Office Services Application Analyst

2 weeks ago

New Orleans LA United States Phelps Dunbar LLP Full time

Phelps Dunbar LLP is an AmLaw 200 full-service law firm. The Office Services Application Analyst is responsible for assisting the Manager of Office Services and the Director of Office Services & Facilities in the implementation, operations, and maintenance of Office Services and Facilities related communications, audio and video network, IT and cost recovery systems for the Firm. This position will be a liaison between Office Services and our Technology Partner.

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

Essential Duties and Responsibilities:

Responsible for the operations, maintenance, and troubleshooting of the video/audio conferencing systems. Handle the setup, supervision, coordination, and monitoring of video/audio calls. Must maintain updates and upgrades to software and hardware to ensure reliable calling.
Research and implement Office Services & Facilities technology systems (i.e., AV, cost recovery, smartboard, e-fax) that will benefit the Firm and our users. Integrate various systems and software to accommodate services such as: data transfer, authentication, and communication.
Responsible for operations, maintenance, and troubleshooting of such systems as: AV, digital dictation, electronic faxing, postage, and desktop video applications.
Lead, train, and support Office Services & Facilities staff that help support the technology we implement within the various offices.
Responsible for the operations, maintenance, and troubleshooting of the VOIP phone and voicemail messaging systems. Train and assist users with phone questions and assist users with tools integrated with the phone system. Must coordinate and work closely with the Firm's technology vendor, and appropriate vendors to implement upgrades, install patches, and resolve issues with the system to ensure up-time goals are met. Handle move, add, and change requests.
Responsible for the operations, maintenance, and troubleshooting of all Firm cost recovery systems. Ensure all daily jobs are monitored and handle any related issues so that soft costs are posted timely to the time and billing system. Handle the setup of new users in the systems, and assist users with questions regarding administration, and exceptions. Work with vendor on upgrades and resolve issues as necessary. Ensure that the chargeback data stream is maintained with accuracy.
Responsible for documenting all voice / video / IT/ and cost recovery systems within Office Services including, but not limited to, administrative manuals, workflow diagrams, and troubleshooting guides.
Development and preparation of training guides and training videos for users.
Responsible for creating and generating reports from the VOIP system, AV, cost recovery system, and other Office Services' systems as needed.
Assist with other tasks, and/or projects as assigned by the Manager of Office Services as needed.
Ability to work after normal operating hours is required periodically. In addition, occasional travel to regional offices.

Education and Experience Required:

A high school diploma or equivalency is required, a 2- or 4-year degree is preferred. The Office Services Application Analyst shall have prior experience with VOIP phone systems, voice messaging, and video systems with a broad range of hands-on technology and telecommunications experience in both hardware and software.
Prior technology experience must include a minimum of 3 - 5 years working with phone, video, and Microsoft / Linux Operating System server products and applications. Prior experience in Facilities Management or a law firm environment helpful.

Qualifications and Skills Required:

Individual must possess a basic knowledge of networking and have an overall understanding of how Exchange and Active Directory integrate with other products. Experience with cost recovery systems, MS Teams and Zoom video conferencing, Teams Phone, and VOIP telephone systems preferred. Must have experience writing basic SQL queries and commands, and experience with some programming and/or scripting languages such as VBScript and/or Python is preferred. This individual shall have strong written and oral communication skills. This individual shall have a proven track record of excellent customer service.

Performance Measures:

The Office Services Application Analyst shall be evaluated by the Manager of Office Services based on the following performance criteria, which are subject to change with notice:

Ability to effectively implement and assist the Manager of Office Services with technology related systems.
Ability to take ownership of projects and follow through to successful completion in addition to fostering communication and teamwork.
Ability to research and propose new services and systems for our users in addition to Office Services & Facilities operational systems.
Maintain awareness of new technological systems available that would be beneficial to users in the law firm industry.
Ability to understand the overall workflow, and how it affects other technology systems when implementing Office Services applications. Ability to foresee potential problems during implementation and product rollout. Ability to suggest and carryout solutions to circumvent potential problems.
Ability to communicate effectively with technology staff and vendors. Adherence to the Firm's IT policies and procedures during the planning and implementation of Office Services projects.
Adherence to change management procedures. Must obtain proper approvals and direction before proceeding with system maintenance, upgrades or performing a function that could potentially affect users.
Ability to meet tasks and project deadlines.
Effective response and follow-up of problems.
Ability to work effectively in a team environment.
Professionalism in dealing with attorneys and support staff.
Ability to write professional, clear and concise documentation.
Ability to handle tasks and projects assigned by the Manager of Office Services.

