Salesforce Administrator

Position Type : Temporary; Contract 4-6 Months

FLSA Status: Non- Exempt

REPORTS TO: External Affairs Officer

AGENCY SUMMARY:

BrightSpark Early Learning Services has been at the forefront of the early learning landscape for over 30 years, ensuring that all children have equitable access to safe, engaging, and positive early learning experiences that promote school readiness and lifetime success. With a staff of over 140 and a budget of $50 million (99% publicly funded), BrightSpark Early Learning Services provides a broad array of services for families and childcare providers so that they can support the development and well-being of our children.

OPPORTUNITY:

BrightSpark is seeking an experienced Salesforce Administrator to support the implementation of Salesforce for our Fund Development team, who are responsible for all our fundraising efforts. The implementation is a collaborative effort between our internal teams and external Salesforce consultants and must include an integration between Salesforce and Oracle NetSuite, our accounting system. The successful candidate will support both the installation process and implementation, including process development, workflow creation and testing, troubleshooting, and staff training, among other arising needs.

As the temporary Salesforce Administrator & Fund Development Coordinator, the candidate will be the primary expert on the Salesforce platform and support any additional efforts, strategies, and systems that influence Salesforce, including the day-to-day support of the implementation process, data migration, and clean-up as well as training staff on the Salesforce platform. Responsibilities include ensuring our consultants and team members have the correct information to configure Salesforce to meet business requirements, providing best practice recommendations, and implementing functionality for various internal stakeholders and projects. You will work closely with implementation consultants, finance and fund development leadership, and their respective teams, who will hold the day-to-day transaction responsibility for the long term.

RESPONSIBILITIES:

During Migration & Implementation (start date through 12/31/24):

• Define user needs and work as a conduit between BrightSpark’s Fund Development team, Finance team, and Salesforce consultant to ensure Salesforce is set up appropriately.
• Provide data entry, report building, KPI reporting, maintenance, and other similar support to the Fund Development team during this process.
• Work directly with BrightSpark’s Data Specialist, NetSuite Support, and Salesforce consultant on successfully planning the integration of Salesforce and NetSuite.
• Manage and administer the Salesforce environment, including customization, configuration, maintenance, security, user management, data integrity, and integration with other applications that support the organization’s business processes.
• Provide guidance, coaching, and training to all BrightSpark end users.
• Collaborate with cross-functional teams to gather requirements and implement Salesforce customizations using automation tools.
• Test configurations, integrations, and automation developed by external Salesforce contractors; understand the process for creating these for future development of new processes.
• Follow leading practices to plan and launch changes to the configuration of Salesforce, including communicating with users about upcoming changes, testing the changes, scheduling them appropriately, and coordinating feedback about how well they work.
• Ensure data entry processes and reporting are created and structured appropriately to give accurate information to both Fund Development and Finance staff.
• Create and train staff on reports and dashboards to convey data insights across teams; perform necessary research and collaborate with stakeholders to design and implement data insights strategy and design, including ensuring dashboards and reports are precise and accurate to meet intended requirements.
• Work with stakeholders to create and socialize data integrity strategy; communicate with stakeholders to ensure team compliance with data purity processes and procedures.
• Work with users to troubleshoot Salesforce issues and implement solutions; monitor system performance and ensure smooth day-to-day operations of the Salesforce platform.
• Define user needs and work with BrightSpark’s Salesforce consultant to deliver custom applications.
• Provide backup and administrative support for Development Coordinator and External Affairs Officer.
• Act as an organizational representative in all situations, setting a solid example of professionalism, work completion and quality, and commitment to organizational goals and ethics.
• Prioritize efforts in a highly organized manner while maintaining flexibility in scheduling and adhering to quality requirements, deadlines, and deliverables.
• Provide backup coverage for other team members, as needed.
• Work closely with contractors and vendors as needed to facilitate services.
• Complete other duties and perform other tasks as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

Minimum Qualifications:

• Bachelor's degree in a relevant field or equivalent combination of education and experience in a relevant field.

Desired Qualifications:

• 2+ years of experience with SharePoint, MS Teams, and Monday.com.
• 2+ years of IT management or a related role.
• 2+ years supporting fundraising and finance departments.
• Blackbaud Raisers Edge software experience.
• Experience with complex grants and financial reporting.

