Head of Bioprocess Sales AMS

2 days ago

Cambridge MA United States Eppendorf Full time

Your challenges

  • Home Office within a commutable distance to the Framingham MA or Enfield CT locations
  • Develop/Optimize AMS Go-to-Market Strategy for Bioprocess sales in close collaboration with the Bioprocess Unit and the AMS market region team.
  • Manage, maintain and balance the required resources between Sales, Application Support, Sales Support and others to maximize revenue and profit.
  • Collaborate closely with regional and global BPU service teams to deliver on a superior customer experience.
  • Accountable to deliver AMS annual sales revenue growth target (incl. all Bioprocess Products and Services).
  • Drive opportunity and funnel management (CRM) and provide a reliable forecast of expected sales and order entry as well as on a unit level for production planning.
  • Deploy effective pricing and discount strategy and policies in AMS according to the global guidelines.
  • Develop and implement channel strategy in AMS including but not limited to dealers and eChannel in alignment with BPU Channel Management.
  • Accountable for managing and forecasting the expense budgets in Sales and Sales-Support.
  • Ensure customer-focused approach to increase customer satisfaction and retention.
  • Coach and develop team members to improve selling and business development skills; improve team morale and motivate teams to have high engagement and drive for success.
  • Establish metrics and KPIs to track and measure performance.
  • Be a role model for Eppendorf’s Vision, Mission, Values and be a driver of positive change.
  • Collaborate closely with marketing team to deliver high value campaigns and participate in conferences/seminars as a team.

Your expertise

  • Bachelor's Degree in Business Management or equivalent, Master’s degree preferred.
  • 8+ years of relevant management experience.
  • Experience in leading direct sales and business development teams.
  • Proven experience managing distributors in the AMS region.
  • Bioprocess industry knowledge preferred.
  • Experience in AMS market selling capital equipment.
  • Strong network with key customers and partners in the region.
  • Wholistic business experience working with functions such as finance, supply chain, marketing & service.
  • Motivated by change and ambiguity; ability to drive business with constant improvement intentions.
  • Willingness to travel regularly and ability to understand and work in culturally different markets.

Professional competence, special knowledge (e.g. languages, IT)

  • Strong communication and negotiation skills.
  • Managerial level knowledge of finance.
  • Strong working knowledge in Excel and PowerPoint.
  • Ability to work in a matrix and multi-cultural environment.
  • Customer Focus: building strong customer relationships and delivering customer-centric solutions.
  • Results-Oriented: consistently achieving results, even under tough circumstances.
  • Communicates Effectively: developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Ensures Accountability: holding self and others accountable to meet commitments.
  • Collaboration: building partnerships and working collaboratively with others to meet shared objectives.
  • Leadership: Ability to motivate and drive team towards a common goal.

Your benefits at Eppendorf

  • Opportunity to make a significant impact on our service business growth and operational efficiency.
  • You will be part of a dynamic team that values innovation and continuous improvement.
  • Personal and professional development opportunities.
  • Access to a global team and environment.
  • Innovative and appreciative corporate culture.
  • Company car for private use.
  • Competitive total rewards package including health, financial, and education benefits.
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