Complex Senior Sales Executive

2 days ago

Lahaina HI United States Marriott Full time

Additional Information: Maui Complex Position, Sheraton Maui and The Westin Maui in Kaanapali, Remote Eligible, Preferred loc is Lahaina, HI

Job Number: 24174828

Job Category: Sales & Marketing

Location: The Westin Maui Resort & Spa Ka'anapali, 2365 Kaanapali Parkway, Lahaina, Hawaii, United States, 96761 VIEW ON MAP

Schedule: Full Time

Located Remotely? Yes

Position Type: Management

JOB SUMMARY

Acts as the on-property liaison for group sales within the pre-defined peak room parameters for Property Sales. Contracts and closes group business in addition to conducting site inspections. Verifies business is turned over properly and in a timely fashion for quality service delivery. Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE Education and Experience

Required:

  1. High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.
  2. OR
  3. 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

Preferred:

  1. Large group sales experience.
CORE WORK ACTIVITIES Managing Sales Activities
  1. Achieves group revenue goals by responding to incoming group/catering opportunities for the property that are within the pre-defined peak room parameters.
  2. Understands the overall market (e.g. competitors’ strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them.
  3. Closes the best opportunities for the property based on market conditions and property needs.
  4. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  5. Partners with Area Sales to identify new group/catering business and achieve personal and property revenue goals.
  6. Acts as the on-property liaison for group events over the Group Sales peak room parameters of the Sales Office.
  7. Develops group sales revenue and operation budgets, and provides forecasting reports.
  8. Works with the management team to create and implement a group sales/marketing plan addressing revenue, customers, and market.
  9. Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g. rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction.
  10. Provides accurate, complete, and effective turnover to Event Management.
  11. Conducts site inspections, as required.
  12. Monitors same day selling procedures to maximize room revenue and control hotel occupancy.
  13. Participates in and practices daily service basics of the brand.
  14. Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
  15. Monitors the effective resolution of guest issues that arise as a result of the sales process.
Building Successful Relationships
  1. Builds and strengthens relationships with existing and new customers to enable future bookings through sales calls, entertainment, FAM trips, trade shows, etc.
  2. Develops relationships within the community to strengthen and expand customer base for group/catering sales opportunities.
  3. Works collaboratively with off-property sales channels to verify the property needs are being achieved.
  4. Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
  5. Executes exemplary customer service to drive customer satisfaction and loyalty.

Preferred candidate to reside in Lahaina, HI.

The pay range for this position is $41.35 to $52.88 per hour. In addition, the position is eligible for a quarterly bonus.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.

The application deadline for this position is 42 days after the date of this posting, October 14, 2024.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

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