HVAC Technical Specialist

2 days ago

Boston MA United States ZipRecruiter Full time

The HVAC Technical Support Specialist (BAS) is a hands-on position, responsible for troubleshooting hardware and software problems, diagnosing network issues, and providing timely solutions. In addition, the TSS provides guidance and technical support to our BAS Service Engineers, Technicians, and Customers. This position requires a motivated person that is detail-oriented and enjoys working in a team environment.

Responsibilities:
  • Communicate directly with customers and team members via phone, email, screen share, etc. to troubleshoot and resolve technical issues.
  • Determine next actions and seek clarity on vague or ambiguous reports from customers.
  • Research, identify, develop and recommend corrective measures to address technical issues identified in the field or in-house.
  • Help customers maintain the reliability and performance of their systems and address any potential technical problems utilizing fault diagnostics & detection (FDD) platforms and traditional methods.
  • Assist Field Engineers with site-specific difficulties during new site commissioning as well as system extensions.
  • Assist sales by providing technical recommendations for sales leads and proposals for retrofits, upgrades and/or enhancements to existing equipment.
  • Responsible for assisting the team with after-hours emergency customer issues when they arise. This is a shared responsibility.
  • Conduct extensive self-study (reading, research, and practice) to improve and maintain technical proficiency in the company's product lines. Completes certifications as required by the company.
  • Beyond the essentials, this role extends to various tasks and special projects.
Knowledge, Skills, and Abilities:
  • Understand complex control systems including diagnosing and troubleshooting networking and integration.
  • Ability to troubleshoot, diagnose and repair and/or replace control components and control systems. Also, the ability to troubleshoot mechanical, HVAC, and electrical issues as related to BAS Control Systems operation.
  • Extensive knowledge of a variety of electronic or digital control systems, including Andover / Schneider Electric.
  • Customer management skills; ability to manage customer relationships, perceptions, and expectations.
  • Ability to deal diplomatically and communicate effectively (verbally and written) with internal and external customers.
  • Ability to work without direct supervision.

Company Description: Kodiak Labor Solutions is a skilled labor staffing company focused on workforce solutions for the Industrial Industry. Our company foundation was built on the “less is more” philosophy. We would like to remain small, but provide MORE to our clients and employees. Our mission is to successfully build long-term relationships between our clients and our employees through trust, integrity, and consideration for one another. With over 60 years of experience, our depth of knowledge and commitment to the Industry is surpassed by none. We are an employee-centric company that distinguishes ourselves by our level of commitment to our field employees and staff.

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