Studio Manager

Direct Supervisor: Regional Sales and Operations Manager

Location: 90028

COMPANY DESCRIPTION

West Coast Fitness

West Coast Fitness is a leading franchisee of Orangetheory Fitness with 50+ studios in Los Angeles, San Francisco’s Bay area, Sacramento, and Ohio. Our mission is to lead, support, and inspire the Orange Passion. We do this by focusing on our amazing and talented team and emphasizing the 3 Cs of Success - Clarity, Communication, and Collaboration. We strive to grow future leaders with an atmosphere of inclusivity, enthusiasm, and empathy. Established in Los Angeles, CA, in 2014, WCF prides itself on building teams that break records, innovate with intention, and continue to expand our reach – many of our original teams are still with us today

Led by highly skilled coaches, each Orangetheory workout incorporates endurance, strength, and power elements through a variety of equipment including treadmills, rowing machines, TRX Suspension Training, free weights, and more. As a heart-rate-based total-body group workout, OTF combines science, coaching, and technology to guarantee maximum results from the inside out. The result is more energy, visible toning, and a supercharged metabolism for MORE caloric afterburn, MORE results, and MORE confidence, all to deliver you MORE LIFE.

JOB DESCRIPTION

The position of Studio Manager (SM) is seen as an integral role within the West Coast Fitness (WCF) organization. They are responsible for the total oversight of their designated studio with a special focus on sales and operations. The Studio Manager position is a full-time position that demands a top-tier leader to maintain and grow the overall success of their studio. The SM is a highly trusted individual with access to sensitive and confidential information. The SM is responsible for creating a positive, high-energy, respectful OTF studio environment with the utmost professionalism, tact, and discretion. The SM is responsible for maximizing sales profitability, streamlining studio operations, and supporting recruitment/optimal staffing within the studio. In addition, the SM is responsible for assuring that all levels of the studio organization perform in line with the expectations for each role (Sales Associate, Assistant Studio Managers, Fitness Coaches and Dual/Single Head Coaches). The SM will report to the Regional Sales and Operations Manager/Regional Team. This is a salary-exempt Monday-Friday role (with periodic exceptions to working weekends such as in-studio and out-of-studio events) with monthly bonus opportunities.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Foster the Orangetheory community and culture inside and out of the studio
• Develop and execute new member acquisition and retention plans alongside the marketing team
• Proactively address your studio’s hiring needs by identifying your team’s strengths and areas of opportunity
• Recruit, hire and develop a stellar sales team
• Ensure all company-wide initiatives are executed in/out of the studio
• Acknowledge your team’s wins and show gratitude
• Provide in-the-moment feedback and coaching to your team when necessary
• Oversee the onboarding, training, and development of all new full-time, part-time, and ASM new hires
• Be an expert on studio-specific and company-wide operational procedures and policies
• Demonstrate a solution-oriented mindset and ability to execute within company standards in any situation
• Coach your team on time management and prioritization of tasks/initiatives to ensure all deadlines are met
• Use discretionary judgment to ensure OTF brand standards are being followed and communicated with ROM
• Ensure studio-level goals & operating budgets are achieved
• Perform monthly evaluations of Sales Associates/Assistant Studio Managers and provide mentoring for improvement
• Evaluations should include a one-on-one meeting to review performance notes.
• Plan, attend and help execute a minimum of (1) community event per month and ensure the Sales Team has a presence
• Strategize and execute a Monthly Marketing Plan (B2B, Guerilla Marketing, Community Events, Brand Awareness, Partnerships + Sponsorships, etc.)
• Attend quarterly Regional Sales Workshop
• Ensure that the facility is clean, maintained, and operationally sound
• Provide and maintain the highest level of customer service
• Must possess the ability to resolve conflict
• Engage and monitor Slack Communication

QUALIFICATIONS

• Education: Bachelor’s Degree in a related job field, a plus
• Knowledge + Experience: Minimum of 1-2 years of previous sales experience (highly preferred); minimum of 3-5 years of retail or equivalent management experience; minimum 2 years of recruiting, hiring, and developing experience; experience in the Health and Fitness Industry (preferred); experience in customer service/hospitality (preferred)
• Soft Skills: Self-motivated and driven sales professional; excellent communication and organization skills required; ability to effectively give training presentations to small groups, with previous experience in training/mentoring; intermediate computer skills (MS office and basic software programs); ability to work flexible schedules as needed, including weekends and holidays

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands to signal, handle, or feel. The employee must occasionally lift and/or move up to 80 pounds.

BENEFITS

• Medical, Dental, and Vision Insurance
• Additional Benefits: FSA/HSA; 401k, parental leave, PTO, Covid sick pay
• Free access to all Orangetheory classes at (nearly) any studio nationwide
• Deep discounts on all OTF retail and technology (see now at shoporangetheory.com)
• Opportunities for career growth
• Discounted fitness and wellness certifications
• Company-provided secured laptop

Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel will be expected.

AAP/EEO Statement: Our Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time, may include weekends and holidays