous Quality

17 hours ago

City of Syracuse NY United States The Salvation Army Eastern Territory Full time

Director of Continuous Quality & Improvement, (CQI)

The Salvation Army of the Syracuse Area

Full-Time, Exempt Status, $65,000 w/Benefits


The Director of CQI is responsible for developing and implementing a continuous quality improvement system that ensures organizational excellence and supports future growth. The position will also oversee compliance with all applicable regulatory requirements and coordinate agency training programs. Provides CQI support to Departments, Programs, and Administration.


We offer our employees access to the following benefits:

  1. Forgiveness Loan - The Salvation Army is considered a qualified organization for this Federal program.
  2. 13 Paid Holidays, 14 if it is an election year, Vacation Time & 3 Personal Days.
  3. Sick Time = 1 sick day per month accrual beginning day one of employment.
  4. Remitted Tuition Program with Syracuse University.
  5. Medical, Dental (includes orthodontia), Vision Insurances, and Flexible Spending Account. Insurance cost is less than a 10% contribution of payment by our employees.
  6. Pension Plan and Tax deferred annuity savings account.
  7. Long-Term, Short-Term Disability Programs and Life/Supplemental Insurances.
  8. On-site Day Care and Pre-K program with employee discount.
  9. Free Parking at our covered parking lot.

Responsibilities:

  • Administration, leadership, monitoring and planning which results in quality performance, fiscal stability, and organizational accountability.
  • Assists with setting and monitoring of agency goals and objectives across departments.
  • Develop and implement cross-departmental data collection/analysis system that provides timely, accurate information for decision-making and performance monitoring.
  • Technical & Training assistance provided to programs to support the delivery of high-quality services that comply with regulatory requirements.
  • Assist Departments with grant applications, preparation for site visits, and external audits of programs.
  • Responsible for the review of agency-wide incident reports and appropriate follow-ups as needed.
  • Oversee and coordinate staff training for the agency, including mandated trainings and training needs identified via quality improvement processes.
  • Member of Executive Committee and liaison with other agency departments as needed to provide input into strategic decisions, ensure quality performance and regulatory compliance.

Qualifications:

  • Bachelor’s degree in a clinical field, Business Administration or Public Administration (master’s degree not required but preferred).
  • Up to 5 years of management experience in human services or business.
  • Must be a proven visionary leader.
  • Ability to work collaboratively with staff at all levels of the organization.
  • Experience in quality/process improvement initiatives.
  • Skilled at building consensus and conflict resolution.
  • Valid Driver’s license that meets The Salvation Army’s insurance requirements.

Equal Opportunity Employer: The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.

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