Application Support Specialist
4 days ago
Key Responsibilities
Manage and resolve customer support tickets effectively
Monitor automated alerts for hosted customer environments
Document known issues and contribute to the knowledge base
Required Qualifications
Fluent in English and German
Minimum 2 years of Application or Internal IT Support experience
Experience with ticket administration via service desks (JIRA preferred)
Proficient in SQL Query Writing for reporting and data manipulation
Understanding of Advanced Windows Server Operating System and ITIL best practices
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