Patient Service Representative II
1 week ago
GENERAL SUMMARY
The Patient Service Representative II ensures the patients receive the highlest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service Representative II coordinates clerical tasks including answering the phones, greeting patients/visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative II may process referrals and charge entries. They ensure that all procedures are closely followed to create a seamless patient experience between clerical and clinical staff.
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
Acts as a resource to patient services staff, providing guidance on more complex issues/concerns.
Actively participates in problem solving and identifying improvement opportunities.
Welcomes and greets all patients and visitors, in person or over the phone.
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards.)
Collects outstanding patient balances.
Obtains referrals and authorizations when required.
Scans incoming faxes, consents, reports, and all other patient information into patient chart.
Generates batch transmittal reports for each day.
Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
Schedules follow up services and office visits for patients. May also schedule surgery, diagnostic and imaging as needed ensuring proper authorizations are obtained.
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Ensures proper hand off of responsibilities once their task is completed.
Meets established attendance criteria and starts work promptly.
Punctual and dependent for assigned/confirmed shifts.
Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
Consistently demonstrates good use of time and resources.
Ensuring that all medical records are accurate and complete.
Supports billing by completing charge entry to ensure billing is achieved within 48 hours and all appropriate procedures are documented and billed for.
Performs other position related duties as assigned.
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
N/A
KNOWLEDGE | SKILLS | ABILITIES
Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
Ability to answer multiple incoming telephone calls.
Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
Customer-oriented with ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to comprehend established office routines and policies.
Ability to keep financial records and perform mathematical tasks.
Knowledge of Medical Terminology.
Excellent verbal and written communication skills.
Proficient interpersonal relations skills.
Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
Ability to navigate online health insurance portals to verify benefits.
Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
Complies with HR confidentiality standards.
Requirements:
EDUCATION REQUIREMENTS
High School Diploma or equivalent required.
Some college work preferred.
EXPERIENCE REQUIREMENTS
Minimum of 2-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
REQUIRED TRAVEL
N/A
PHYSICAL DEMANDS
Carrying Weight
Frequency
1-25 lbs.
Frequent from 34% to 66%
26-50 lbs.
Occasionally from 2% to 33%
Pushing/Pulling
Frequency
1-25 lbs.
Seldom, up to 2%
100 + lbs.
Seldom, up to 2%
Lifting - Height, Weight
Frequency
Floor to Chest, 1 -25 lbs.
Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs.
Seldom: up to 2%
Floor to Waist, 1-25 lbs.
Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs.
Seldom: up to 2%
-
Patient Service Representative II
2 weeks ago
Macomb, United States Michigan Institute of Urology Full timeJob Type Full-timeDescriptionGENERAL SUMMARY The Patient Service Representative II ensures the patients receive the highlest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns....
-
Patient Service Representative II
2 weeks ago
Macomb, United States Solaris Health Holdings LLC Full timeDescription:GENERAL SUMMARYThe Patient Service Representative II ensures the patients receive the highlest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service...
-
Patient Service Representative II
2 weeks ago
Troy, MI, United States Solaris Health Holdings LLC Full timeDescription: GENERAL SUMMARY The Patient Service Representative II ensures the patients receive the highlest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient...
-
Patient Service Representative II
2 weeks ago
Macomb Township, United States Solaris Health Holdings LLC Full timeDescription:GENERAL SUMMARYThe Patient Service Representative II ensures the patients receive the highlest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service...
-
Patient Service Representative II
2 weeks ago
West Bloomfield Township, MI, United States Solaris Health Holdings LLC Full timeDescription:GENERAL SUMMARYThe Patient Service Representative II ensures the patients receive the highlest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service...
-
Patient Service Representative II
2 days ago
Troy, MI, United States Solaris Health Holdings LLC Full timeDescription:Michigan Institute of Urology Full time Monday -Friday 40 HoursNO Nights NO Weekends !$500.00 Sign on Bonus We are currently seeking someone who is fluent in speaking Arabic to assist as a translator for our Arabic-speaking patients. This role is essential in ensuring clear communication and providing the best care for our diverse patient...
-
Patient Service Representative II
2 days ago
Sellersville, PA, United States MidLantic Urology Full timeDescription:Work Location: 817 Lawn Ave, Sellersville, PA 18960 (across from the Grand View Hospital)GENERAL SUMMARYThe Patient Service Representative II ensures the patients receive the highlest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient...
-
Patient Services Representative II
3 days ago
Olympia, WA, United States South Sound Radiology Full timeSouth Sound Radiology is hiring for a Patient Services Representative (PSR) II. Our ideal candidate is a dedicated and detail-oriented individual with excellent customer service skills. The position requires an individual who is able to provide compassionate support, ensure a seamless registration process with accurate data entry, and deliver excellent...
