Senior Customer Community Manager

2 days ago


Boston MA United States Snyk Ltd. Full time

As the Customer Community Manager, you will develop and lead a comprehensive community growth strategy to engage our expanding Snyk customer base. You'll drive meaningful engagement across product interactions, online communities, social channels, and both virtual and in-person events. Your success will be measured through community engagement metrics and influence on renewal and expansion pipeline.

You'll Spend Your Time:

  • Developing and executing a customer community strategy across all Snyk-owned and external communities
  • Managing and scaling a global community program that facilitates discussion, learning, and advocacy
  • Creating and implementing engagement programs that drive customer satisfaction and retention
  • Collaborating with Marketing, Technical Success, and Product teams to align programs and achieve shared goals
  • Tracking and reporting on community health metrics and business impact
  • Organizing and moderating community events, discussions, and content

What You'll Need:

  • 3-5 years of experience in community management or customer marketing
  • Proven track record of developing and delivering community strategies aligned with business objectives
  • Experience building and running distributed physical and virtual communities
  • Strong understanding of community platforms and engagement tools
  • Excellent written and verbal communication skills
  • Data-driven approach to measuring community health and impact
  • Experience working with technical audiences and products
  • Project management skills with ability to handle multiple initiatives simultaneously
  • Strong collaboration skills and ability to work cross-functionally

We'd be Lucky if You:

  • Have experience with developer security communities or products
  • Have previously built communities from scratch around technologies or products
  • Possess experience with community management platforms (Discourse, Discord, etc.)
  • Have background in technical marketing or developer relations
  • Understand open source communities and dynamics
  • Have experience running customer advisory boards or ambassador programs
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