Sr Manager, Solution Engineer

3 days ago

Groton CT United States Pfizer Full time

At Pfizer we make medicines and vaccines that change patients' lives with a global reach of over 780 million patients.

Pfizer Digital is the organization charged with winning the digital race in the pharmaceutical industry. We apply our expertise in technology, innovation and our business to support Pfizer in this mission.

The Biopharma, Patient & CDI (C4) team builds and maintains the platforms and capabilities that enable Pfizer Business Units to connect digitally with our external customers and effectively engage and collaborate across teams internally. This includes all digital (web, mobile, omni-channel, & devices) products, platforms, services, and experiences in service of patients, HCPs, payors, pharmacists, or clinical sites. We build advanced cloud-based technology solutions at a global scale that positively impact Pfizer business performance.

We seek a highly motivated Solution Engineer to join Pfizer's Digital Commercial and Customer Creation Center (C4) Digital Technology team for solution delivery for Pfizer's Specialty market access and field reimbursement teams.

As an Integrations Delivery Lead, you will be responsible for understanding CRM & omni channel communications workflows, data models, and best practices to ensure smooth data flow from CRM (Salesforce, Polaris, and others) and OCC omni channel communication tools (AWS Connect, NICE, etc) into our data warehouse (PSSP). You will collaborate with CRM, OCC, and data warehouse teams to assess the impact of changes, coordinate timing, and ensure stakeholders are aware of how changes upstream will impact data warehouse operations and reporting.

Responsibilities:
  1. Own data extraction, transformation, and loading (ETL) processes that capture and integrate CRM (Salesforce, Polaris, and others) and OCC omni channel communication tools (AWS Connect, NICE, etc) data into the data warehouse (PSSP).
  2. Communicate upcoming changes in upstream platforms to the data warehouse team and other stakeholders, providing guidance on how these changes will impact data warehouse operations and reporting.
  3. Lead and manage projects involving new data integrations to or from the CRM/OCC, including defining project scope, developing plans and milestones, coordinating cross-functional teams, and other steps ensuring successful project delivery.
  4. Execute technical requirements of projects by developing and implementing solutions using programming languages, frameworks, and tools aligned with project specifications and best practices, ensuring high-quality code and adherence to Pfizer coding standards, documentation (Jira User Stories, Deployment guides, etc), and testing requirements per our ADLC methodologies.
  5. Develop and maintain documentation related to CRM/OCC data integration processes, ensuring knowledge transfer and operational efficiency.
You will have the opportunity to:
  1. Serve as the subject matter expert in CRM (Salesforce, Polaris, and others) and OCC omni channel communication tools (AWS Connect, NICE, etc) workflows, data models, and best practices, ensuring seamless data integration into the data warehouse (PSSP).
  2. Collaborate closely with the CRM/OCC teams to understand upcoming changes, assess their impact on data warehouse operations, and coordinate timing accordingly.
  3. Work with stakeholders in the data warehouse team to understand reporting and analytics requirements, ensuring accurate and timely availability of CRM/OCC data.
  4. Troubleshoot data integration issues in collaboration with the CRM/OCC teams, maintaining data integrity and accuracy within the data warehouse.
  5. Stay updated on the latest CRM/OCC product features and enhancements, evaluating their potential impact on data warehouse operations and providing recommendations for implementation.
Qualifications: Must-Have
  1. Bachelor's degree in Computer Science, Information Systems, or a related field. Advanced degree preferred.
  2. 7+ years of relevant experience emphasizing application support, development, or systems engineering.
  3. Extensive experience working with Salesforce workflows, data models, and best practices, with a focus on data integration.
  4. Extensive experience working with telephony/chat/email/SMS (AWS Connect, NICE, etc) workflows, data models, and best practices, with a focus on data integration.
  5. Strong understanding of data warehouse (Snowflake, Redshift, ETC) concepts and ETL processes (Informatica, AWS Glue, etc), with experience in integrating CRM (Salesforce) data into a data warehouse environment.
  6. Excellent analytical and problem-solving skills, with the ability to assess the impact of changes and troubleshoot data integration issues.
  7. Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
  8. Demonstrated ability to coordinate and collaborate with cross-functional teams and stakeholders.
  9. Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines.
Nice-To-Have
  1. Knowledge of systems within the Patient Services function such as Salesforce Health Cloud.
  2. Skills in Tableau, Data IKU, JavaScript frameworks, R, or Python.
  3. Knowledge of AWS S3, including experience managing S3 buckets, access controls, and data lifecycle management.

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
  1. Expectations around travel will be minimal but candidates must be capable of travel within the region, to other regions, and to other Pfizer sites.
  2. Pfizer Digital is a 7x24x365 endeavor. This role may require physical or virtual participation on a weekend, holiday, or after normal business hours.
Other Job Details:
  1. Last Date to Apply for Job: December 4, 2024.
  2. Work Location Assignment: Hybrid. Must be able to work from assigned Pfizer office 2-3 days per week, or as needed by the business.
  3. The annual base salary for this position ranges from $117,300.00 to $195,500.00.* In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage.
  4. Relocation assistance may be available based on business needs and/or eligibility.
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