Lead Patient Access Rep

3 days ago

Abington MA United States Thomas Jefferson University & Jefferson Health Full time

Lead ER Registrar -- Full Time Day with an E/O Weekend Requirement - Lansdale Campus - 100 Medical Campus Dr, Lansdale, PA 19446

Job Summary

Provides day-to-day support to Patient Access Representatives. Acts as a subject matter and technical expert. Ensures that staff offer a positive patient experience to patients and families. Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership. Trains and educates staff to enter complete and accurate orders, demographic and insurance information including authorizations, referrals, and medical necessity. Ensures staff's compliance with departmental and institutional protocols including communicating and collecting out-of-pocket liability from patients.

Essential Functions

  • Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
  • Ensures timely, efficient, and accurate registration processes are followed by staff. Excels in all functions performed by staff. Keeps current on insurance tip sheets and workflow updates.
  • Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols.
  • Distributes work assignments daily.
  • QAs a sample of registrations to ensure overall accuracy, provides feedback on deficiencies. Coaches and tracks for performance improvement, daily.
  • Backfills for staff during meal breaks. Covers scheduled PTO/ETO or unscheduled absences, as needed.
  • Demonstrates a professional demeanor with patients, families, coworkers, clinical, and leadership by consistently fostering a positive interaction in the department.
  • Trains all new hires to accurately record orders, demographic and insurance information including authorizations, referrals, and medical necessity. Provides real-time coaching and feedback to staff on any workflow changes or quality errors.
  • Achieves individual and team performance metrics.
  • Interacts with a diverse patient base while ensuring door-to-doctor time is maintained according to departmental standard wait times.
  • Rotates assignment to all points of service within Patient Access (Outpatient Registration and Emergency Department).

Competencies (Knowledge, Skills, and Abilities Required):

  • Knowledge of patient registration, third-party insurance coverage including managed care plans, benefits, authorizations/referrals, and coverage requirements.
  • Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner.
  • Demonstrates the ability to provide feedback and coaching.
  • Strong verbal and written communication and customer service skills.

Minimum Education and Experience Requirements:

Education: Required High School Diploma or GED

AND

Experience: 3 years of patient registration experience required.

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson’s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to the hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

About Jefferson

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining healthcare and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

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