Customs Brokerage Agent

2 days ago

NashvilleDavidson TN United States Expeditors International Full time

We take care of our employees, and they take care of our customers

Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us

Job Description

This is an in-person position , does not sponsor work visas, and has no relocation assistance.

Major Duties and Responsibilities

  • Ensure a smooth and timely customs process flow for all customs related activities
  • Daily execution of workflow and department metrics
  • Transfer declaration information from commercial documents, or other sources into our customs entry system
  • Accurate and timely data entry to allow for the build of a complete US Customs declaration
  • Build and maintain strong relationships with the customers and government organizations
  • Guarantee compliance to regulations at all times, both internal and external
  • Track and Trace shipments for valid data transmission to US customs and Partner Government Agencies
  • Understand all elements of the import customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer’s instructions and expectations
  • Identify and manage exceptions while also identifying opportunities for continuous improvement
  • Seek ways to enhance productivity, KPI’s, process improvements, compliance and customer satisfaction
  • Effectively manage and organize emails for timely follow up
  • Consistently display and promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
Qualifications
  • Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience preferred but not required. We hire for attitude and train for skill.
  • Understanding of transportation and US Customs documentation is a plus
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Understanding of the importance of quality customer service and its effect on all facets of a successful business and brand
  • Proactive and organized approach to learning and executing on the job
  • Strong desire to learn
  • Sense of urgency and works well under pressure
  • Team player mentality
  • Able to use the 10-key
Additional Information

Please note: This is an in-person position , does not sponsor work visas, and has no relocation assistance.

Expeditors offers excellent benefits:

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
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