Application Support Specialist

4 days ago


Baltimore MD United States VirtualVocations Full time
A company is looking for an Application Support Specialist for the Space & Assortment department.

Key Responsibilities

Manage and resolve customer support tickets effectively
Monitor automated alerts for hosted customer environments
Document known issues and contribute to the knowledge base

Required Qualifications

Fluent in English and German
Minimum 2 years of Application or Internal IT Support experience
Experience with ticket administration via service desks (JIRA preferred)
Proficient in SQL Query Writing for reporting and data manipulation
Understanding of Advanced Windows Server Operating System and ITIL best practices

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