ServiceNow FSO

2 weeks ago

Windsor CT United States APN Healthcare Solutions Full time
APN Consulting has an immediate need for a direct client requirement:
Position: ServiceNow FSO - SME
Location: Windsor, CT (Remote)

Job Description:
Responsibilities:
  • Design, develop, and configure ServiceNow solutions based on business requirements.
  • Troubleshoot and resolve issues related to ServiceNow FSO
  • Provide technical support and guidance to end-users.
  • Collaborate with other teams to ensure successful implementation and integration of ServiceNow solutions.
  • Develop and maintain technical documentation and user manuals.
  • Participate in the planning, design, and implementation of ServiceNow upgrades and enhancements.
  • Implement ServiceNow best practices
  • Conduct training sessions for end-users and stakeholders.
  • Support testing teams for validation of Test cases and UAT
Required Skills
  • Experience in ServiceNow development and administration ServiceNow.
  • Strong understanding of IT Service Management (ITSM) processes and best practices.
  • Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, Service Catalog, and CMDB.
  • Experience in Agile concepts, development, and testing methodology
  • Experience in Hardware and Software Asset Management (HAM, SAM) modules
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently and in a team environment

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