Senior Technical Program Manager, Engineering Operations

24 hours ago

Newton MA United States Symbotic Full time

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

We are seeking an experienced Technical Program Manager of Engineering Operations to join our team. You will be responsible for overseeing and managing complex, multi-disciplinary projects across Software Development, DevOps and IT, Hardware and Electromechanical Systems, and AI and Machine Learning. Your proven track record in project management within robotics, automation, or related high-tech fields will be critical. You will utilize your strong technical expertise and excellent problem-solving skills to drive innovation and operational efficiency. Additionally, your ability to communicate effectively with cross-functional teams and senior management will ensure that projects enhance technological advancement and support sustainable business growth.

What you’ll do

  • Monitor and manage workload for large division within Symbotic engineering working daily with engineering leadership (CTO, SVP, VP).
  • Define, track and prioritize team sprints ensuring compliance of work tickets and development process; manage and report to leadership team KPIs and overall execution.
  • Oversee change management implementation for teams, quality of test execution and readiness for deployment to production.
  • Lead the post-production audit to validate system deliverable performance against technical requirements and production site metrics.
  • Coordinate with team on root-cause investigations and corrective action implementation for issues and problems incurred in production or that cause site downtime.
  • Work with team leads to drive issues to closure and coordinate adoption of new features and development updates.
  • Ensure all Jira tickets are prioritized, driven, and closed with clear actions, owners, and dates.
  • Identify technical issues that could affect the program success and help the team navigate them.
  • Facilitate cross-functional meetings and regularly communicate initiative status to teams and senior management.
  • Work closely with engineering managers and leads, product managers/owners, to ensure rapid execution and on time, high quality delivery for the system.
  • Foster a culture focused on transparency, speed of decision-making, and a synchronized partnership with cross-functional teams.

What you’ll need

  • 8+ years of experience, with 5+ years of technical project management experience.
  • Minimum of a Bachelor’s degree in engineering.
  • Demonstrated leadership experience coordinating technical development across large engineering organization (50+ persons teams).
  • Proficient in analyzing data and reporting key results at executive level.
  • Technical background in Robotics, Automation Technology, Automated Warehouse / DC Systems, Mobile Robots / Perception / AI, Software Engineering, IT, Hardware Engineering, Industrial Controls is a plus.
  • Highly experienced with full product development lifecycle from inception through delivery and service support to customer.
  • Industry experience with project management, data and visualization tools (e.g. Jira, Tableau, Qlik).
  • Excellent written and verbal communication skills, ability to clearly articulate program information to any level of the company.
  • Experience with agile methodologies.
  • Experience with problem-solving methodologies.

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. For more information, visit .

We are proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

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