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Customer Care Representative

1 month ago

Richmond VA United States Lennar Mortgage Full time

It's fun to work in a company where people truly BELIEVE in what they are doing

We're committed to bringing passion and customer focus to the business.

Welcome Home Build your career with Lennar

As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth. 

Lennar Core Values

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, shareholders, and community.

Customer Care Representative Summary: 

  • Interfaces with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work.
  • You will be responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction. 

Responsibilities:

  • Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.
  • Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days.
  • Schedule and supervise subcontractor repairs in homes after delivery to homeowner.
  • Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.
  • Provide accurate and timely information to Customer Care Manager on progress and scopes of work.
  • Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.
  • Evaluate subcontractor and product performance and provide ongoing information to Manager as it relates to quality of workmanship and materials.
  • Participate in emergency on call rotation service schedule.
  • Keep accurate service request logs and documentation of all work performed.
  • Participate and attend department meetings.

Qualifications:

  • High School Diploma or equivalent required.
  • Associates degree or equivalent preferred.
  • 3 years residential customer care or construction field
  • Valid driver’s license and a good driving record
  • Working knowledge of new technology such as iPads
  • Excellent verbal and written communication skills

FLSA Status

Non-exempt

Physical Requirements:

This is primarily an active position which requires the Customer Care Representative to have the ability to work in in the confined quarters of a construction trailer, the ability to operate a motor vehicle, climb stairs, climb ladders, bend, stoop, reach, lift, and move and/or carry equipment which may be in excess of 50 pounds. The Customer Care Representative must be able to operate computer equipment, see, speak and hear. Finger dexterity is required to operate an iPad and phone. Must be able to work outside in all weather conditions, around hazardous chemicals, dust and dirt. 

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.This position outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities, and activities may change at any time with or without notice.

Life at Lennar:

Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.

Lennar associates will be eligible for many benefits in accordance with Lennar’s policies and applicable plan terms, including:

  • Health Insurance - Medical, Dental & Vision
  • Vacation – up to 3 weeks of vacation per year upon hire
  • Holidays, Sick Leave, & Personal Days
  • 401(k) Savings Plan with company match
  • Paid Maternity & Bonding Leave
  • New Hire Referral Bonus Program
  • Home Purchase Discount for Associates
  • Associate Assistance Plan
  • Everyone’s Included Day
  • Student Debt Repayment Program
  • This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

LI-CC1 #CB

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.