-
Patient Services Representative II
1 day ago
Olympia, WA, United States South Sound Radiology Full timeSouth Sound Radiology is hiring for a Patient Services Representative (PSR) II. Our ideal candidate is a dedicated and detail-oriented individual with excellent customer service skills. The position requires an individual who is able to provide compassionate support, ensure a seamless registration process with accurate data entry, and deliver excellent...
-
Patient Services Specialist II
12 hours ago
Fort Lee, NJ, United States 61st Street Service Corporation Full timeCareer Opportunities with 61st Street Service Corp Current job opportunities are posted here as they become available. Patient Services Specialist II #Full Time The Patient Services Specialist II provides support to the departmental call center that handles large volumes of inquiries and requests from patients and customers for access/assistance in...
-
Patient Access Representative II
1 week ago
Cambridge, MA, United States Cambridge Health Alliance Full timeLocation: CHA Cambridge Hospital Work Days: 11-7am eo/weekend/holiday Category: Medical Assistant Department: ICU Cambridge Job Type: Part Time Work Shift: Night Hours/Week: 16 Union: Yes Union Name: CH Laborers 380 Job Purpose: The Patient Access Representative II (PAR II) position consists of both administrative/clerical functions in addition to the...
-
Patient Access Representative II
2 weeks ago
Cambridge, MA, United States Cambridge Health Alliance Full timeLocation: CHA Cambridge Hospital Work Days: 11-7am eo/weekend/holiday Category: Medical Assistant Department: ICU Cambridge Job Type: Part TimeWork Shift: Night Hours/Week: 16Union: Yes Union Name: CH Laborers 380Job Purpose:The Patient Access Representative II (PAR II) position consists of both administrative/clerical functions in addition...
-
Patient Access Representative II
1 month ago
Cambridge, MA, United States Cambridge Health Alliance Full timeLocation: CHA Cambridge Hospital Work Days: 11-7am eo/weekend/holiday Category: Medical Assistant Department: ICU Cambridge Job Type: Part TimeWork Shift: Night Hours/Week: 16Union: Yes Union Name: CH Laborers 380Department Summary:The Cambridge Health Alliance Nursing Team provides care with an emphasis on culturally sensitive and evidence...
-
Patient Service Representative
5 months ago
Macomb, United States Beaumont Urgent Care Full timeWe have a full time, front desk/medical receptionist position open at our center located at 15959 Hall Rd Suite 104, Macomb MI, 48044.Scheduling is tentative 7am - 7pm, 3 shifts/week for full time on a rotating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis.Job descriptionThe Patient Service Representative is...
-
Patient Service Representative
5 months ago
Macomb, United States Beaumont Urgent Care Full timeWe have a full time, front desk/medical receptionist position open at our center located at 15959 Hall Rd Suite 104, Macomb MI, 48044. Scheduling is tentative 7am - 7pm, 3 shifts/week for full time on a rotating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis. Job description The Patient Service Representative is...
-
Medical Assistant II
3 weeks ago
MACOMB, MI, United States Solaris Health Holdings LLC Full timeDescription:GENERAL SUMMARYThe Medical Assistant II (MA II) supports the delivery of urological services, performs work as required and functions as an effective member of the interdisciplinary team. The Medical Assistant II is tasked to perform routine administrative and clinical tasks to keep the medical offices running smoothly. This position...
-
Patient Service Representative I
3 weeks ago
Troy, MI, United States Solaris Health Holdings LLC Full timeDescription:Michigan Institute of UroogyTroy , Mi$500 SIGN ON BONUS AVAILABLEFull time Monday -Friday 40 hours a weekNO Nights No WeekendsGENERAL SUMMARYThe Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will...
-
Patient Services Coordinator II
1 day ago
Boston, MA, United States Massachusetts General Physicians’ Organization Full timeJob Description - Patient Services Coordinator II (3312416) Reporting to the Senior Administrative Manager and under the direction of the Division Supervisor, the Patient Services Coordinator (PSC) II provides administrative support to healthcare providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the...
-
Patient Service Representative
3 days ago
Los Angeles, CA, United States To Help Everyone Full timePatient Service Representative Page 1 of 2 August 2008 T.H.E. CLINIC JOB DESCRIPTION POSITION: PATIENT SERVICE REPRESENTATIVE DEPARTMENT: Front Desk STATUS: Full-time, non-exempt Position Summary: Under the direction of the Patient Service Supervisor the Patient Representative shall receive patients and process necessary paperwork for their...
-
Patient Services Coord. II
13 hours ago
Boston, MA, United States Massachusetts General Physicians’ Organization Full timeJob Description - Patient Services Coord. II (3314516) Back Bay Primary Care - 388 Commonwealth Ave, Boston MA 02215 The Patient Services Coordinator II, under supervision of the Practice Manager, provides the primary interface between the patient and providers for MGH Back Bay Primary Care. PRINCIPAL DUTIES AND RESPONSIBILITIES: Provides administrative...
