CRM Solutions Manager

3 weeks ago


Jacksonville FL United States Swisher International, Inc Full time

Description

Please ensure you read the below overview and requirements for this employment opportunity completely.

For the past 162 years, Swisher has been an industry leader known for its iconic products and commitment to high quality standards. With a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. We have a passion for people and helping them build rewarding careers. If you're ready to create excitement and drive what's next in the industry, we'd love to hear from you.

The CRM Solutions Manager is responsible for managing all activities related to our Salesforce-CRM full-cycle implementation projects.

Key Responsibilities

Develop and manage the execution of comprehensive project work plans that control resources, schedules, costs, risk, quality, scope, and changes
Responsible for collaborating with project managers, business analysts, and other developers to define deliverables and communicate project status in the design, development, testing, and deploying of solutions including dashboards, interfaces, and integrations
Drive the delivery of quality software, effectively balancing between speed-to-market pressure and the need to build for the future scale
Ensure that operational expectations are clearly defined and communicated to staff to enable quick responses to incidents
Provide support and guidance to employees in conducting thorough root cause analyses within established service level agreements (SLAs)
Responsible for prioritizing engineering backlog items to maintain a healthy and stable technology stack

Qualifications

Bachelor's degree in computer science, information systems, or other related field

5 years experience in all phases of technical CRM development, implementation, testing, and integration processes
3 years managerial experience, managing development and project teams
Experience with Agile development framework
Skilled in resolving escalated issues arising from operations and requiring coordination with other departments
Skilled with SFDC toolkit, VisualForce, Apex, and Lighting Web Components
Familiarity with utilizing SQL, CSS, Java, JavaScript, Python, DHTML, HTML, JSON, XML, AJAX, jQuery
Knowledge of REST/SOAP APIs.

Preferred Qualifications

Salesforce Platform Developer or Salesforce Architect certification

What we offer

Base salary and bonus program
Medical, dental, vision, life insurance effective on date of hire
Generous 401(k) Plan
Defined Contribution Plan
Paid vacation and paid holidays
Tuition reimbursement
Professional growth and development programs to help advance your career

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)


  • CRM Solutions Manager

    3 weeks ago


    Jacksonville, United States Swisher International, Inc Full time

    Description For the past 162 years, Swisher has been an industry leader known for its iconic products and commitment to high quality standards. With a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of...


  • San Diego, CA, United States Intuit Inc. Full time

    Intuit’s Consumer Group’s CRM team is looking for an experienced marketing operational leader to support the TurboTax business. The Senior CRM Solutions Marketing Manager will be responsible for establishing and leading operational excellence for the CRM team, our agency partners and our internal cross functional teams. You are a master at developing...

  • CRM Manager

    4 weeks ago


    Philadelphia, PA, United States FairPlay Sports Media Full time

    About FairPlay Sports MediaWe’re a sports media network, focused on building and nurturing a portfolio of highly engaged and connected communities of sports fans and bettors to create value for our partners.By empowering our customer communities to compete in the sports betting game, the performance and results our betting, advertiser and media partners...

  • CRM Manager

    2 days ago


    Washington, DC, United States END. Full time

    Recognised as one of the fastest growing Companies in the UK, it’s a really exciting time to be joining END. If you’re positive, passionate and dedicated and want to be part of our future success this could be the role for you. CRM MANAGER - FULL TIME, WASHINGTON, TYNE & WEAR Over the last 19 years, END. has evolved into a technology led retailer that...

  • Manager CRM

    1 month ago


    New Haven, CT, United States Talent Groups Full time

    **Our client is only able to work with W2 candidates at this time (US Citizen or Green Card Perm Residents)**Hybrid Details: Onsite 2 days/weekJob DescriptionThe CRM Manager plays an important transformation role, whose primary objective is to manage, the implementation, maintenance and optimization of our enterprise rollout of the Microsoft Dynamics...

  • CRM Senior Manager

    2 weeks ago


    New York, NY, United States ESPN Full time

    ESPN needs a talented and experienced marketing professional with proven strategic experience to lead the data and technical strategy, and activation to support marketing, for our in-house CRM team with a mission for fan and subscriber centric lifecycle marketing. This position implements and leads industry data-driven CRM strategies and tactics across...

  • Director, CRM

    5 days ago


    Miami, FL, United States Franchise World Headquarters, LLC Full time

    Director, CRM & Personalization Miami, FL, USA Req #1531 Wednesday, November 6, 2024 Region: Miami, FLReady for a fresh, new career? Look no further because one of the world's most iconic brands can help you...

