Eviction Prevention Case Manager

2 days ago

Los Angeles CA United States Special Service for Groups, Inc. Full time

Special Service for Groups, Inc.
Job Announcement

Title: Eviction Prevention Case Manager (Bilingual) Division: HOPICS
FLSA: Non-Exempt, Full time Supervisor: Program Manager
Pay Range: $22.00-$24.50 Per Hour Revised: 12.2024

Summary
Under the direction of the Prevention Supervisor-Manager, the staff is responsible for screening and eligibility, service coordination, and eviction prevention for all participants with an eviction notice, 3-day notice, notice to pay or quit, or/and unlawful detainer.

Essential Functions

  • Staff will be responsible for screening referrals to determine eligibility and coordinating client intakes and assessments.
  • Developing individual housing service plans, making linkages and securing needed services for participants.
  • Maintain and create tracking tools for all clients screened and enrolled.
  • Meet with participants regularly or as needed to discuss progress and barriers.
  • Coordinating with other project staff and partners to provide housing placement services and supportive services to facilitate client’s successful stabilization in permanent housing and coordinate services to foster housing stability during and beyond eviction prevention subsidy.
  • Provide clients with post-discharge information and referrals for homeless prevention services and other ancillary services.
  • Staff will assist clients with identifying employment readiness; training and placement as needed or requested.
  • Coordinate ancillary services to achieve housing stability; follow-up with clients weekly, at minimum; maintain interagency consultation, coordination, and referrals as it relates to housing.
  • Maintain up-to-date and accurate documentation in client files for service coordination/case management, housing placement, rental arrears, rental assistance, and move-in assistance.
  • Work collaboratively with the HOPICS staff and LAHSA.
  • Provide diversion services if needed.
  • Provide the Manager with all required client information and assessment outcomes.
  • Work collaboratively with outside agencies and partners.
  • Enter data into HMIS within 24 hours and enter all data in the system within 2 days of enrollment. Maintain and process all cases within 24-48 hours of program intakes.
  • Staff will assist in training and provide support to necessary staff, providers, and other project partners participating in any project. The case manager will participate in all mandatory program and division meetings and training, as assigned by his/her supervisor and division director.
  • Prepare reports in accordance with program requirements on a daily, weekly, and monthly basis as required.
  • Conduct criminal background checks on all pre-eligible applicants and household members over 13 years of age.
  • Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for audit purposes.
  • Engage and maintain appropriate communication with landlords and clients/participants.
  • Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS’ Core Values. Adhere to program designed policy and procedures.
  • Represent the Agency in a professional manner at meetings and community events.
  • Regular attendance required.
  • Other duties as needed.
  • Perform other duties as assigned by the Senior Manager for Housing Services. Answer phones and route incoming calls; serve as back-up to the Intake Coordinator in his/her absence.

Minimum Qualifications - Knowledge, Skills and Abilities Required

  • Associate degree in social services state approved college or university, or other administrative, customer service, social work, or case management business with a minimum (1-2) years job related experience working with homeless individuals and families. If in recovery, a minimum of three (3) years of being drug and alcohol free is required. Working knowledge of Microsoft Word, Excel, and other database programs. Knowledge of resource development, case management and documentation. Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds. Bilingual, read, write and speak Spanish. Ability to communicate effectively, both written and orally. Verification of Employment Eligibility and Background Clearance. TB test required (Not more than (3) month prior to or (7) days after Date of Hire, and renewed annually thereafter), CPR and First Aid Certification required within 30 days of employment with company and valid Driver’s License and auto insurance required. Reliable transportation is required. Experience working with homeless families and children, DCFS as well as experience with placing homeless families into permanent housing. Experience using HMIS and at least one year of HPRP experience preferred.

Supervisory Responsibilities

  • This position does not have any supervisory responsibilities.

Environmental Conditions (Working Conditions)

  • This position is responsible for working in “client friendly” environments and is required to visit other shelters and homeless access centers as part of their duties. Local automobile travel is required. There is some responsibility to work in noisy environments where children and adults are present.

Physical Requirements

  • The Case Manager typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs.), listening, speaking.

Mental Requirements

  • This position will require the individual to be able to handle any/all the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think and conceptualize.

Special Service for Groups is an Equal Opportunity/Affirmative Action Employer

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