Bilingual (English / Spanish) Billing Representative - Little Rock, AR

3 days ago

Little Rock AR United States Optum Full time

$2000 Sign-On Bonus for External Candidates

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 4:30pm CST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 4301 West Markham Street Little Rock, AR

We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule

Primary Responsibilities:

  • Interviewing clients in a hospital setting
  • Completing and processing financial assistance applications
  • May be responsibility for maintaining ongoing communications with hospital employees and patients.
  • Provide updates and assistance to hospital personnel and other staff as needed.
  • Maintain documentation of status of applications and client contact on the UAMS computer system/Epic
  • Staffing phones in peak times to assist patients with questions and concerns.
  • Knowledge of financial assistance policies and procedures for UAMS
  • Maintain a work queue within Epic
  • Responsible for internal reporting
  • Ability to float to different work queues if needed.
  • Maintain a professional demeanor while in the hospital setting.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED
  • Customer service experience
  • Bilingual fluency in English and Spanish
  • Proficiency in using Microsoft Office applications.
  • Ability to work full-time Monday - Friday between 8:00am - 4:30pm CST
  • Ability to work full time onsite at 4301 W. Markham St. Little Rock, AR 72205
  • Must be 18 years of age or older

Preferred Qualifications:

  • Previous Epic experience
  • Previous experience working in a hospital setting

PLEASE NOTE The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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