  • Office Services Application Analyst

    3 weeks ago

    New Orleans, LA, United States Phelps Dunbar LLP Full time

    Phelps Dunbar LLP is an AmLaw 200 full-service law firm. The Office Services Application Analyst is responsible for assisting the Manager of Office Services and the Director of Office Services & Facilities in the implementation, operations, and maintenance of Office Services and Facilities related communications, audio and video network, IT and cost recovery...

  • Office Services Application Analyst

    3 weeks ago

    New Orleans, United States Phelps Dunbar LLP Full time

    Phelps Dunbar LLP is an AmLaw 200 full-service law firm. The Office Services Application Analyst is responsible for assisting the Manager of Office Services and the Director of Office Services & Facilities in the implementation, operations, and maintenance of Office Services and Facilities related communications, audio and video network, IT and cost recovery...

  • Office Services Application Analyst

    3 weeks ago

    New Orleans, United States Phelps Dunbar LLP Full time

    Phelps Dunbar LLP is an AmLaw 200 full-service law firm. The Office Services Application Analyst is responsible for assisting the Manager of Office Services and the Director of Office Services & Facilities in the implementation, operations, and maintenance of Office Services and Facilities related communications, audio and video network, IT and cost recovery...

  • EHR Application Analyst

    1 week ago

    Dorchester, MA, United States Harbor Health Services, Inc. Full time

    Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more...

  • Application Support Analyst

    3 weeks ago

    New York, NY, United States Social Capital Resources Full time

    Application Support Analyst $120-130k base + bonusForeign investment bank seeks a Murex Application Support Analyst. The ideal candidate must have functional and technical knowledge of Bonds and Credit market. Daily IT support of Murex application, working in the front-office, project management and development. Interpersonal skills are required as there is...

  • IT Application Support Analyst

    2 weeks ago

    Southbridge, MA, United States STAND 8 Technology Services Full time

    STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India We are seeking a committed IT Tech Application Support Analyst to join our Affiliates tech team. This role is key to maintaining smooth application and...

  • Application Systems Analyst

    1 month ago

    La Crosse, Wisconsin, United States GUNDERSEN LUTHERAN ADMINISTRATIVE Full time

    Job SummaryWe are seeking a highly skilled Application Analyst to join our team at Gundersen Lutheran Administrative. As an Application Analyst, you will be responsible for configuring, implementing, and maintaining applications and technical integrations to meet the needs of our organization.Key ResponsibilitiesCollaborate with stakeholders to gather...

  • Application Support Analyst

    3 weeks ago

    New York, United States Social Capital Resources Full time

    Application Support Analyst $120-130k base + bonusForeign investment bank seeks a Murex Application Support Analyst. The ideal candidate must have functional and technical knowledge of Bonds and Credit market. Daily IT support of Murex application, working in the front-office, project management and development. Interpersonal skills are required as there is...

  • Application Support Analyst

    3 weeks ago

    new york city, United States Social Capital Resources Full time

    Application Support Analyst $120-130k base + bonusForeign investment bank seeks a Murex Application Support Analyst. The ideal candidate must have functional and technical knowledge of Bonds and Credit market. Daily IT support of Murex application, working in the front-office, project management and development. Interpersonal skills are required as there is...

  • Application Support Analyst

    3 weeks ago

    new york city, United States Social Capital Resources Full time

    Application Support Analyst $120-130k base + bonusForeign investment bank seeks a Murex Application Support Analyst. The ideal candidate must have functional and technical knowledge of Bonds and Credit market. Daily IT support of Murex application, working in the front-office, project management and development. Interpersonal skills are required as there is...

