Senior Payment Operations Analyst

6 days ago

Englewood CO United States Dish Full time
Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network---.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.

Job Duties and Responsibilities

Key Responsibilities:
  • Lead analysis efforts into payment performance and customer experience enhancements, identifying areas for improvement and process automation
  • Drive prioritization planning and implementation of new functions and projects to ensure a positive customer experience and a productive team dynamic
  • Execute all customer or partner payment release related activities for the organization from a Billing and Credit department perspective
  • Evaluate business opportunities to determine and implement initiatives to business needs and departmental goals
  • Influence cross-functional teams, including executive level, with effective communication around project goals and team needs to ensure B&C is able to successfully implement new processes & functionalities
  • Responsible for identifying opportunities to better the payment experience, by continually optimizing at each stage of the payment lifecycle
  • Serve as POC & SME for internal and external partners for payment functions and responsibilities
  • Serve as a Subject Matter Expert and fully understand processes and their impact on the overall business; analyze, identify, and implement potential process and systems enhancements to create efficiencies and reduce resource allocation for routine tasks, procedures, and reports; assist in the completion of projects and use discretion to determine the methods to meet established goals
    Skills, Experience and Requirements

    Education and Experience:
    • Bachelor's Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics, and 3+ years of related experience, or equivalent
      combination of education and experience

      Skills and Qualifications:
      • Proven ability to work independently with limited supervision while producing results towards operational goals
      • A plus if you have experience with Card and/or EFT payment acceptance from a Merchant or Service Provider perspective
      • Intermediate to advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macros
      • Experience with SQL, or demonstrated ability to successfully communicate with and work alongside technical teams (Data Analysts, Front and Back-end Developers, API Architects, etc.)
      • Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint) and Google Suite
      • Strong written and verbal communication skills
      • Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments

        Visa sponsorship not available for this role

        Salary Ranges

        Compensation: $72,350.00/Year - $103,400.00/Year
        Benefits

        We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan. All benefits can be viewed here: DISH Benefits .

        The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

        This will be posted for a minimum of 3 days or until the position is filled.

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