Additional Knowledge, Skills, and Abilities Qualifications:

• 5+ years of experience as a Salesforce Administrator.
• Experience with financial software (NetSuite, Sage, etc.).
• Proven experience as a Salesforce Administrator, including 1) ability to dialogue with non-technical teams to develop a deep understanding of business needs, and 2) ability to translate that understanding into a clear implementation plan in Salesforce, leveraging your solid understanding of Salesforce leading practices, standard and custom objects, workflows, integrations, security, and compliance.
• Experience and willingness to provide administrative support to the fund development team.
• Strong problem-solving and analytical skills; ability to plan effectively for comprehensive, pre-launch configuration testing and to troubleshoot technical issues efficiently.
• Good communication and interpersonal skills; ability to collaborate with technical and non-technical teams.
• Ability to work independently and as part of a team.
• Project management skills with the ability to prioritize tasks and meet deadlines.
• Attention to detail and ability to comprehend, retain, and apply specific policy information.
• Willingness to learn and an established history of learning and advancing professional skills.
• The ability to independently exercise high judgment, especially in organizationally complex settings.
• Time management, organizational, and record-keeping proficiency and discipline in personal management, self-motivation, accountability, and responsibility. Ability to maintain focus with frequent interruptions, work in a fast-paced environment, and meet concurrent deadlines.
• Personal qualities of integrity, credibility, and a commitment to (and passion for) working in a mission-driven organization.
• Successful completion of background check is required.

COMPETENCIES:

• Core Competencies -
  • Mission-driven: Demonstrates commitment to the mission and values of the organization.
  • Equity mindset: Demonstrates the values of anti-racism; fosters an inclusive environment that facilitates diversity.
  • Communication: Uses skillful written and oral communication with internal staff, teams, and community served; demonstrates empathy and listening.
  • Adaptability: Adapts and responds to change; proactively seeks opportunities to be supportive of change that serves our mission.
  • Ownership and quality of work: Manages own work and work of teams when relevant, ensuring delivery of successful outcomes.

COMPENSATION:

• Salary Range: $50-$63 Per Hour
• Extended Salary Range: $50-$75 Per Hour
• FLSA Status: Non- Exempt
• This is a full-time hourly position requiring work during BrightSpark Early Learning Services Business hours, Monday through Friday from 8:30 am-5 pm, and requires a willingness to work some evenings and weekends.

The salary range indicated in this posting represents the minimum and maximum salary range for this position. Base salary will be used when considering compensation for a new employee.

Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill, and education as they relate to the position’s qualifications, in addition to internal racial equity. The posted salary range reflects just one component of our total compensation package.

Other components of the total compensation package may include participation in group life, health and dental insurance, retirement plan, wellness program(s), paid time off, and paid holidays.

HOW TO APPLY:

• A Resume
• A cover letter describing as precisely as you can how your experience, skills, and values fit with BrightSpark Early Learning Services’ goals and mission as described in this announcement.
• A brief personal equity statement describing your skills and experience engaging with issues involving diversity, racial equity, and inclusion, and/or advancing racial equity in organizations. This statement should not exceed 300 words.

WORK LOCATION:

• This position is a Hybrid.
• Hybrid positions at BrightSpark require at least two days in the office per week. These days may change based on individual position and department needs.
• BrightSpark Early Learning Services employees in all types of work positions (hybrid, community, etc.) must attend training, meetings, events, or other work commitments at various BrightSpark Early Learning Services office locations or off-site locations in Washington State, including the New Employee Orientation in Kent, Washington.

EQUAL EQUITY EMPLOYER:

BrightSpark Early Learning Services is an equal opportunity employer, and we value diversity among our staff. We strongly encourage people of color, immigrants and refugees, people from the LGBTQ community, people with disabilities, and people from other historically marginalized groups to apply.

ADDITIONAL INFORMATION & QUESTIONS:

• To learn more about BrightSpark Early Learning Services, please visit BrightSpark.org.
• BrightSpark Early Learning Services is a grant-funded nonprofit organization. This and all positions are contingent on grant funding being in place and can end based on the expiration of funding.