Portfolio and Asset Manager

Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi , you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a positive impact where we live and work through volunteerism.
Shape your Career with Citi
Citi's Enterprise Services and Public Affairs (ESPA) aims to enhance how our stakeholders perceive and experience Citi. We manage our reputation by engaging with our stakeholders and delivering great spaces and services to colleagues and clients.
We're currently looking for a high caliber professional to join our team as Vice President, Portfolio and Asset Manager (Facilities Management) - Hybrid (Internal Job Title: Facilities Management Country Senior Mgr - C13) based in Hong Kong. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Facilities Mgmt Country Sr Mgr accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.
In this role, you're expected to:

• Management of ~800M sf premise portfolio (Integrated Facilities Management, Sustainability, Critical Facilities, Design & Construction, Real Estate and Risk & Control) with staff and out-sourced personnel.
• Partner with Business to provide best in class premise solution and working environment, as per Citi policies, to achieve organisational goals.
• Coordinates with other RES functions to ensure effective project delivery and customer service.
• Assists in preparing annual budgets for all asset management capital works and one timer expenses, tracking expenditures, ensures correct and timely bookings are made and analysing the performance against plan.
• Coordinates timely capitalization of projects, coordinates bookings with various internal teams like BTSS, Finance controllers, RES processing team and FRSS.
• Ensures compliance with Citigroup's operating policies and procedures, as well as compliance with asset management related Citi / RES policies and standards.
• Reporting to the Real Estate Services (RES) Country Head, the Portfolio and Asset Manager will be responsible for the management of day to day building operations across the Hong Kong portfolio and for the timely and cost effective delivery of capital improvement projects
• Comply with Corporate and Local standards and procedures related to construction, sanitary, fire and premises occupation requirements, including requirements on permits and concessions.
• Ensure safe, functional and productive work environment.
• Plan, develop and implement strategies to maximize the value of assets; to ensure effective operation of the buildings infrastructure to fully support the business operating within the portfolio.
• Hold full responsibility for the Profit and Loss (P&L) of the portfolio, establishes and manages the budget.
• Act as prime customer liaison with businesses and outside tenants to facilitate all occupancy needs and requirements which include new project development, corporate real estate services, portfolio analysis, renovation, space planning, relocation or consolidation of operations and disposition of surplus property.
• Manage Project management and ensure all projects are completed on time and within budget.
• Manage the real estate function and recommends transactions to improve the cost effectiveness of the portfolio and improve utilization of existing space.
• Manage the Service desk, the one point of contact for all internal and external requests to ensure quality service and added value to the customers.
• Ensure compliance with legal, regulatory, safety and environmental issues to maximize the value of a property or portfolio of properties.
• Provide safe and comfortable environment in all locations through regional asset managers, who employ a network of matrix support personnel, including engineers, building systems professionals, cleaning and other support staff.
• Oversee the Procurement and General Services
• Communicate at a senior level with other internal support organizations including Technology, HR to ensure transparent, "one-stop" services to the customer.
• Ensure that all processes in the area are compliant with the Citigroup corporate rules and standards as well as external regulations.
• Execute other responsibilities and activities defined in the Department's Organizational Rules and Regulations.
• Compliance: ensure that people management related tasks are executed in the entire department in accordance with Citi policies and procedures, complying with statutory regulations and laws (e.g. recruitment, work orders, managing performance, etc.).
• Engagement: take ownership for the managed team and implement Citi people management practices to ensure excellent employee experience in the course of the entire employee lifecycle (e.g. regular team and individual dialogues, training, coaching, other development opportunities, "Voice of Employee" actions, etc.) Keep unit managers accountable for their managed teams.
• Ensure that each unit manager has a properly trained back-up or a back-up potential "in-training" within the unit.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you'd ideally have the following skills and exposure:

• At least 10 years relevant experience
• Bachelors degree, potentially Masters degree
• Comprehensive knowledge and expertise of building systems
• Broad knowledge and understanding of real estate disciplines (architecture, construction, space planning, and engineering, etc.)
• Comprehensive knowledge of and understanding of Finance principles in order to manage the P&L of the assets.
• Knowledgeable of real estate law and related documents (contracts, deeds) coupled with the ability to apply them to complex business situations.
• Assessment, planning and work organisation skills
• Excellent vendor management within a partnering environment.
• Excellent communication skills and fluency in English.
• Experience in using Microsoft Office software in a business problem solving context.
• Strong analytical skills. Experience in financial management and budget control.
• Process Review and implementation.
• Strategic planning
• Relationship Management

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
Family Group:
Corporate Services
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Job Family:
Facilities Management
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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