Senior Technical Portfolio Manager

1 day ago

Charlotte NC United States American International Group Full time
Senior Technical Portfolio Manager

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Locations: NC-Charlotte

Time Type: Full time

Posted on: Posted 2 Days Ago

Job Requisition ID: JR2404047

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology team equips our colleagues with the latest tools to complete their work efficiently and with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while designing technology strategies that enable AIG’s businesses to achieve their goals. AIG’s Information Technology functions include enterprise architecture, software and systems engineering, cybersecurity, and technology risk and compliance.

About the role

The Senior Technical Portfolio Manager will be responsible for PMO Execution. In this role, the person will be leading multi-year large strategic programs and will work cross-functionally with IT and business unit teams to deliver business and functional requirements according to defined processes, policies, and standards.

Responsibilities
  • Understands key business objectives and product strategy and supports other portfolio managers in meeting business objectives such as customer needs, KPIs (key performance indicators), and financial targets.
  • Provides oversight to meet established function, quality, cost, and schedule goals and objectives for large-sized programs/projects with extensive complexity for multi-year initiatives.
  • Manages programs/projects from initial concept through post-implementation, including multiple implementation cycles.
  • Plans and controls multiple related projects with complex dependencies and shared resources.
  • Builds relationships with sponsoring executives and among different groups within and outside the department while serving as a liaison (Cross Workstream coordination).
  • Clarifies boundaries of acceptable risk and removes obstacles.
  • Authors program management artifacts and develops and maintains project plans and financials.
  • Works with resource managers and vendor partners to obtain resources.
  • Ensures project governance is established and observed.
  • Recognizes, clarifies, and prioritizes project plan activities.
  • Authors effective, clear, concise, and relevant communication for program stakeholders.
  • Communicates difficult and/or complex ideas and presents the appropriate message.
  • Promotes collaborative relationships across program team members.
  • Inspires commitment, high energy, and positive attitudes.
Requirements
  • Bachelor's degree in an Information Technology, or related field, such as Computer Science or Information Technology with 10+ years of proven experience.
  • Strong leadership skills to direct staff and resolve issues to ensure product goals and outcomes are met.
  • Ability to manage multiple tasks/projects/ project plans simultaneously, including tollgates and deadlines.
  • Coordinate all project-related activities and interactions with other projects.
  • Proactively manage, mitigate, and communicate project issues, risks, and dependencies.
  • Strong analytical and problem-solving skills.
  • Financial management for the portfolio, programs, annual budget, and contract.
  • Strong presentation, interpersonal, verbal, and written communication skills.
  • In-depth expertise in product discipline, including agile, product management, and DevOps practices and values.
  • Ability to work effectively with all individuals and groups involved in the portfolio of products (engineers, third-party vendors, business partners, etc.).
  • Proven customer service/relations skills, including situational leadership and dispute/conflict resolution.
  • Skilled in group and individual dynamics to effectively facilitate and independently interface with all levels of personnel, including senior stakeholders, business line leaders, and technical subject-matter experts.
  • Ability to mentor and coach less experienced staff, instructing and occasionally directing the work of others.
  • Demonstrated advanced skills in utilizing Microsoft Office products and a solid working knowledge of SharePoint, Confluence, and Rally.

Veterans encouraged to apply.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

Functional Area: IT - Information Technology AIG Claims, Inc.

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