AVEVA PI System Support Specialist

2 days ago

Charlotte NC United States Cognizant Full time
AVEVA PI System Support Specialist at Cognizant summary:

The AVEVA PI System Support Specialist at Cognizant Technology Solutions is responsible for supporting the PI Managed Services team, ensuring customer satisfaction through effective solutions and technical guidance in real-time data management. The role involves collaboration with various stakeholders to address client challenges, manage incidents, and ensure optimal system health while also providing on-call support on a rotational basis. Ideal candidates should have extensive experience with the PI System tools, strong analytical skills, and a passion for delivering high-quality customer service.

AVEVA PI System Support Specialist

Cognizant Technology Solutions is seeking for a AVEVA PI System Support Specialist who could join our team of Engineering professionals in a permanent role. Our strength is built on our ability to work together. Our diverse set of backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our people and clients. We are looking for someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration. If you are excited by change, and excel through autonomy, we would love to hear from you

“Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship. Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a “Green Card”) for this role.”

Job Location: Charlotte, NC USA

Job Summary:

We are looking for a strong PI System system support secialist to expand our PI Managed Services team for a customer with a growing volume of operational assets. The ideal candidate will help deliver a robust support model as well enabling the customer to gain maximum value from their AVEVA PI System. This includes working with a variety of customer stakeholders to ensure their business needs are met, providing technical guidance and best practice expertiese.

Key Responsibilities:

· Help on analyzing, proposing and implementing solutions to address client challenges in the area of real-time data solutions.

· Provide PI System Support and best practice guidance in terms of integration, storage, modelling, visualisation and consumption of time-series data.

· Working hours must be in Eastern Standard Time; 8am – 5:30pm.

· Implement\deliver the managed services solutions for the customer’s portfolio. This includes managing incidents and completing tasks in a timely manner.

· Oversee critical asset monitoring to ensure optimal system health.

· Support colleagues with the day to day work as well as resolve\troubleshoot issues.

· Align with customers on initiatives as well as process and system improvements.

· Work closely with team-mates, delivery leads, technical leads and SCRUM-Master to deliver best-of-breed PI expertiese.

· Be available for on-call support (fully compensated).

· Draft and maintain technical documentation such as user manuals, system documentation, training materials, SOPs and knowledgebase articles.

· Ensure critical KPIs are adhered to. Work within a stringent regulatory framework and ensure that the Service Level Agreement is complied with.

Job Requirements:

Essential Skills:

· Strong understanding of the PI System Architecture.

· Strong PI System experience (PI DA, AF, ANAlytics, Interface, Batch interfaces).

· AVEVA Accreditation (Infrastructure and/or Installation).

· A minimum of 4+ Years experience in Tech Support function preferred.

· Experience in delivering PI Training.

· Comfortable working in a remote, multi-cultural environment.

· Strong analytical skills and problem-solving skills.

· Ability to work as a team member as well as alone, unsupervised.

· Ability to adapt and learn new technologies quickly.

· Self-motivated with a passion for quality and excellence.

· Enjoy customer interaction and delivering for end-users.

On-Call Requirements:

24/7 Support

· On-call work is a key responsibility of this role

· Successful candidates for this role are required to be available for on-call work on a rotational rostered basis (typically on-call for one week in every 5 weeks, but subject to variation)

  • On-Call role begins at 5:30pm EST to 08:30am EST each weeknight, as well as covering weekends
  • The On-Call team-member is responsible only for Priority (P1 & P2) Events and they will be paged if/when an event requires attention.

Nice to Have Skills:

· Experience with other historians (Ignition, IP21).

· Experience with SCADAs or OPC Sevrers (Kepware, DeltaV, Rockewell).

· Experience with third party tools (SPLUNK, Seeq, PowerBI, DynaTrace).

· JIRA and/or ServiceNow experience.

· Programming and system integration skills desired.

· SCRUM/Agile Exposure.

· Energy Industry experience desired, not critical.

Qualifications:

Higher academic or technical education within IT, Engineering, Automation with extensive experience with PI System tools (integration, installation and configuration, support)

Salary and Other Compensation:

The annual salary for this position is depending on experience and other qualifications of the successful candidate.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

About Cognizant

Cognizant (Nasdaq: CTSH) engineers’ modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.


Keywords:

AVEVA PI System, Technical Support, Data Solutions, System Architecture, Real-time Data Management, Managed Services, Troubleshooting, Customer Interaction, On-call Support, IT Support Specialist

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