Senior Customer Community Manager
2 days ago
As the Customer Community Manager, you will develop and lead a comprehensive community growth strategy to engage our expanding Snyk customer base. You'll drive meaningful engagement across product interactions, online communities, social channels, and both virtual and in-person events. Your success will be measured through community engagement metrics and influence on renewal and expansion pipeline.
You'll Spend Your Time:
- Developing and executing a customer community strategy across all Snyk-owned and external communities
- Managing and scaling a global community program that facilitates discussion, learning, and advocacy
- Creating and implementing engagement programs that drive customer satisfaction and retention
- Collaborating with Marketing, Technical Success, and Product teams to align programs and achieve shared goals
- Tracking and reporting on community health metrics and business impact
- Organizing and moderating community events, discussions, and content
What You'll Need:
- 3-5 years of experience in community management or customer marketing
- Proven track record of developing and delivering community strategies aligned with business objectives
- Experience building and running distributed physical and virtual communities
- Strong understanding of community platforms and engagement tools
- Excellent written and verbal communication skills
- Data-driven approach to measuring community health and impact
- Experience working with technical audiences and products
- Project management skills with ability to handle multiple initiatives simultaneously
- Strong collaboration skills and ability to work cross-functionally
We'd be Lucky if You:
- Have experience with developer security communities or products
- Have previously built communities from scratch around technologies or products
- Possess experience with community management platforms (Discourse, Discord, etc.)
- Have background in technical marketing or developer relations
- Understand open source communities and dynamics
- Have experience running customer advisory boards or ambassador programs
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