  • Application Development Analyst

    3 weeks ago

    Tallahassee, FL, United States Tal Search Group, Inc. Full time

    Job Title: Applications Development Analyst Location: Tallahassee, Florida (Remote - Onsite for Meetings, must be local)Duration: 1 yr, plus extensionRate: W2 + CHPStart Date: November, 2024Applications Development AnalystMinimum Required KSAs:• 5+ years of experience in .NET/.NET core application development (recent experience preferred),• 5+ years of...

  • Application Support Analyst

    3 weeks ago

    New York, United States Hamlyn Williams Full time

    We are looking for an Application Support Analyst to join the Foreign Exchange and Rates (FIC/GBTO) team, focusing on Front Office e-trading and trade capture for financial products including Emerging Markets, Cash Rates, Fixed Income, Credit, and Derivatives. This role involves collaborating closely with traders, sales teams, and business analysts, offering...

  • Application Support Analyst

    4 weeks ago

    New York, New York, United States Marex, Inc. Full time

    Job SummaryMarex Solutions is seeking a skilled Application Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support for all front office and post-trade applications, including trade capture, market data, settlement, and clearing systems. Key Responsibilities- Provide technical support...

  • Senior Application Analyst

    3 weeks ago

    Atlanta, GA, United States Synergis Full time

    TITLE: Senior Application AnalystLOCATION: Remote (East Coast hours)ANTICIPATED DURATION: 6-12 monthsW2 OnlySenior Application Analyst Responsibilities:Serve as the subject matter expert for Oracle NMS, including application, business process, data, workflow, and reporting.Perform systems and data analysis to identify and deliver effective solutions.Monitor...

  • Application Support Analyst

    3 weeks ago

    Midland, TX, United States Midland Memorial Hospital Full time

    *This is an on-site position. Not remote eligibleThe Application Support Analyst is responsible for the design, implementation, oversight, and ongoing management of the software applications associated with ongoing hospital operations. The primary goals of the application support analyst are ensuring excellent functionality, performance, reliability,...

  • Banker - Servicing Analyst - Senior

    2 days ago

    Billings, MT, United States Talent Software Services Full time

    Banker - Servicing Analyst - Senior Are you the right candidate for this opportunity Make sure to read the full description below. Job Summary: Talent Software Services is in search of a Banker - Servicing Analyst - Senior for a contract position in Billings, MT. The opportunity will be one year with a strong chance for a long-term extension. Primary...

  • Application Analyst Epic Cadence and

    3 months ago

    La Crosse, United States GUNDERSEN LUTHERAN ADMINISTRATIVE Full time

    JOB REQUIREMENTS: Love + medicine is who we are, it\'s what we do, it\'s why people want to work here. If you\'re looking for a job to love, apply today. Schedule Weekly Hours:40 Gundersen Health System has an exciting opportunity to join our team as an Application Analyst! This position will work with Epic Cadence and Grand Central. Responsibilities:...

  • Applications Analyst

    3 days ago

    Madison, WI, United States UW Health Full time

    Work Schedule : Ensure you read the information regarding this opportunity thoroughly before making an application. This is a full-time, 40 hours per week position scheduled Monday through Friday between the hours of 8:00 AM - 5:00 PM, plus an afterhours/weekend on call rotation. Applicants hired into this position can work remotely from most states. This...

  • Murex Application Support Analyst

    3 weeks ago

    New York, United States Social Capital Resources Full time

    Murex Application Support Analyst $120-130k base + bonusForeign investment bank seeks a Murex Application Support Analyst. The ideal candidate must have functional and technical knowledge of Bonds and Credit market. Daily IT support of Murex application, working in the front-office, project management and development. Interpersonal skills are required as...

  • Lead Retail Customer Service Associate

    1 month ago

    New Orleans, Louisiana, United States FedEx Office Full time

    Job SummaryWe are seeking a highly skilled and experienced Lead Retail Customer Service Associate to join our team at FedEx Office. As a key member of our retail team, you will be responsible for providing exceptional customer service, managing production flow, and ensuring quality during and after production processes.Key ResponsibilitiesProvide friendly,...