Case Manager
3 days ago
- Full-time
- Department: Intensive Case Management Services-ICMS
Background
Since 1976, St. Joseph Center has been meeting the needs of low-income and homeless individuals and families in Venice, Santa Monica, Mar Vista, and surrounding communities. The Center is a 501(c)(3) nonprofit community organization that assists people without regard for religious affiliation or lack thereof through comprehensive case management and integrated social service programs.
Job Summary
The Case Manager works as a team member with several social service professionals and paraprofessional staff ensuring the delivery of quality care in accordance with the rules and regulations established, as well as adhering to the mission of St. Joseph Center.
ESSENTIAL DUTIES & RESPONSIBILITIES
The Scattered Site Case Manager’s key areas of responsibility include:
- Provide high quality case management services to clients, serving as the central point of contact for clients as they navigate the transition from “person experiencing homelessness” to “tenant living within the community.”
- Evaluate individuals/families for permanent housing in conjunction with the housing program manager and other case management staff. Assist individuals/families to establish eligibility for subsidized housing including the collection of all required documents and completion of all applications.
- Develop professional relationships with clients and maintain a caseload of scattered site participants, conducting regular face-to-face case management sessions.
- Assist with the preparation of forms and documentation required for initial housing voucher approval with the Housing Authority, including annual recertification thereafter.
- Conduct regular on-site office hours at assigned properties.
- Conduct initial home visits upon a new tenant lease-up and ongoing home visits as determined by need.
- Conduct ongoing monthly case management sessions to monitor clients’ progress and provide appropriate community referrals.
- Provide education on topics pertaining to successful housing retention, decrease social isolation, and prevent relapse risks.
- Support clients in developing independent living skills including money management, housekeeping, nutrition, and job training/placement.
- Develop and implement an individualized service plan, collaborating with each participant to address housing needs, financial stability, and other risk factors.
- Assist clients with maintaining medication and treatment regimens.
- Utilize a harm reduction, client-focused, and strength-based model.
- Ensure case notes are entered into the Homeless Management Information System (HMIS) and CHAMP within 48 hours of completing a direct case management service.
- Manage client file organization, ensuring appropriate forms are updated as required.
- Respond to urgent requests for assistance from clients or landlords.
- Provide new resident orientation as required.
- Develop close working relationships with collaborating agencies, including property management and landlords.
- Participate in meetings with collaborative agencies and other community meetings as directed.
- Work flexible hours including some early morning and evening shifts.
Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here.
Knowledge, Skills & Abilities:
- Bilingual fluency in Spanish preferred.
- Highly motivated and a self-starter.
- Ability to communicate with and relate to a diverse group of people.
- Excellent organizational skills and capability to work in a fast-paced environment.
- Strong knowledge of housing market, housing programs, and resources.
Experience:
- One to two years of experience providing services to highly vulnerable populations.
Education:
- Bachelor’s degree from an accredited college or university in social work, human services, or a related field; a combination of education and experience may be substituted.
Direct Reports:
This position has no direct supervisory responsibilities.
Computer Skills:
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
Certificates, Licenses and Registrations:
- Valid California Class C Driver License or the ability to utilize an alternative method of transportation.
- Valid automobile liability insurance.
Travel Requirements:
- Travel to meet with clients as needed.
- Travel to meetings at multiple St. Joseph Center sites and at community partner locations as needed.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
Status: Full time/Non-Exempt
Employment with St. Joseph Center is contingent on completion of satisfactory background check.
For consideration, please submit cover letter and resume. St. Joseph Center is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, disability, or status as a protected veteran.
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