KOHLER Design and Sales Consultant

2 days ago

Burlingame CA United States Hajoca Corporation Full time

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.


Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace.


Kohler Signature Store/WHCI Plumbing Supply is one of those trade names and is looking for a Design and Sales Consultant at their Burlingame, CA location.


Pay for Design and Sales Consultant is between $25.96 and $48.08 per hour at this location.

Are you outgoing, knowledgeable, and service-oriented? Do you enjoy staying up to date with the latest kitchen and bath design trends? Do you have a keen eye for aesthetics and the determination needed to close sales? If so, we’d like you to join our Showroom team as a Design & Sales Consultant .

About the Role:

You will:

  1. Provide expert product selection assistance and design services to our showroom customers both in the showroom and at the customer’s location.
  2. Ensure the highest levels of customer satisfaction in order to meet or exceed the established sales and gross profit goals, and to increase profit sharing.
  3. Provide hospitality and warmly welcome each customer.
  4. Sell and provide in-store and/or in-home design consultations for kitchen and bathrooms.
  5. Articulate your showroom value proposition to get your customer’s attention, engage them, teach them, and show them the value you provide.
  6. Determine customer needs, direct them to the best products to address their needs, discover potential hurdles, and keep the sale moving forward.
  7. Build and maintain long-term customer relationships, creating referrals and repeat business.
  8. Develop and maintain knowledge of product lines and features.
  9. Leverage Hajoca technology to guide product selections, review product specifications, pricing, and availability.
  10. Use sales reports and sales forecasting tools to meet or exceed established sales targets.
  11. Follow-up on leads and generate new business.
  12. Enter sales orders and bids, expedite purchases, stay engaged with customers from the beginning to the end of projects.
  13. Process showroom sale returns and refund paperwork in accordance with Company policy and procedure.
  14. Keep showroom clean, neat, current, stocked, and safely displayed.
  15. Join industry associations and attend professional events to stay informed about design trends, new products, and to build business relationships.
  16. Successfully complete required safety and compliance training programs as assigned.
  17. Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

  1. 2+ years of experience in plumbing design and sales.
  2. Knowledge of products sold in the showroom preferred.
  3. Experience working with luxury, high-end products and customers.

Our ideal candidate will also:

  1. Be knowledgeable of kitchen and bath design trends.
  2. Have experience with architectural blueprints and have a strong sense of aesthetics.
  3. Effectively use Microsoft Office software (Outlook, Word) to communicate via email, maintain customer contact files and appointment calendars, and create and analyze reports.
  4. Demonstrate outstanding customer service and verbal/telephone communications skills.
  5. Demonstrate a deep product knowledge related to kitchen/bath trends to be able to answer customer questions and identify opportunities to upsell or cross-sell.
  6. Be able to overcome objections by understanding customer needs, providing targeted solutions, and closing the sale.
  7. Be able to build influential relationships and trust with key vendor partners.
  8. Be able to build positive working relationships and inspire teamwork with co-workers.
  9. Be able to plan, organize, and multi-task.
  10. Be able to learn and operate the computer-related systems used to process orders.
  11. Read, write, speak and understand English.
  12. Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

The benefits of working with us:

Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:

  • Medical, dental, vision, and prescription coverage
  • Accident and Hospital Indemnity coverage
  • Life insurance and Long Term Disability
  • Pre-tax accounts for healthcare and dependent care
  • Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)

Full-time and part-time benefits:

  • 401(k)
  • Retirement cash account with company contributions
  • Targeted training programs focused on your personal and professional growth

*Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement.

EEOC Statement

Hajoca Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca values diversity, equity and inclusion and this policy applies to all employment practices at Hajoca. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

We are a drug-free workplace. Employment is contingent upon pre-employment drug screening, subject to any federal, state and local laws.

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