  • Product Manager

    4 weeks ago


    Burbank, CA, United States Solomon Page Full time

    Our client, a leading media and entertainment company, is seeking a Product Manager (CRM and CLM) to work across multiple teams and functions to align business strategies with functional and technical architectures. This is a contract engagement and on-site in Burbank, CA. This role requires strong contract lifecycle management experience, stakeholder...


  • , IL, United States monday.com Full time

    We are looking for a passionate Creative Content Manager to support strategic creative content initiatives for our CRM product. Reporting to the Head of Marketing CRM, you will play a key role in executing projects that align directly with the CRM marketing’s top priorities. About The Role The CRM product operates as a startup entity within our company....

  • CRM Senior Manager

    3 weeks ago


    New York, NY, United States ESPN Full time

    ESPN needs a talented and experienced marketing professional with proven strategic experience to lead the data and technical strategy, and activation to support marketing, for our in-house CRM team with a mission for fan and subscriber centric lifecycle marketing. This position implements and leads industry data-driven CRM strategies and tactics across...


  • Lexington, MA, United States Planet Technology Full time

    Perm role hybrid in Lexington, MARole :Responsible for supporting Company’s Sales and Marketing applications, including Veeva CRM, Salesforce Health and Marketing Cloud, and Web platform Acquia and Drupal.Review current processes, gather requirements, understand gaps in existing and/or proposed solutions, and identify opportunities to leverage existing...

  • Program Manager

    4 weeks ago


    Denver, CO, United States Aitek Group Full time

    Hiring *** Program Manager - CCaaS & CRM *** Need to work on our W2Top Skills:CCaaS (required)NICE CXone (required)Salesforce (highly preferred)GCP, HealthcarePosition Overview: Seeking an IT Program Manager with a background in implementing CCaaS solutions, NICE CXone, and CRM systems.Responsibilities:Lead efforts in consolidating 20 contact centers into 3,...

  • CRM Senior Manager

    2 months ago


    New York City, NY, United States ESPN Full time

    ESPN needs a talented and experienced marketing professional with proven strategic experience to lead the data and technical strategy, and activation to support marketing, for our in-house CRM team with a mission for fan and subscriber centric lifecycle marketing. This position implements and leads industry data-driven CRM strategies and tactics across...


  • Mountain View, CA, United States Intuit Inc. Full time

    Intuit is a global platform company that is on a mission to power prosperity around the world for consumers, small businesses and the self-employed. Across our leading brands – TurboTax, Credit Karma, QuickBooks, and Mailchimp – Intuit serves over 100M customers and is one of the few companies in the world to have both a thriving consumer and small...


  • Kalamazoo, MI, United States Plante Moran Full time

    Location: United States, Michigan, Southfield Location: United States, Michigan, Grand Rapids Location: United States, Michigan, Kalamazoo Make your mark.Having roots in one of the nation's largest and most well-respected audit, tax, and advisory firms, Plante Moran Wealth Management proudlyserves as a trusted advisor to individuals, families,...


  • Norwood, MA, United States Sonsoft Inc Full time

    Sonsoft, Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services. Job Description At least 2 years of experience in creating requirement specifications based on...


  • Tampa, FL, United States DTG Consulting Solutions, Inc. Full time

    LOCATION - TAMPA, FLORIDAFULL-TIME POSITIONAre you an experienced Salesforce CRM with a strong background in banking, wealth management, and technology development? We’re looking for a dynamic, hands-on leader with expertise in Salesforce Financial and Marketing Cloud to drive our CRM architecture, collaborating with C-level business users, account...


  • San Jose, CA, United States First Technology Federal Credit Union Full time

    We are seeking an experienced Director of Product Management to lead the development and optimization of First Tech’s Customer Relationship Management platform. In this key leadership role, you will oversee the CRM product management team and lead product strategy and roadmap definition and execution ensuring alignment with business goals and user needs....


  • Jacksonville, FL, United States Randstad USA Careers Full time

    Randstad, the world's leading partner for talent, is hiring a Talent Solutions Manager to ensure customer satisfaction by selling Randstad's staffing solutions to prospective clients, expand business within current clients and recruit the best talent to make the match between clients' staffing needs and candidates' skills and experience. Our Talent Solutions...


  • Jacksonville, FL, United States Randstad USA Full time

    Talent Solutions Manager at Randstad USA summary: The Talent Solutions Manager at Randstad plays a pivotal role in ensuring client satisfaction by connecting companies with the best human capital. This position involves building strong relationships with hiring managers, fostering strategic partnerships, and executing client engagement strategies to meet...