Cluster Account Director, Leisure US

3 days ago

MA United States Costa Navarino Full time

Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.

Navarino Dunes Costa Navarino facilities include 766 bedroom units, an award-winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.

W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.

We are seeking an experienced Cluster Account Director with a strong international network, especially in the US and Canada, which are the current focus markets. This role emphasizes driving sales in the high-end leisure segment and identifying new business opportunities to grow revenue.

In this role, your primary goal will be to drive revenue growth and exceed hotel targets for room revenue in the leisure segment. You will represent our hotels, consistently promoting their quality image and uncovering additional leads both within designated markets and internationally.

Key Responsibilities:

  • Build and maintain strong relationships with an established portfolio of clients.
  • Cultivate new client relationships, following the full sales process to convert them into productive accounts.
  • Develop and implement a strategic sales action plan, in partnership with our Cluster Director of Sales, to achieve both personal and cluster revenue targets.
  • Identify and capitalize on new business opportunities to drive sales in the high-end leisure segment.
  • Act as a global ambassador for Costa Navarino, upholding and promoting the company’s values and quality image at every opportunity.

This senior account executive role within our Sales team requires a high degree of self-motivation, initiative, and the ability to work independently.

  • Relationship Building and Sales Development:
    Build and strengthen relationships with both existing and new customers/accounts to drive sales opportunities and secure future bookings. Expand the customer base by cultivating connections within the trade.
  • Budget Planning and Sales Strategy:
    Lead the budget planning and sales strategy process for allocated markets, including budget analysis, strategy development, and action planning. Ensure timely and effective implementation of sales strategies to support business growth and meet targets.
  • Sales and Business Development Activities:
    Oversee sales activities such as client meetings, FAM trips, trade shows, and client entertainment. Leverage insights into market trends, competitor positioning, and customer data to identify new revenue opportunities. Act as the main contact for trade partners, handling customer and contract-related issues.
  • Account Management and Strategic Planning:
    Maintain clear objectives and action plans for each key account and prospect, ensuring timely follow-up to maximize revenue. Align with the hotel’s marketing and budgetary plans to make informed decisions during rate negotiations.
  • Representation and Compliance:
    Represent the property at trade fairs, showcasing the hotel’s quality and promoting the resort at every opportunity. Adhere to all health and safety guidelines, hotel policies, SOPs, and brand standards. Actively participate in company trainings to stay informed on trends and market developments.

Minimum Requirements:

  • A minimum of three years in a hotel sales manager role within an international luxury lifestyle hotel brand or hospitality company. Experience in the predefined markets is necessary.
  • Excellent international network and experience with a strong focus in the US and Canada markets.
  • Bachelor’s Degree (BA/BSc) / Graduate Degree (MA/MSc) in Business, Psychology, Tourism, or related fields.
  • A strong understanding of industry standards, trends, and technical expertise.
  • Excellent verbal and written communication skills in English.
  • In-depth knowledge of the international leisure segment.
  • Proven track record in achieving targets and driving profitable business results.
  • Ability to handle difficult and stressful situations.
  • Able to work under pressure and supervision, from remote locations, in different time zones.
  • Strong relationship-building skills with clients, peer groups, internal employees, and other stakeholders.
  • Ability to travel extensively.

Benefits:

  • Competitive compensation package
  • Ongoing training opportunities
  • Accommodation in the vicinity of Navarino Dunes (for non-Messinians)
  • Meals within the premises
  • Private Medical Plan
  • Use of Navarino Dunes Facilities, according to the relevant policies
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