Platform Services Engineer
1 day ago
Job Description:
Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity, we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense, make working here more than a job; it is the Digital family.
Digital Consultants is seeking a Platform Services Engineer who will maintain and operate current and future platform and platform-related services utilizing AOC locations and/or DoD Data Centers Outside the Continental United States (OCONUS) as well as within the Continental United States (CONUS) to provide 24/7/365 support for classified workloads.
The Platform Services Engineer shall have senior software engineering experience building and operating hybrid-infrastructure developer platforms (private and commercial cloud infrastructure) at an individual contributor level. The most successful candidate has prior experience building automation for deploying and managing Cloud Foundry or Kubernetes platforms and services such as databases, message queues, and authentication providers at enterprise scale. The engineer shall have experience developing pipelines that make common software operations scalable and repeatable. The engineer will feel comfortable responding to and troubleshooting high-impact software outages and failures. The engineer will be at least a mid to senior level engineer capable of mentoring junior developers and engineers. The engineer will also possess effective communication skills to interact with various stakeholders internal and external to the organization. The engineer shall be able and willing to regularly work a 2nd or 3rd shift in support of 24/7 operations.
Key Responsibilities:
- Maintain and operate current and future platform and platform-related services utilizing AOC locations and/or DoD Data Centers OCONUS and CONUS to provide 24/7/365 support for classified workloads.
- Ability to quickly move personnel to OCONUS and CONUS locations to offer continuous support through multiple access points and to cross-train the workforce as required.
- Utilize containerization solutions such as PCF or Kubernetes, and employ CI/CD tools such as GitLab, Concourse, and Vault to host and deploy applications and services.
- Configure the platform for logging, monitoring, and alerting to manage the performance and health of applications and the platform itself.
- Inform and observe Service Level Agreements and enforce Error Budgets on production systems.
- Maximize the use of automation in platform support services to the greatest extent possible to support rapid application deployment and management.
- Facilitate DevSecOps by developing self-service capabilities for platform tenants to operate and interact with applications and services.
- Ability to develop and implement policy and technical controls to support a multi-tenant architecture including services such as authentication, databases, database backups, and logs.
- Manage outages and incident response, contributing to the existing incident management process using playbooks, failover automation, and rigorous postmortem investigations.
- Maintain and improve existing incident detection and reporting automation.
- Support Site Reliability Engineers, infrastructure personnel, application developers, and other staff in troubleshooting issues.
- Manage transition from current platform to modernized platform with minimal disruption to platform tenants.
- Contractor to provide transition plan to include supporting Labor Category (LCAT) requirements.
- Ensure functional service parity for all tenants through current and modernized platform transition and sustainment.
- Work collaboratively with product managers, designers, and documentation leads to support division-wide objectives and outcomes.
- Execute the engineering best practices of Extreme Programming in daily operations.
- Communicate clearly through written and verbal mediums to ensure critical information is always shared across the enterprise, with stakeholders, and across overlapping shifts within the team supporting 24/7/365 continuous operations.
- Demonstrate the KR core values of Ideas Over Rank, Intense Customer Focus, Bias for Action, and Continuous Evolution in daily practice.
Requirements:
- Clearance: Secret
- Certification: IAT Level II
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