Producing Branch Manager

3 days ago

Houston TX United States Guaranteed Rate, Inc DBA Certainty Home Lending Full time

First and foremost, Certainty Home Lending is about people. We’re about doing whatever it takes to find the right home mortgage for you. We are about personal attention, about simplifying the process through our expertise and transparency. Because in an industry where many of the products stay the same, it is the team of individuals helping you and the service they provide that make the difference.

OUR HISTORY

Certainty Home Lending has been helping homebuyers for over 20 years, with a focus on making homeownership a reality by putting people first and investing in the right technology. This is what we love to do We truly believe that owning a home is one of the most important things we can help someone achieve.

Our core belief is that our Certainty team members are our #1 asset. We never want to lose sight of the importance of our team members or of our core values: integrity, quality, teamwork, and customer service. We are here to ensure confidence.

We are part of the Guaranteed Rate family of companies. This gives us the unique opportunity to utilize some of the best resources and tech in the industry, yet provide localized services tailored to our customer’s needs. Being a part of this organization also provides us with the financial backing to remain stable and secure, even in uncertain times. This gives the competitive advantage to offer our customers:

  • Confidence and peace-of-mind during their home financing journey.
  • A simplified and efficient mortgage process that puts them at the center of everything.

OUR CULTURE

We make dreams come true. We do this by gathering the best in the business and putting our homebuyers at the center of everything we do. We have big goals and are looking for people who can help us reach them.

We never want to lose sight of our values and the importance of the individual. We hire talented, entrepreneurial individuals to run our day-to-day operations. These individuals are selected because of their abilities to grow our company while maintaining exceptional customer support. Our approach is to involve all employees in the direction of the company by allowing them to provide direct feedback to management. This provides the incentive for all employees to manage the business as if it were their own.

As a Branch Manager, a typical day might include the following:

The Branch Manager Position is responsible for providing framework, structure, and perspective to the sales team through servant leadership while working hand-in-hand with the Processing Manager to build a cohesive team between operations and sales. You'll be expected to be involved at all levels of the organization.

As a Branch Manager, you’ll be at the heart of our local leadership team and will need to deliver on our Mission and Values Statements to our employees, referral partners, clients, and business partners. The Branch Manager is responsible for setting proper expectations and for setting the tone for interaction with staff and clients. Most importantly, you must lead by example; always asking yourself what is my team’s biggest problem and how can I solve it?

This job is full of variety, and you’ll need to be able to turn your hand to a multitude of responsibilities in four key areas – Coaching & Development, Growth, Quality (Compliance), & Profit.

  • Be the branch subject matter expert on tools we offer, guidelines, product, pricing, etc.
  • Meet with each LO annually to complete business plan & monthly to review results and modify action plan as needed.
  • Be licensed and have referral sources to meet minimum monthly production goals, lead by example.
  • Conduct monthly branch sales meeting & branch staff (sales/ops) meeting.
  • Maximize efficiencies with your staff; everyone working at their full potential.
  • Partner with recruiting department to recruit LO’s & LOA’s.
  • Ensure LO’s and LOA’s are growing their business by leveraging the tools available.
  • Manage Builder Accounts as guided by Builder Services.
  • Ensure accountability to corporate requests and regulatory compliance.
  • Be available to your LOs to structure deals the right way before they go over to operations.
  • Maintain an open-door policy with your team.
  • Onboard new team members in conjunction with the Concierge Team.
  • Manage pricing to maximize revenue based on report review & tier management.
  • Expense management.
  • Monthly P&L review for accuracy and needed behavioral changes.

This job might be for you if:

  • Minimum of 3-5 years of mortgage banking experience.
  • Minimum of 3 years in a supervisory position experience.
  • A Branch Manager must have a strong work ethic, high personal and work values, morals, and ethics.
  • Strong servant leadership skills must be evident, though prior management experience is not required.
  • Strong Branch Managers will be able to bring challenging work, recognition, responsibility, and personal growth opportunities to their teams to deliver on our Mission and Value Statements, develop loyalty, and keep the team highly motivated.
  • Must have a demonstrated ability to work in a fast-paced environment, be extremely organized, and have strong reporting and report analysis skills.
  • Strong communication and writing skills are required along with the ability to interact with all levels of personnel.

Certainty Home Lending is an equal opportunity employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason prohibited by law.

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