Offer Quality Leader

4 weeks ago

Nashville TN United States Schneider Electric Full time
Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

Great people make Schneider Electric a great company.

We are searching for an Offer Quality Leader (OQL) - ACB & MCCBs. Someone who will leverage their passion for Customer Satisfaction to implement all necessary corrective and preventative actions to improve our design robustness and the quality of our current offers and follow-up on execution with our manufacturing plants. You will be working in close collaboration with our Design Engineering, Labs, Manufacturing, Marketing, Procurement, and Project Management teams.

What do you get to do in this position?

Define and execute the Customer Satisfaction & Quality strategy, project quality plan, offer quality roadmap, and quality targets for your portfolio of offers.

Drive approval for PEP Gates to ensure offer and regional quality requirements are met

Manages the complete scope of Quality actions (in marketing, design, manufacturing, supply chain, services ) for your offers to improve the customer experience and ensure quality, reliability, and safety.

Ensures that the proper information is provided to relevant stakeholders in case of offer evolution, quality problem, and/or withdrawal managing with countries and customer.

Ensure the application of quality and reference processes and challenge the organization to manage quality risks.

Drives risk management using the quality methods and tools such as FMEA, FTA, 8D, etc.

Gather and analyze data on product problems, customer cases, and product returns and cost of non-quality using as an input to evolve offer quality roadmap/plan

Support Front Office to manage major customer issues.

Drives the Quality problems resolution, decides on stop of delivery and derogation.

Lead structured problem solving and prevention (8D) with cross-functional teams (Engineering, Marketing and Manufacturing) and manage customer communication with countries and customers.

Execute customer visits to gather market trends, follow up on field tests and translate the results into actionable requests in the program backlog.

Represent Quality and provide data for your offers in the Board of Change and Offer Safety committee(s)

Ensure the coordination of plant quality teams to guarantee the best quality in manufacturing and foster prevention.

Education

MS/BS in Mechanical, Industrial and Electrical Engineering preferred.

Experience

Minimum 8 years Manufacturing, Quality or Industrialization experience.

Minimum Qualifications

Strong problem-solving skills and demonstrated ability to analyze and articulate technical problems.

Working knowledge of fundamentals and practice of quality in product design and implementation in manufacturing

Experience with 8D methodology, 5 Whys, Cause/Effect Analysis, FMEAs

Proven experience in Project Management

Ability to acquire state-of-the-art industry knowledge related to company's products

Domestic and international air travel is required (when possible)

Let us learn about you Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today

€36 billion global revenue
% organic growth
+ employees in 100+ countries
on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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